Diamond Shine Cleaning Enterprises LLC at a glance
Reviewers highlight thorough cleaning, punctuality, and professional communication for residential, rental, and office spaces. Recurring themes include attention to detail, reliable scheduling, and consistent team performance. However, low-star reviews describe instances of property damage, missed areas, and significant arrival delays. Some customers also reported dissatisfaction with the owner's response to these issues, noting a lack of resolution or accountability.
Google rating: 4.8 out of 5 from 85 reviews (91% five-star).
Reviews on this page: 85 Google reviews (62 with written comments, 1 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 17, 2025.
Service: Interior Cleaning Service serving Estero, Florida.
Data from Google, last updated November 2, 2026.
Star ratings
85 Google reviews we collected
4.8of 5
5 stars7791%
4 stars22%
3 stars34%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
96%praise
Praise8196%
Complaints34%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2833%
Staff & attitude1518%
Would recommend1518%
Speed & response1113%
Honesty & trust78%
Communication56%
Price & value34%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am amazed at how the girls are able to do such a great job in only 2 hours.”
“Friendly professional cleaners did great work in my home.”
“I would recommend this company and will continue to use them.”
“The cleaning teams we have had are on time, hard-working, and professional.”
“We have been using Diamond Shine to provide cleaning for our rental business for a few years now and they are always so accommodating and reliable.”
“Alex and Wendy do a great job of communicating with us and are flexible with scheduling.”
“There was stuff in the bathtub and floors that I thought would never come off, but they did it for a reasonable price and great time slot.”
People customers mention
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience. Friendly professional cleaners did great work in my home. Will definitely schedule again.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning, Moving-related cleaning, General housekeeping
Response from the owner · a year ago
Thank you so much for your kind words and for trusting Diamond Shine Cleaning! 💎
We’re thrilled to know you had a great experience and that our team delivered the quality service you expected. We look forward to shining your home again soon! ✨
— The Diamond Shine Cleaning Team
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Megan Knightly4 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
We have been using Diamond Shine to provide cleaning for our rental business for a few years now and they are always so accommodating and reliable. All of our guests are so impressed with how clean the units are. Definitely recommend. Our reviews depend on them and we have total confidence in Diamond Shine!
Services: Standard cleaning, Deep clean
Response from the owner · a year ago
Thank you so much for your amazing review! 💎 We’re truly honored to be your trusted cleaning partner over the years. Knowing that your guests consistently notice and appreciate the cleanliness of your units is the greatest compliment we could receive. Your confidence means everything to us — we’ll keep working hard to help your business shine! ✨
—The Diamond Shine Cleaning Team 💙
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Larry StaudtLocal Guide · 17 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
I have been using Diamond Shine for years. They do a better job than anyone else that I have used. My condo is always very clean including windows and mirrors. I am amazed at how the girls are able to do such a great job in only 2 hours. They clean the condo once a month.
I highly recommend them.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Standard cleaning, Deep clean
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Santucci Family5 reviewsiTotal number of Google reviews Santucci has written across all businesses on Google Maps, not just this one.
We have been using Diamondshine for several years to clean our home weekly and do occasional deep cleanings. Alex and Wendy do a great job of communicating with us and are flexible with scheduling. The cleaning teams we have had are on time, hard-working, and professional. I highly recommend this owner-operated business.
Response from the owner · a year ago
Thank you so much for your continued trust and support! We’re truly grateful to have amazing clients like you. The entire Diamond Shine team are thrilled to hear your kind words. We’re always here to make your home shine and appreciate the recommendation more than words can say! 💙✨
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Lyndsey Thompson4 reviewsiTotal number of Google reviews Lyndsey has written across all businesses on Google Maps, not just this one.
We use Diamond Shine for a rental unit. We don’t live in town, which can make everything difficult for obvious reasons, but they make their part in the process so easy. We can trust that our property will be appropriately ready for our next guests every time. They also go out of their way to be helpful!
Response from the owner · a year ago
Thank you so much for your thoughtful review! We're honored to be your trusted cleaning partner, especially from afar. Knowing you can count on us to have your rental guest-ready every time means the world to our team. We’re always happy to go the extra mile for you! 💙🏡✨
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Nomadic Vacays Naples2 reviewsiTotal number of Google reviews Nomadic has written across all businesses on Google Maps, not just this one.
Alex and his team are amazing. We use them exclusively for over 35 homes that we manage for short term rentals. He always steps up when needed most and communicates flawlessly! Highly recommended!
Response from the owner · a year ago
Thank you so much for your kind words and continued trust! 💎 Alex and the entire team are proud to support your operations across all 35+ homes — it’s a privilege to be your exclusive cleaning partner. We’ll always be here to step up when it matters most and keep communication clear and reliable. Your recommendation means the world to us! 🙌
—The Diamond Shine Cleaning Team 💙
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Gillian Raymond6 reviewsiTotal number of Google reviews Gillian has written across all businesses on Google Maps, not just this one.
Diamond Shine are the best cleaning service I’ve ever had. Always reliable and do a great job. I especially like the fact that they send the same people every time.
Response from the owner · a year ago
Thank you so much for your kind words! We are thrilled to hear that you enjoy our services and appreciate your trust in us. Consistency and reliability are our top priorities, and we're glad to know that our team is meeting your expectations. We look forward to continuing to provide you with excellent service.
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Lacey McMillan14 reviewsiTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Amazing cleaning team with great attention to detail and communication
Response from the owner · a year ago
Thank you for your wonderful review! We're thrilled to hear that you were pleased with our attention to detail and communication. We strive to deliver exceptional service and it's rewarding to know we met your expectations. We look forward to serving you again soon!
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Julia Kenney6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
They are fantastic. I’ve never had a cleaning crew do such a good job and I’ve used lots of cleaning services!!! Every inch of the house was sparkling and they made the beds beautifully. Thank you so much!
Response from the owner · a year ago
Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with our cleaning services and that every inch of your house was sparkling. Making your home shine is our priority, and we're grateful to have made a positive impression. We look forward to serving you again!
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Tanya O5 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Diamond Shine Cleaning has been fantastic! Our house is always spotless after they clean, and they pay great attention to detail. Reliable, efficient, and great communication. Highly recommend!
Response from the owner · a year ago
Thank you so much for your kind words and fantastic rating! We're delighted to hear you've been satisfied with our services and that our attention to detail and communication have met your expectations. We appreciate your recommendation and look forward to continuing to provide a spotless service.
