Amy LandreneauLocal Guide · 101 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA M A Z I N G!!!!
DiVRgence
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%87+24.6Replies to reviews 8%97+8Momentum penalty65−3.5Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 92 video production companiesPosition by Experts Score among all companies we track in this category. · better than 10%
4.9 ★★★★★ 176 Google reviews · 24 photos
95%five-star reviews
4.68★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
Oct 2026latest review
DiVRgence at a glance
Google reviewers rate DiVRgence 4.9 out of 5 based on 176 reviews, with the owner responding to 82 percent of comments. Customers frequently praise the variety of VR experiences, including Omni arenas and racing games, while noting the staff is generally helpful and attentive. Positive mentions often highlight reasonable pricing and suitability for both adults and children. However, recurring criticisms involve technical malfunctions such as broken controllers or slow loading times, along with isolated instances of unresponsive service or rude employee interactions.
- Google rating: 4.9 out of 5 from 176 reviews (95% five-star).
- Reviews on this page: 176 Google reviews (153 with written comments, 26 with photos).
- Owner responses: the business replied to 82% of reviews.
- Most recent review: October 27, 2026.
- Service: Video Production Company serving Huntsville, Alabama.
Data from Google, last updated October 29, 2026.
Score profile vs other video production companies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DiVRgence: 86/100 on this factor. Category median: 99.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DiVRgence: 87/100 on this factor. Category median: 98.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DiVRgence: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.DiVRgence: 97/100 on this factor. Category median: 85.A
97
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
- 5 stars16895%
- 4 stars42%
- 3 stars11%
- 2 stars00%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
- Praise13297%
- Complaints43%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6044%
- Would recommend2821%
- Quality & results1914%
- Price & value1612%
- Communication75%
- Speed & response43%
- Honesty & trust21%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is also very attentive and helpful getting the kids on and off and strapped in safely.”
“I highly recommend playing the Omni arena and the ride that flips you upside down.”
“…h, wasting another 10 dollars, and the pc games took forever to load, do not recommend.…”
“The staff was very friendly and accommodating and did a great job explaining the VR games.”
“Very affordable for what you get in the hour but there are options.”
“The owners were so easy to work with and the experience is really cool.”
“We started with a quick tour, and the fun kicked off right after.”
“Mark, the owner, is an awesome guy who I can tell genuinely loves doing his job.”
People customers mention
- Omni 7 reviews
- Experience 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GriffinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stopped by to play a few VR games with my girlfriend for my birthday. We did the 1 hour/4 ride pass and had a blast! I highly recommend playing the Omni arena and the ride that flips you upside down. Really solid value for the money and running from the zombies in the Omni arena was also a great little workout. We'll be back!
ChantaeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Came here for a birthday party with my kids and they enjoyed it very much. Large variety of games, they had a lot of fun. Staff is also very attentive and helpful getting the kids on and off and strapped in safely. Great place for gamers! Highly recommend! We’ll be back!
Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Two of the omni machines were down wasting 20 dollars one of the vr machine's controllers died mid play through, wasting another 10 dollars, and the pc games took forever to load, do not recommend.
Jaydon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Well i tried this thing where I could walk on this pad while strapped in playing vr and the thing came undone and I fell and busted my face and the machines that move the car ones feel off and bad quality I wouldnt recommend going here it's not worth the money
Yash3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very nice place and people. Went with my friend and we loved the different VR experiences. The Omni was certainly our favorite though the racing games were a close second. The staff was extremely kind and caring. They had good knowledge of every ride and ensured to help us every time. We really enjoyed talking to…
AmyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Visiting from New York we came here on a rainey afternoon and it did not disappoint! Husband and kid absolutely loved it.
Photos
Customer reviews
4.9 ★★★★★ 176 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Rog Ruiz1 reviewTotal number of Google reviews Rog has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience would 100% come back
Response from the owner · a week ago
Thank you for the great 5-star review! We love to hear that you had a great time at DiVRgence! We look forward to having you visit again!
