Customers frequently highlight punctual arrivals, clear communication regarding schedules and costs, and thorough diagnostics for plumbing and HVAC issues. Technicians are often described as professional, knowledgeable, and efficient in resolving problems like leaks and clogs. However, some low-star reviews criticize high pricing for minor repairs, unfulfilled estimates, and instances where customers felt pressured into unnecessary upgrades or charged for unresolved issues.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Very professional and willing to get the job done. Thanks again, Travis
Hi John, Thank you for taking the time to share your experience! We're glad to hear that Travis provided you with professional service. We appreciate your support and look forward to helping you again in the future! Best, The Dial One Johnson Team
Dan was my technician. He always friendly and very professional. I always receive a call to let me know when the technician is coming. I most definitely will recommend this company to friends and family. Thanks for your service.
Hello Aubrianne, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.
Scott was knowledgeable, efficient and courteous. Appreciate his help.
Hi Elizabeth, Thank you so much for your review! We’re glad to hear that Will provided you with knowledgeable and efficient service. It’s our goal to ensure our customers feel supported, and it sounds like he did just that. If you ever need assistance again, please don’t hesitate to reach out. We’re here for you! Best, The Dial One Johnson Team
Aways on time and thorough. Gave helpful information when asked. We especially like the on call feature.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Scott was great! He checked my outside units and attic. He showed me an electrical device of the downstairs unit that failed and fixed the problem!. Thanks Scott!
Hi Curtis, Thank you for taking the time to share your experience! We're glad to hear that Scott was able to help you out with your units and get everything back on track. We appreciate your support and look forward to serving you again in the future! Best, The Dial One Johnson Team
Jose is always kind, honest, transparent and helpful. Jose is professional and works with good intentions...to help his customers.
Thank you for your rating, Liz. We're glad to have earned high marks from you. If there's anything we can do to provide a 5-star experience next time, don't hesitate to let us know.
Super knowledgable, answered all questions, kept me very informed, very friendly, efficient and thorough. Pleasure to meet Scott...Dial On Johnson seem to only have excellent technicians, front office and management employees....Thanks
Hi Robert, Thank you so much for your wonderful review! We’re glad to hear that Scott provided you with the service you deserve. It’s great to know that our team’s knowledge and friendliness made a positive impact during your experience. We take pride in our technicians and staff, and your recognition means a lot. If you ever need assistance in the future, don’t hesitate to reach out. Best, The Dial One Johnson Team
TRAVIS DIAGNOSED THE PROBLEM RIGHT AWAY
Hi Jim, Thanks for taking the time to leave a review! We appreciate you recognizing Travis for his quick work in diagnosing the issue. If you ever need anything else, don’t hesitate to reach out. We're here for the Dallas community! Best, The Dial One Johnson Team
Love the Dial One team, Kerly is a quick legend. The team is always thoughtful and thorough!
Mike, We are grateful and appreciate the time you took to leave your review. We are so happy that you are enjoying our services. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you next time!
These guys are fantastic. James and another colleague came by and fixed my lingering smell after multiple other plumbers could not get it sorted. They were very respectful and communicative. Thank you again!!
Hi Chase, Thank you for taking the time to share your experience! We're glad James and the team could help eliminate that lingering smell for you. It's great to hear you found our crew respectful and communicative. We take pride in serving our Dallas community, and your satisfaction means a lot to us. Thanks again for choosing Dial One Johnson Plumbing, Cooling & Heating! Best, [Your Name] Dial One Johnson Team
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