Customers consistently praise the company for its rapid response times, thorough K9 inspections, and professional communication. Reviewers highlight the staff's willingness to provide free identification via text and their honest assessments, which often prevented unnecessary treatments. The service is noted for alleviating customer anxiety through detailed explanations and follow-up reports. With a perfect five-star rating from over two hundred reviews, the business is described as reliable and attentive, though the owner replied to only a small fraction of the feedback.
Google rating: 5.0 out of 5 from 207 reviews (100% five-star).
Reviews on this page: 207 Google reviews (186 with written comments, 2 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: October 20, 2026.
Service: Wildlife serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
207 Google reviews we collected
5.0of 5
5 stars207100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 186 written reviews
98%praise
Praise48898%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13928%
Would recommend9519%
Quality & results9218%
Speed & response8517%
Communication428%
Honesty & trust326%
Price & value143%
What customers talk about
We read 186 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The level of care and expertise is more than we could have hoped for.”
“Will recommend her to everyone 10/10 all the way, keep it up thank, you again 👍👍🥰🥰”
“I cannot recommend Diana and Doctor Sniffs more highly.”
“This was a great service that I cannot praise enough!”
“When we found a bed bug on the outside of our laundry bag back in March, we were really scared that our worst nightmare was coming true!”
“Very professional, quick to respond and had lots of useful information regarding bed bugs.”
“Diana followed up with us regularly afterwards to ensure we did not need anything else.”
“For those facing ongoing problems, this service proves dependable and effective.”
“I called Diana after what felt like an extremely shady canine inspection by a different company.”
“…h Diane and Richard took my call, identified my bed bug, and spent a fair amount of time on the phone with me to help me address my bed bug issue even…”
People customers mention
Diana56 reviews
Goosey36 reviews
Rick22 reviews
Ecko21 reviews
Southy16 reviews
Richard8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Not all heroes wear capes (but Goosey would sure look cute in one!). My partner and I were in a panic when we saw some potential signs after an exposure and while I was not home for the inspection itself my partner sent photos and updates every few minutes, as well as calling afterwards to give me a rundown and his glowing review. The relief that came with this inspection, as well as the knowledge regarding how to protect our home in the future, was invaluable. The level of care and expertise is more than we could have hoped for. This is such a phenomenal, human to human operation and I am sure the dogs are in heaven getting to use their noses in this way. Do not look further.
Services: Home inspection
Response from the owner · a week ago
This made us smile, especially the thought of Goosey in a cape! Thank you for taking the time to write such a thoughtful review. We know how stressful a possible exposure can be, and we’re so glad we could help with this situation. And you’re right about the dogs. Goosey is very happy when she’s putting that nose to work!
E
Eileen Kelly2 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
This was a great service that I cannot praise enough! Diana was professional and reassuring, and the trained dog was perfectly well behaved. They checked everything in the apartment very thoroughly. It turned out that we had just a single adult male bedbug -- and months later, we know that they are right since there's no problem anymore. If we hadn't gone to this service first, we would have wasted money on inconvenient exterminations that we didn't actually need.
Price assessment: Great price
Services: General pest inspection
Response from the owner · a week ago
Thank you so much for this awesome update! We’re really glad to hear that things have stayed quiet months later. It’s always nice to get an update, especially one like this. We’re happy we could help you figure out what was going on and save you some unnecessary expense and disruption.
3
3Sisters1 reviewiTotal number of Google reviews 3Sisters has written across all businesses on Google Maps, not just this one.
Diana was great - highly recommend. She and her colleague were able to identify a bug that two pest control companies had incorrectly labeled a bed bug, causing unnecessary anxiety for my whole family. Both pest control companies - which are also national chains - had supervisors who confirmed the bed bug identification via iPhone pictures from their technicians instead of studying the sample in person or having their technicians use a magnifying glass. It really makes a difference when you are dealing with someone who is truly an expert in her field vs. a company who wants to sell you their services.
Price assessment: Great price
Services: Home inspection
M
Missy Quick4 reviewsiTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
I reached out to Diana for dog sniffing services because of a bug I’d found in my apartment that resembled a bed bug. She helped me identify the bug over text, and even sent the photos to an entomologist for a second opinion. It turned out not to be a bedbug! She saved me from a whole world of worry and I didn’t even need to use the dog sniffing services. She was really lovely and generous with her help. I’d definitely recommend!
J
Jason Baque1 reviewiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Rick and Goosey were awesome! They inspected an apartment for us before moving in and found a huge bedbug building-wide infestation and really saved us. Gave great advice and thorough overview of our options. Highly recommend.
Price assessment: Reasonable price
Price: $200+
Services: General pest inspection
A
Alyssa Marshall6 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Called after seeing some bites on one of the kids. Very professional, quick to respond and had lots of useful information regarding bed bugs. Ended up not having bed bugs - but the team was very helpful is reassuring me that bed bugs were not the culprit here.
M
Marissa Davis2 reviewsiTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
When we found a bed bug on the outside of our laundry bag back in March, we were really scared that our worst nightmare was coming true! We reached out to Dr. Sniffs after standard business hours and they answered almost immediately and dispatched Diana and her dog, Goose, to our home in less than 2 hours. We were so grateful for Diana's calm demeanor and thoroughness in inspecting our home. She was able to identify the problem and zero in on what we needed to do next.
Diana also recommended next steps and her referrals took care of the problem for us. Diana followed up with us regularly afterwards to ensure we did not need anything else. We highly recommend using Dr. Sniffs. Thank you so much, Diana and Goose!
S
Sindy GoroLocal Guide · 19 reviewsiTotal number of Google reviews Sindy has written across all businesses on Google Maps, not just this one.
Diana and Ecko were great! Diana patiently listened to us describe the situation and came out on the same day to help us out! She was very thorough and even checked back in on us a few weeks later. Very responsive over text as well. Would definitely recommend!
