Google reviewers rate this Charlotte shipping location 4.9 out of 5 based on 326 reviews, with the owner responding to 99% of feedback. Customers frequently praise the staff for providing friendly, professional assistance and clear communication regarding pricing and international shipment processes. However, several low-star reviews highlight issues with unattended service hours, where customers found the facility closed despite posted times, and isolated instances of perceived rudeness during package pickup.
Google rating: 4.9 out of 5 from 326 reviews (95% five-star).
Reviews on this page: 326 Google reviews (252 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 6, 2026.
Service: Mail Service serving Charlotte, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
326 Google reviews we collected
4.9of 5
5 stars31195%
4 stars41%
3 stars10%
2 stars10%
1 star93%
Praise vs complaints
Phrases our text analysis found in 252 written reviews
97%praise
Praise30997%
Complaints93%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14345%
Quality & results5919%
Speed & response4514%
Price & value237%
Would recommend227%
Communication217%
Honesty & trust52%
What customers talk about
We read 252 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nick was personable and extremely helpful and patient”
“When I ask if there was anything I could do to get my time sensitive package she was extremely rude.”
“Today was the first time to use DHL and it was a wonderful experience.”
“I get the worst attitude and service so I leave.”
“The store is small and well-organized, which made everything quick and easy.”
“…xplained everything in detail, the shipping overseas is very fast and affordable, definitely worth it, for sure we will going back there next time we…”
“5 stars ⭐️ all across, if you are looking at a cost effective, efficient way to ship internationally.”
“Nick was amazing and answered all of my questions and handled my issue with care”
“Extremely reliable, cost effective and friendly service!”
“I walked out and took my money and business to another DHL location and they took care of me pleasantly.”
People customers mention
Annie39 reviews
Schoedel9 reviews
India3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Never a dull moment nor bad experience. My package always get to Jamaica when it's supposed to in one piece/peace. Keep up the good work yall!
Response from the owner · 4 days ago
Hi Sammy. Thank you for your continued trust in DHL! We're delighted to hear that your packages consistently arrive in Jamaica on time and in great condition. Providing reliable service and peace of mind is exactly what we strive for. We appreciate your business and look forward to seeing you again next time. Thanks, Melissa
Gig Ulmer7 reviewsiTotal number of Google reviews Gig has written across all businesses on Google Maps, not just this one.
Today was the first time to use DHL and it was a wonderful experience. Nick greeted me. He gave me all the information with the price. Nick just gave excellent customer service. He was very personable and kind.
Response from the owner · 4 days ago
Hi Gig. Thank you for your wonderful review and for choosing DHL for your first shipment! We're delighted to hear that Nick made your experience such a positive one. We'll be sure to share your feedback and we hope to see you again soon. Thanks, Melissa
Taja Hollis1 reviewiTotal number of Google reviews Taja has written across all businesses on Google Maps, not just this one.
Nick was personable and extremely helpful and patient
Response from the owner · a year ago
Hello, we are delighted to see your rating. We look forward to future positive interactions. If there are additional comments or feedback you would like to provide DHL, please send an email to [email protected]. Thank you
Bambú Park2 reviewsiTotal number of Google reviews Bambú has written across all businesses on Google Maps, not just this one.
A very kind and cool person who helps you as much as possible; best of all, there isn't much of a line. I recommend him.
Response from the owner · 4 weeks ago
Hi Bambú. Thank you for your kind review! We're delighted to hear that you had such a positive experience and felt well supported throughout the process. We also appreciate you highlighting the quick service and minimal wait time. Hope you will visit us again soon! Thanks, Melissa
Ronald NievesLocal Guide · 23 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Hello Ronald. Thank you for your kind review! We're delighted to hear that you found our team professional and knowledgeable and that you received great service. Hope you will visit again soon! Thanks, Melissa
Starr WestmorelandLocal Guide · 15 reviewsiTotal number of Google reviews Starr has written across all businesses on Google Maps, not just this one.
Great experience, super convenient and quick. Annie S. was the one who serviced me at the University location in Charlotte.
Response from the owner · a month ago
Thank you for taking the time to share your experience with us, Clemence. We're pleased to know that Annie provided helpful and efficient service, making your visit quick and convenient. Your recognition is greatly appreciated, and we'll be sure to pass along your compliments. We look forward to serving you again.
J Smith6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Excellent job helping me. I would recommend Deana 10xs over. Easy to work with and professional
Response from the owner · a month ago
Thanks so much for your kind words, J. It's great to hear Deana took such good care of you. She'll be thrilled to know her efforts were appreciated. See you next time.