Griffin TottonLocal Guide · 16 reviewsTotal number of Google reviews Griffin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStopped by to play a few VR games with my girlfriend for my birthday. We did the 1 hour/4 ride pass and had a blast! I highly recommend playing the Omni arena and the ride that flips you upside down. Really solid value for the money and running from the zombies in the Omni arena was also a great little workout. We'll be back!
Response from the owner · 2 weeks ago
Thank you for the great 5-star review! We love to hear that you both had a great time at DiVRgence! We look forward to having you visit again!
Chantae EatmanLocal Guide · 18 reviewsTotal number of Google reviews Chantae has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame here for a birthday party with my kids and they enjoyed it very much. Large variety of games, they had a lot of fun. Staff is also very attentive and helpful getting the kids on and off and strapped in safely. Great place for gamers! Highly recommend! We’ll be back!
Response from the owner · 2 months ago
Thank you for the great 5-star review. We love to hear that the kids and family had a great time at DiVRgence. We look forward to having you visit again.
Gabriel Hartsoe1 reviewTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTwo of the omni machines were down wasting 20 dollars one of the vr machine's controllers died mid play through, wasting another 10 dollars, and the pc games took forever to load, do not recommend.
Response from the owner · 2 months ago
We appreciate the time you took to review us, and we strive to provide an excellent experience. We did have 2 machines go down due to sensor errors, and we offered extra rides to the 2 parties of people affected. We would like to make sure we reach out to the correct parties but on review of our records we have no sales matching the amounts stated? If you would like to reach out to us we would like the opportunity to make this right!
Jaydon Keeton1 reviewTotal number of Google reviews Jaydon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell i tried this thing where I could walk on this pad while strapped in playing vr and the thing came undone and I fell and busted my face and the machines that move the car ones feel off and bad quality I wouldnt recommend going here it's not worth the money
Response from the owner · 2 months ago
We're truly sorry to hear about your experience and that you were injured. Safety is our top priority, and we’re glad you’re okay. Our attractions aren’t the right fit for everyone, and we completely understand if it wasn’t for you. That said, many of our guests love the variety of VR experiences we offer and have a blast with them. We appreciate you taking the time to share your feedback and hope you’ll consider giving us another try in the future.
Yash3 reviewsTotal number of Google reviews Yash has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice place and people. Went with my friend and we loved the different VR experiences. The Omni was certainly our favorite though the racing games were a close second. The staff was extremely kind and caring. They had good knowledge of every ride and ensured to help us every time. We really enjoyed talking to them. For the VR rides I will say, if you have motion sickness, it might not suit you (this is typical of any VR experience though). For us it was no issue but I can definitely see how people sensitive to motion may need to take that into consideration. Overall loved place and we’ll definitely be back.
Response from the owner · 3 months ago
We are SO glad to hear you enjoyed yourselves and can't wait to see you all soon!
Amy MassaroLocal Guide · 18 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVisiting from New York we came here on a rainey afternoon and it did not disappoint! Husband and kid absolutely loved it.
Response from the owner · 3 months ago
We were so glad to have your family join us! We hope you have a safe trip back and that we see ya'll again soon!
Louis Delgado5 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLittle expensive. $20 for 2 to do a vr mariokart race, maybe 3-5mins. The machines we were on both had issues. Probably wouldn't do it again.
BPMLocal Guide · 81 reviewsTotal number of Google reviews BPM has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUpdate, they moved to bigger place with OMNI ARENA! really fun place, reasonable prices. The rides are actually really long for the price. Staff is very responsive and helpful!
Response from the owner · 4 months ago
Thank you so much for the updated review! We're excited that you've had the chance to experience our new, larger location and the Omni Arena. It's great to hear that you found the attractions fun, the pricing reasonable, and the ride experiences worth it. We work hard to provide great value and memorable experiences for our guests, so feedback like this means a lot to us. We're especially happy to hear our staff was responsive and helpful throughout your visit. Thank you for your continued support, and we look forward to seeing you again soon for even more adventures at Divrgence!
Business details
- Address: 2801 Memorial Pkwy SW, Huntsville, AL 35801
- Phone: (256) 203-4128
- Website: thedivrgence.com
- Service area: Huntsville, AL