Direct Auto Insurance in Norfolk, VA, holds a 4.9-star rating from 106 reviews, with the owner responding to 92% of them. Customers frequently highlight the helpfulness, professionalism, and clear communication of the agents during the policy purchase and renewal processes. Many reviewers note that the staff provides patient assistance and competitive pricing, resulting in a smooth and stress-free experience. The primary criticism involves a lack of follow-up communication after receiving a quote, which led to dissatisfaction for some customers.
Google rating: 4.9 out of 5 from 106 reviews (97% five-star).
Reviews on this page: 106 Google reviews (89 with written comments, 3 with photos).
Owner responses: the business replied to 92% of reviews.
Kim was a very good agent so helpful and work my policy out very well .. great customer service ! I’m excited to be with auto direct 😊
Response from the owner · 3 weeks ago
We’re happy to hear that your experience with our agent was outstanding. It means a lot to us that their service made such a positive impression. We take pride in having team members who go above and beyond for our customers. We truly appreciate your feedback and your business. Thank you for choosing Direct Auto Insurance.
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Sharon Baker1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
The Sales Agent Ruth Alvarez was clear in explaining the process of purchasing a policy.
Response from the owner · a month ago
We’re happy to hear that your experience with our agent was outstanding. It means a lot to us that their service made such a positive impression. We take pride in having team members who go above and beyond for our customers. We truly appreciate your feedback and your business. Thank you for choosing Direct Auto Insurance.
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Feetzy Johnson5 reviewsiTotal number of Google reviews Feetzy has written across all businesses on Google Maps, not just this one.
Direct Auto thanks you for taking the time to share your review! We appreciate your compliments on behalf of our agent. Thanks for your business. Have a wonderful day!
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Martin Osnaya1 reviewiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Gracias kimberly polanco por su ayuda si necesitan assitencia en español se los recomiendo
Response from the owner · a month ago
We’re happy to hear that your experience with our agent was outstanding. It means a lot to us that their service made such a positive impression. We take pride in having team members who go above and beyond for our customers. We truly appreciate your feedback and your business. Thank you for choosing Direct Auto Insurance.
K
Kelvin Guevara1 reviewiTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agent. We look forward to serving you again soon!
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Patrick Faith Sieh2 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Hey Ruth I want to appreciate you for your time and effort
You’re so awesome ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Response from the owner · 2 months ago
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agent. We look forward to serving you again soon!
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R CookeLocal Guide · 35 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Had a great experience getting the right insurance for the right price. My agent Kim went above and beyond to make sure I got the best rate.
Response from the owner · 2 months ago
We're ecstatic to learn that our agent helped you find the best savings and discounts for your insurance needs. We truly appreciate your feedback and your business. Thank you for choosing Direct Auto Insurance.
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Ronald Albanez (PANTERA)3 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Thanks You Kim Polanco for your amazing customer service
Response from the owner · 2 months ago
Thank you for leaving us a positive review. We are delighted to know you had a wonderful experience with our agent. We look forward to serving you again soon!
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Juan Trejo1 reviewiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Thank you Kimberly Polanco for your great customer service
Response from the owner · 3 months ago
Many thanks for the 5-star rating! We’re so glad you had a positive experience with Direct Auto Insurance. Our team works hard to ensure our customers are satisfied, and receiving a perfect score affirms our efforts.
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Kiavien Durham1 reviewiTotal number of Google reviews Kiavien has written across all businesses on Google Maps, not just this one.
I hope and pray you get Ruth Alvarez to help you out she is so helpful and so kind!! Shout out to her!!
Response from the owner · 3 months ago
Many thanks for the 5-star rating! We’re so glad you had a positive experience with Direct Auto Insurance. Our team works hard to ensure our customers are satisfied, and receiving a perfect score affirms our efforts.
