Analyzing 5,667,2995.7M ReviewsFor 15,56715.6K Experts
Google reviewers rate Discover Vision Centers 4.9 out of 5 based on 4023 reviews, highlighting thorough examinations, clear communication, and efficient scheduling. Patients frequently note same-day availability for urgent concerns and staff who explain procedures without pressure. Recurring criticisms involve billing disputes, including unexpected charges for services like refractions and difficulties processing military or insurance benefits. Some individuals also report long wait times during appointments and a lack of bedside manner from specific providers.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I delt with was friendly and efficient, very professional.”
“The doctor yelled at me, but apologized afterwards.”
“Brett Dawson is my doctor and he did a thorough examination.”
“Overall horrible attitude, rushed me even though she was late, was rude and didn’t know how to communicate—one of the basic skills you learn as a medi…”
“He answers all my questions and explained everything that needed to be done.”
“…was very tunnel visioned on herself and what she needed to get done, ignored and dismissed questions including who she was (when I asked her if she wa…”
“I needed to make an unscheduled visit to see her for an immediate eye concern and she absolutely surprised me by being available to see me the very same day.”
“She was 25 minutes late to our appointment, didn’t apologize, told me I most likely had an autoimmune disease, didn’t explain follow up care, didn’t e…”
“I would definitely recommend this Doctor & his staff to give me the best care that they gave me like when I had surgery on my other eye already done.”
“Avoid this place unless you need LASIK, then sure they do good work.”
“Dawson is very professional and I trust his knowledge.”
“Shady billing practices.”
“After the thorough exam process he conducted, the issue in my left eye appeared to have diminished a great deal during the remainder of the day.”
“The only negative thing is that their eyewear is too expensive.”
praise complaint · found by our text analysis, Google review wording unchanged.
Dr Dawson is the best. He answers all my questions and explained everything that needed to be done.
First experience with a new opthalmologist
Everyone I delt with was friendly and efficient, very professional. They accepted my VSP insurance which saved a good portion of my new glasses.
We appreciate your positive feedback. It's great to hear we could help you save on your new glasses through VSP. Thank you for choosing us for your eye care needs.
I was experiencing some abnormal vision problems. I called the office that morning and they got me in that afternoon. Dr. Brett Dawson is my doctor and he did a thorough examination. He explained what was going on, how we would proceed and asked if I had any questions. Dr. Dawson is very professional and I trust his knowledge. I was impressed how soon they were able to get me seen. Dr. Dawson told me they take the issues I had very seriously. The staff is wonderful. Starting with checking in to the nurses and ending with checking out. Thank you Discover vision...
Today was the first day I saw Dr. Jackson and he was phenomenal. Very thorough very compassionate. The whole team was very thorough and compassionate and explaining everything.
Absolutely minimal waiting time before being called back. The technician was polite, gentle and efficient. Dr. Dixon is excellent and is great and thorough at explaining everything.
Everyone was good and professional
The staff and Dr. Dawson are just awesome.
Dr Dawson is exceptional
It's a great place. They see you on time. They treat you with respect. They take the time to explain everything.
Analyzing 5,667,2995.7M ReviewsFor 15,56715.6K Experts