Digital Boardwalk - Lakeland IT Support & Managed Business IT Services
Computer support and services · Lakeland, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%98+27.7Replies to reviews 8%100+8.2Craft & service penalty99−0.1Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 50 computer repair servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
4.9★★★★★92 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Digital Boardwalk - Lakeland IT Support & Managed Business IT Services at a glance
Google reviewers rate Digital Boardwalk 4.9 out of 5 based on 92 reviews, noting the owner responds to all feedback. Customers consistently describe the staff as professional, knowledgeable, and responsive, highlighting quick resolution times for issues like password resets and software updates. Reviewers appreciate clear explanations tailored to non-technical users and transparent service processes that avoid pressure. No recurring criticisms appear in the provided excerpts, which overwhelmingly praise the company's efficiency and helpful approach to managed IT services.
Google rating: 4.9 out of 5 from 92 reviews (95% five-star).
Reviews on this page: 92 Google reviews (60 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 31, 2026.
Service: Computer Repair Service serving Lakeland, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Digital Boardwalk - Lakeland IT Support & Managed Business IT Services: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Digital Boardwalk - Lakeland IT Support & Managed Business IT Services: 98/100 on this factor. Category median: 86.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Digital Boardwalk - Lakeland IT Support & Managed Business IT Services: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Digital Boardwalk - Lakeland IT Support & Managed Business IT Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Digital Boardwalk - Lakeland IT Support & Managed Business IT Services: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.9of 5
5 stars8795%
4 stars55%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
98%praise
Praise6498%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2742%
Speed & response1828%
Quality & results1117%
Would recommend46%
Communication35%
Price & value12%
Honesty & trust12%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their support team is always so friendly and knowledgeable.”
“Their staff is all so pleasant to work with, and they are very responsive to our issues.”
“We are very thankful for your excellent service, always so prompt!”
“I have been working with DB for years and highly recommend them for all your IT needs.”
“Very professional and explains causes and fixes in a language that the”
“We called Brian Wilkey with Digital Boardwalk to get estimates on updating our computers from XP.”
“From the very beginning, I appreciated the transparency and professionalism displayed by everyone.”
People customers mention
Wilkey3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lizette10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Working with Digital Boardwalk has been a joy. Their staff is all so pleasant to work with, and they are very responsive to our issues. I highly recommend them.
Lizette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Their support team is always so friendly and knowledgeable. They're great to work with.
DavidLocal Guide · 551 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My issue was handled quickly and efficiently. I was done in 10 minutes! Thanks!
NoraLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This office is alwats professional, efficient and a pleasure to do business with.
TanyaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Amazing, fast, great work! Very diligent to correct, help problems with applications!
crystalLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Eddie was a complete delight to work with. Technically he worked, and I observed in awe. Seriously he is great at what he does, and he is SUPER polite. He is fantastic and I will always recommend his service!
Working with Digital Boardwalk has been a joy. Their staff is all so pleasant to work with, and they are very responsive to our issues. I highly recommend them.
Response from the owner · 5 months ago
Thank you so much, Lizette! We’re thrilled to hear that working with Digital Boardwalk has been such a positive experience. Our team takes pride in being responsive and easy to work with, so your feedback truly means a lot. We appreciate the recommendation and look forward to continuing to support you!
Lizette Batterton1 reviewiTotal number of Google reviews Lizette has written across all businesses on Google Maps, not just this one.
Their support team is always so friendly and knowledgeable. They're great to work with.
Response from the owner · 11 months ago
Thank you so much, Lizette! We're thrilled to hear that our support team has made such a positive impression. Friendliness and expertise are two things we take great pride in, and it’s wonderful to know that shines through in your experience. We appreciate you and are always here whenever you need us!
Humberto De La Cruz13 reviewsiTotal number of Google reviews Humberto has written across all businesses on Google Maps, not just this one.
My issue was handled quickly and efficiently. I was done in 10 minutes! Thanks!
Response from the owner · a year ago
Thanks so much, David! We're glad to hear your issue was resolved quickly and efficiently. 10 minutes is a win! We appreciate your feedback and are always here if you need anything else.
Nora BrennanLocal Guide · 20 reviewsiTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
This office is alwats professional, efficient and a pleasure to do business with.
Response from the owner · a year ago
Thank you so much for the kind words, Nora! We're thrilled to hear that you've had such a positive experience with our team. Providing professional and efficient service is always our goal, and it’s a pleasure doing business with you as well!
Tanya TuckerLocal Guide · 18 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Amazing, fast, great work! Very diligent to correct, help problems with applications!
Response from the owner · 2 years ago
Hi Tanya,
Thanks a lot for the 5-star review! We're delighted you had a great experience with Digital Boardwalk. If you ever need assistance or have questions in the future, feel free to reach out. We're here to help!
Rick Randolph3 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
We're so pleased to hear about your experience with Cody! He truly is cherished by our team. Don't hesitate to reach out if you need any other assistance from us!
