Auto repair shop · Philadelphia, PA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 98 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★103 Google reviews · 11 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the shop's fair pricing, transparent itemized billing, and prompt service for repairs like brakes, alternators, and battery issues. Reviewers note that staff communicate clearly about vehicle problems and provide courteous assistance during roadside assistance calls. The business maintains a perfect five-star rating from one hundred and three reviews, with the owner responding to ninety-five percent of customer feedback.
Google rating: 5.0 out of 5 from 103 reviews (99% five-star).
Reviews on this page: 103 Google reviews (91 with written comments, 1 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 5, 2026.
Service: Auto Glass Repair serving Philadelphia, Pennsylvania.
Data from Google, last updated November 5, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DMC Roadside Service and Auto Repair: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DMC Roadside Service and Auto Repair: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DMC Roadside Service and Auto Repair: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DMC Roadside Service and Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DMC Roadside Service and Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
5.0of 5
5 stars10299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
99%praise
Praise18599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable440%
Overpriced00%
Not sure110%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3519%
Price & value3318%
Quality & results3117%
Would recommend2916%
Speed & response2614%
Honesty & trust2011%
Communication137%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The tow truck driver and the trainee (David and Jenn) were nice and courteous.”
“They offer excellent services and VERY reasonable prices.”
“Had a great experience having car Alternator repaired by David and his team and will be back for any auto needs!”
“Highly recommend Dave and the entire team at DMC Auto Repair.”
“They check everything out for you, run the numbers by you, and they get the job done quick!”
“I’m new to Philly and needed someone reliable who wouldn’t scam me and they were perfect.”
“His communication was great with continuing to help with emailing me an invoice for his service.”
People customers mention
Dave14 reviews
Philly5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DMC Roadside Service and Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
MMamasitaMimi19975 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I moved to Philly a little over a year ago, & my car started giving me trouble as soon as I moved here. I did some research & found DMC & I'm so glad that I did! They offer excellent services and VERY reasonable prices. I've been a loyal customer ever since and they always hook my little Dodge Dart up! If I even…
Great priceTiresSteering & suspension repairGeneral repairs & maintenance
JJajhiraLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is a nice, family run, no BS shop. I left another shop feeling talked down to and overcharged and came back to this shop because I remembered Dave fixing my brakes back when he first started offering roadside assistance. Now he has a full shop, they got me in and replaced my brakes and rotors in a timely manner…
Great priceBrakes
KKiahfa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The tow truck driver and the trainee (David and Jenn) were nice and courteous. Jenn showed sympathy during my car crisis and David drop the car and myself off fast and safely. Thank you both for the amazing service.
MMatthewLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dave bailed my wife and I out of a major late night breakdown. Super quick less than 1 hour.
Not sureService not listed
TTessLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a great experience at DMC. They took care of the issues with my car and answered every question I had. Their rates are reasonable and they broke down every item line by line. Very grateful for them!
AAida3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The tires were installed great. The place was easy to find and service was efficient and pleasant. Aida
I moved to Philly a little over a year ago, & my car started giving me trouble as soon as I moved here. I did some research & found DMC & I'm so glad that I did! They offer excellent services and VERY reasonable prices. I've been a loyal customer ever since and they always hook my little Dodge Dart up! If I even have a FEELING that my car isn't acting right, I take my car straight to them! They check everything out for you, run the numbers by you, and they get the job done quick!!! I couldn't recommend them enough!! Big shoutout to Dave, he get me right every single timeeee!!
This is a nice, family run, no BS shop. I left another shop feeling talked down to and overcharged and came back to this shop because I remembered Dave fixing my brakes back when he first started offering roadside assistance. Now he has a full shop, they got me in and replaced my brakes and rotors in a timely manner and for a fair price. Thank you! I will be back.
Price assessment: Great price
Services: Brakes
Response from the owner · 2 weeks ago
Thank you for the kind words and thank you coming back to is!!!
K
Kiahfa6 reviewsiTotal number of Google reviews Kiahfa has written across all businesses on Google Maps, not just this one.
The tow truck driver and the trainee (David and Jenn) were nice and courteous. Jenn showed sympathy during my car crisis and David drop the car and myself off fast and safely. Thank you both for the amazing service.
M
Matthew David CianciLocal Guide · 70 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
I had a great experience at DMC. They took care of the issues with my car and answered every question I had. Their rates are reasonable and they broke down every item line by line. Very grateful for them!
Response from the owner · 3 months ago
Thank you Tess, come back anytime
A
Aida Payano3 reviewsiTotal number of Google reviews Aida has written across all businesses on Google Maps, not just this one.
David picked up my call immediately, he was very kind and helpful with planning a convenient time to meet me to help with my dead car battery. His communication was great with continuing to help with emailing me an invoice for his service. I highly recommend this company!
Services: Battery
Response from the owner · 4 months ago
Thank you for the kind words
T
Triselle Samuels1 reviewiTotal number of Google reviews Triselle has written across all businesses on Google Maps, not just this one.
