Google reviewers rate Direct Auto Insurance 4.8 out of 5 based on 105 reviews, with the owner responding to 93% of them. Customers frequently praise the agency for helpful, knowledgeable service, clear policy explanations, and competitive pricing that often results in savings. The staff is described as kind, patient, and professional, making the switching process easy and stress-free. However, a few low-star reviews criticize billing practices for raising monthly payments after initial quotes and mention instances of poor attention to customers during service interactions.
Google rating: 4.8 out of 5 from 105 reviews (90% five-star).
Reviews on this page: 105 Google reviews (66 with written comments).
Owner responses: the business replied to 93% of reviews.
Phrases our text analysis found in 66 written reviews
96%praise
Praise6796%
Complaints34%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3043%
Price & value913%
Communication811%
Quality & results710%
Would recommend710%
Speed & response69%
Honesty & trust34%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashley was very helpful and knowledgeable about the information for each policy.”
“Thanks Ashley you were Amazing I really Appreciate all your help very reasonable policy I love It I would recommend Direct to anyone in need there ver…”
“She explained everything clearly, answered all my questions, and made the whole process stress-free.”
“Great experience at this location, I highly recommend Ashley!”
“…I really Appreciate all your help very reasonable policy I love It I would recommend Direct to anyone in need there very great thanks so much♥️💃🏾…”
“I don't recommend this company to my enemy if I had one.”
“The agent was very nice and helpful it was quick and easy I had to get an sr 22 and we both got insurance for a low rate .”
“She was so kind, patient, and genuinely invested in helping me find the perfect coverage.”
People customers mention
Ashley8 reviews
Annie5 reviews
Gilbert4 reviews
Amber4 reviews
Arena3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Ashley was very helpful and knowledgeable about the information for each policy. Thank you so much!
Response from the owner · 5 days ago
We’re happy to hear that your experience with our agent was outstanding. It means a lot to us that their service made such a positive impression. We take pride in having team members who go above and beyond for our customers. We truly appreciate your feedback and your business. Thank you for choosing Direct Auto Insurance.
R
Randall Gaskins1 reviewiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Amber Gilbert always does an amazing job. She's goes the extra mile for you. I will only be coming to this office.
Response from the owner · a year ago
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agents. We look forward to serving you again soon!
C
Courtney Smith4 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Great customer service.Very helpful.Amber Gilbert is one of the best
Response from the owner · 3 months ago
Thank you for choosing Direct Auto Insurance and for sharing your outstanding 5-star experience with us. We're thrilled to hear that you had a positive interaction with our services. We appreciate having you as a customer. Have a wonderful day!
A
ashton williams5 reviewsiTotal number of Google reviews ashton has written across all businesses on Google Maps, not just this one.
Great experience at this location, I highly recommend Ashley! Very kind and helpful. You need a discount she got you.
Response from the owner · 4 months ago
Direct Auto thanks you for taking the time to share your review! We appreciate your compliments on behalf of our agent. Thanks for your business. Have a wonderful day!
D
Demonwolfy1 reviewiTotal number of Google reviews Demonwolfy has written across all businesses on Google Maps, not just this one.
Love coming to this location because the agents are so nice and helpful!
Response from the owner · 9 months ago
Many thanks for the 5-star rating! We’re so glad you had a positive experience with Direct Auto Insurance. Our team works hard to ensure our customers are satisfied, and receiving a perfect score affirms our efforts.
T
Timothy Bostic4 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Ashley is a great sales representative. Helped me get through the whole process of switching my insurance and helped me save money. She is a life saver. Saved me over $150 a month!
Response from the owner · 6 months ago
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agent. We look forward to serving you again soon!
E
Ervin Randall1 reviewiTotal number of Google reviews Ervin has written across all businesses on Google Maps, not just this one.
Thanks Ashley you were Amazing I really Appreciate all your help very reasonable policy I love It I would recommend Direct to anyone in need there very great thanks so much♥️💃🏾
Response from the owner · 7 months ago
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agent. We look forward to serving you again soon!
