Dogtopia of Harrison Ave

Extremely convenient! I’m consistently impressed by the prompt and responsive communication. I especially appreciate the ability to schedule Onyx’s daycare visits with a simple text message. Having a credit card on file also makes billing effortless. Most importantly, I have complete peace of mind knowing that Onyx is safe, well cared for, and receives the attention he deserves while at daycare. That means everything to me!

• Price assessment: Great price
• Services: Dog grooming, Dog daycare

The facility was very clean, including the play areas. Every staff member that I met was very friendly and helpful. The intake process was explained to me in great detail, and I really appreciated the tour. I feel safe bringing my dog here.

• Price assessment: Great price
• Services: Dog daycare

They show so much love to Cash! The staff is great with him and he loves going there.

They're very kind, professional and have good prices.

• Services: Dog grooming

As a regular dog walker and dog sitter, I am VERY particular about where I board my pup! I was really pleased with Dogtopia's focus on safety, fun, and cleanliness. And the creative events and festive snacks are a nice touch!

• Price assessment: Reasonable price
• Services: Dog boarding

I appreciate that they keep me up to date on everything! Asta loves it and come home like he just did an 8 hour shift with me LOL. Also love the cameras and weekly events

I have only good things to say about this Dogtopia! I especially recommend the groomer there, Courtney. My dog is usually so slow to warm up to people but immediately fell in love with her spa days with her. She gets her toe nails painted and a new color Mohawk every month. Whether you’re looking for a maintenance hair cut, or something a bit more fun, Courtney at Dogtopia should be who you go to!

• Price assessment: Great price
• Services: Dog grooming, Other pet daycare

We absolutely LOVE Dogtopia. The staff is nothing but amazing to our goldendoodle, they love on him from the second we walk in the door til I pick him up! They truly treat each dog with so much care and love. Also, the grooming is top tier, Courtney truly is fantastic and we don’t trust our dog with anyone else! We even drive 45 minutes to Cary to still go see Courtney for grooming — that’s how amazing they are. Would recommend to any and all dog owners in the triangle area!!!

• Services: Dog grooming, Dog boarding, Dog daycare

To Whom It May Concern, I am submitting this formal complaint regarding my experience with Dogtopia’s handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog’s behavior and condition. At times, I was told my dog was “great overnight,” while at other times staff described him as “grumpy,” “snappy,” “overstimulated,” or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog’s limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia’s care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog’s injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications • Staff initially stated there were “no issues,” then later reported aggression and overstimulation concerns. • Conflicting explanations were provided regarding the source of my dog’s limp and paw injury. • Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. • Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

• Price assessment: Not sure
• Services: Dog daycare

Was very disappointed. I went into the facility yesterday. No one at front desk. Then there was a lady before me who I said was there first. When the girl at the front desk finished with her a man we walked in, was greeted, I was ignored and she proceeded to check him in. There was no way an oversight. I was not impressed with what I saw. The rooms appeared small and I have big dogs. It also appeared that the lighting was not bright. I was very disappointed.