Google reviewers rate the service 4.7 out of 5 stars based on 79 reviews, with the owner responding to only 4 percent of them. Customers frequently describe the crew as punctual, professional, and communicative, noting that projects were completed on time and within reasonable estimates for refinishing and installation. Recurring themes include fair pricing, minimal dust, and successful restoration of damaged hardwood. However, low-star reviews indicate a pattern of dissatisfaction regarding unclear billing estimates and allegations of aggressive behavior during disputes.
Google rating: 4.7 out of 5 from 79 reviews (90% five-star).
Reviews on this page: 80 Google reviews (71 with written comments, 20 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 6, 2026.
Service: Flooring Contractor serving Santa Cruz, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
79 reviews on Google
5★72
4★0
3★0
2★3
1★5
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew were hard workers and took pride iin leaving us with a quality outcome.”
“I thought for sure we would have to replace, as they were stained, heavily scratched and damaged in many places.”
“Terrific & caring service - they spent quite a bit of time discussing my small project and making sure I understood the various options.”
“We highly recommend you give Miguel a call if you are looking to resurface your floors.”
“He stopped by to review my ~1800 sq foot oak floor refinishing project the same day, and I had a quote by the end of the week.”
“He had great ideas with several reasonable ways to approach the problems.”
“It was my mistake that I misunderstood that the quote as a flat fee and not time and labor, but honestly, the proposal was not clear and who in the wo…”
“They finished the job when they said they would, and always communicated with us the entire time.”
“Miguel and his team refinished my old floors and honestly it looks incredible.”
People customers mention
Miguel21 reviews
Flooring7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Tom Hart11 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Diaz Hardwood Floors recently completed our oak floors and my wife and I are very pleased with the results. The crew were hard workers and took pride iin leaving us with a quality outcome. Grandkids, dogs and everyday use had left our floors a mess so it is a great feeling to see the floors as brand new.
We highly recommend you give Miguel a call if you are looking to resurface your floors.👍
Brooke Holmquist3 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Miguel and his crew helped us solve an unusual flooring issue. He had great ideas with several reasonable ways to approach the problems. The crew was always on time and easy to talk with. They brought the entire project in on time and within the estimate. It was wonderful dealing with true professionals.
Ron Israel2 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Miguel and his crew did a remarkable job of refinishing our hardwood floors. They came out with the perfect finish on them…. And we had minimal dust. I recommend Diaz Floors to all.
Michael CurtisLocal Guide · 17 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Fantastic experience from start to finish. Very fair proposal. Total price to refinish our hardwood floors was much less than next company. Crew did great job. Everyone was very courteous and considerate. Floors are beautiful. We could not be moe pleased.
Scott Starling3 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I was very impressed with Miguel and his team. First time I called him, he answered his phone, no phone tag or messages like I seem to get with so many other contractors. He stopped by to review my ~1800 sq foot oak floor refinishing project the same day, and I had a quote by the end of the week. I really appreciate this kind of efficiency. The price was excellent, much lower than what Google estimated for my zip code. Another thing that differentiated him from the other companies I called was that he was willing to help me move my heavy furniture items out and back in when we returned from our trip (it was a 2-week job). That was a relief for us – I didn’t want to have to coordinate with a moving company for such a short job – and my wife and I can’t manage the heavy items. The repairs were perfect, and it all looked like new when he was done. I highly recommend Diaz Hardwood Floors.
Ron WolfLocal Guide · 39 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Terrific & caring service - they spent quite a bit of time discussing my small project and making sure I understood the various options.
Excellent & caring craftsmen - they not only did what they said they would, with excellent results, they went beyond and took care of some other 'hidden' issues that made the job top notch.
Will be calling on them again.
Catherine Herbert6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Miguel and crew did a fantastic job refinishing my 40 year old floors! They were professional, clean, friendly and helpful through all aspects of the job. Thank you so much!! Love live love my floors again.
jon Nordgaard4 reviewsiTotal number of Google reviews jon has written across all businesses on Google Maps, not just this one.
Miguel and his team refinished my old floors and honestly it looks incredible. People thought I had remodeled my house it looks so different. His team was always on time, neat, hardworking and so polite. Great work, great value. Highly recommend his company.
