Kevin Meyer6 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDoes great work
DKP Wood Railings and Stairs
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Craft & service penalty98−0.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 13 railing contractorsPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 97 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
Oct 2026latest review
DKP Wood Railings and Stairs at a glance
Customers consistently praise the craftsmanship, attention to detail, and professional conduct of the installation crews. Reviews highlight punctuality, clear communication, and fair pricing throughout the design and execution phases. The company holds a 5/5 rating from 97 reviews, with the owner responding to 23% of them. No significant negative patterns or common criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 97 reviews (100% five-star).
- Reviews on this page: 97 Google reviews (90 with written comments, 54 with photos).
- Owner responses: the business replied to 23% of reviews.
- Most recent review: October 9, 2026.
- Service: Railing Contractor serving East Rockaway, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other railing contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DKP Wood Railings and Stairs: 100/100 on this factor. Category median: 88.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DKP Wood Railings and Stairs: 98/100 on this factor. Category median: 88.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DKP Wood Railings and Stairs: 98/100 on this factor. Category median: 89.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DKP Wood Railings and Stairs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
- 5 stars97100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
- Praise201100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results4723%
- Staff & attitude4120%
- Would recommend4120%
- Speed & response3618%
- Price & value189%
- Communication136%
- Honesty & trust52%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a wonderful experience working with DKP Stairs.”
“Artur handled all of the measurements and was incredibly helpful throughout the entire process.”
“The overall service was excellent, and I highly recommend them!”
“Nik was extremely responsive and helped answer my questions timely and was thorough.”
“After 2–3 months of back and forth, I can honestly say it was absolutely worth it working with DKP Stairs.”
“They listened carefully to our ideas and offered practical solutions.”
“Their personal attention, warmth, and genuine attitude made me feel comfortable and allowed me to trust them right away.”
People customers mention
- Artur 5 reviews
- Arthur 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Oleg13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a wonderful experience working with DKP Stairs. Artur handled all of the measurements and was incredibly helpful throughout the entire process. From the initial design to the final execution, his guidance made everything seamless. The overall service was excellent, and I highly recommend them!
Deanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent customer service, beautiful products, stunning showroom. Easy location.
Ruben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I learned about DKP through a friend's recommendation, and I'm very glad I chose them. Estimator Arthur was highly knowledgeable and had an excellent understanding of what the customer truly needed. He gave us several valuable recommendations that helped us choose the right staircase. The discussions with the…
DanielleLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I couldn’t have asked for a better experience. Nik was extremely responsive and helped answer my questions timely and was thorough. My husband and I couldn’t make up our mind on the size of the railing and the team was kind enough to show me both sizes in person so that I could make an informed decision. The…
E2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nikolas and his team and DKP railings are amazing. The service is great. His understanding of the work is top notch; he is easy to work with, professional and his prices are very fair. On installation day, the team arrived on time, they were clean, professional and the finished product looks incredible. This is the…
Anastasia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
From the very first consultation to the final installation, the entire experience was outstanding. Arthur and his team were professional, responsive, and took the time to answer all of my questions throughout the process. The craftsmanship and attention to detail exceeded my expectations, and the finished railing…
Photos
Customer reviews
5.0 ★★★★★ 97 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Oleg13 reviewsTotal number of Google reviews Oleg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a wonderful experience working with DKP Stairs. Artur handled all of the measurements and was incredibly helpful throughout the entire process. From the initial design to the final execution, his guidance made everything seamless. The overall service was excellent, and I highly recommend them!
Deanna Bradshaw2 reviewsTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service, beautiful products, stunning showroom. Easy location.
Sam Pines3 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great visit ! Thank you
Nirav ShahLocal Guide · 13 reviewsTotal number of Google reviews Nirav has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter 2–3 months of back and forth, I can honestly say it was absolutely worth it working with DKP Stairs. I’m really, really happy with how everything turned out—the craftsmanship, attention to detail, and clean modern finish completely transformed our home. A huge shoutout to Artur, who must have come by the house at least 10 times to make sure every detail was exactly how we wanted it. That level of dedication, patience, and commitment to getting it perfect is something you don’t see often. He never rushed the process and truly cared about delivering the best possible result. Also, big thanks to Dima, the owner, for standing behind the work and making sure everything came together flawlessly. You can tell this is a company that takes real pride in what they do. The quality is top-tier, the design is stunning, and the execution is impeccable. Every time I walk down these stairs, I’m reminded that choosing DKP was the right decision. I honestly wish I had more stairs to make just so I could work with DKP again. If you’re looking for a team that delivers perfection and stands behind their work, look no further—highly, highly recommend!
Ruben Minosyan2 reviewsTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI learned about DKP through a friend's recommendation, and I'm very glad I chose them. Estimator Arthur was highly knowledgeable and had an excellent understanding of what the customer truly needed. He gave us several valuable recommendations that helped us choose the right staircase. The discussions with the engineering team were also professional and to the point. They listened carefully to our ideas and offered practical solutions. The final result exceeded our expectations. The staircase turned out even better than we had imagined, and the installation was absolutely perfect. It was worth every dollar. We are extremely happy with the outcome and highly recommend DKP to anyone looking for high-quality custom staircases and railings.
Danielle BloomLocal Guide · 32 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI couldn’t have asked for a better experience. Nik was extremely responsive and helped answer my questions timely and was thorough. My husband and I couldn’t make up our mind on the size of the railing and the team was kind enough to show me both sizes in person so that I could make an informed decision. The craftsmanship was beautiful and my house was left clean. In fact, I could hardly tell they were there to replace my bannister because there was practically no dust. I highly recommend ! My only regret is not doing this sooner!
E Rosenthal2 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNikolas and his team and DKP railings are amazing. The service is great. His understanding of the work is top notch; he is easy to work with, professional and his prices are very fair. On installation day, the team arrived on time, they were clean, professional and the finished product looks incredible. This is the second railing DKP has installed for me and I was so happy with the quality of their work, I want to add another level to my house so DKP can build me another staircase and banister! DKP is the best!
Anastasia9 reviewsTotal number of Google reviews Anastasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom the very first consultation to the final installation, the entire experience was outstanding. Arthur and his team were professional, responsive, and took the time to answer all of my questions throughout the process. The craftsmanship and attention to detail exceeded my expectations, and the finished railing completely transformed the space. The installation was completed on time, everything was left clean, and the team was respectful and easy to work with. I highly recommend DKP Wood Railings and Stairs to anyone looking for quality work and excellent customer service. I would absolutely work with them again and will definitely recommend them to my friends and family.
Leonid TsoyLocal Guide · 8 reviewsTotal number of Google reviews Leonid has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience with DKP Wood Railings and Stairs was outstanding from beginning to end. From the first conversation, I felt that they treated me not simply as a customer, but almost like a member of their family. Their personal attention, warmth, and genuine attitude made me feel comfortable and allowed me to trust them right away. They completely justified that trust through their professionalism, honesty, reliability, and attention to every detail. Everything was handled clearly and efficiently, and I always felt that they genuinely cared about the quality of the final result. The finished work was beautiful and exceeded my expectations. I was truly impressed not only by their craftsmanship, but also by the integrity and professionalism of the entire team. I highly recommend DKP to anyone looking for exceptional quality, reliability, and truly custom work. My experience was excellent, and the result was absolutely worth it.
Business details
- Address: 1971 Union Blvd, Bay Shore, NY 11706
- Phone: (631) 665-8656
- Website: stairsrailingny.com
- Service area: East Rockaway, NY