Google reviewers rate Dolce Massage Spa 4.5 out of 5 based on 234 reviews, frequently citing effective deep tissue and couples massages, clean facilities, and flexible last-minute booking availability. Positive feedback highlights attentive service and reasonable pricing, while the owner responds to all reviews. However, recurring criticisms involve poor communication, missed appointments, and staff failing to address specific client needs or injuries.
Google rating: 4.5 out of 5 from 234 reviews (85% five-star).
Reviews on this page: 234 Google reviews (216 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Hot Tub Spa serving Cicero, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
234 Google reviews we collected
4.5of 5
5 stars19885%
4 stars73%
3 stars31%
2 stars63%
1 star209%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
87%praise
Praise18687%
Complaints2713%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6028%
Would recommend5727%
Quality & results4220%
Price & value2411%
Communication115%
Speed & response105%
Honesty & trust94%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…rent than Swedish massage though when I expressed hesitancy with the kind of cracking of the back, she switched it up at least partly to something sim…”
“…only world in English they know… massage is ok, nothing special, but rudeness of the staff just disappointing.…”
“10/10 experience at a great price and sweet people.”
“I have been here a couple of times but never again will I come back.”
“Wendy did a wonderful job which even included hit stones as part of the deep tissue massage.”
“Unfortunately, this visit was by far the worst massage I’ve ever had.”
“Great price point for $80 an hour, included hot stones and a great foot massage.”
“Their website says $150, so literally the Groupon is full price unless you use promotions.”
“She recommended a 90 minute deep tissue massage and explained the key aspects of her massage that was going to help me.”
“My masseuse, Yoyo, connected with my body immediately.”
“She said that i had to wait 10-15 more mins because the other client came in late.”
“I honestly could write a long blog post about this massage.”
“I was left lying there facing down for about five minutes with no explanation, wondering if something was wrong.”
People customers mention
Wendy17 reviews
Swedish12 reviews
Kim10 reviews
Evanston6 reviews
Yoyo6 reviews
Tatiana6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My husband and I came here for 60 minute foot massages. We were welcomed with big smiles and settled into a room with two beds for us. Very calm and clean. The ladies who did our massages were excellent and improved our circulation and movement while almost magically calming down upset muscles. I liked that my masseuse was strong as she worked at calf muscles, but she was good about checking in.
Highly recommend this place and will return! If you are sensitive to scents, this is a great place for you too. All the lotions, linen, etc. were scent free. Plus the pricing was very transparent. Go treat yourself!
Price assessment: Great price
Services: Service not listed
Payment method: Cash
Response from the owner · a week ago
Thank you so much you and your wife visit,we are appreciate!hope see you soon
Jennifer Rogers9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Wow and wow ! Booked a massage last minute with Wendy and had never been here before . She took such care to make sure I felt comfortable. Very good massage . Will definitely return . Highly recommended.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · a week ago
Hi Jennifer Rogers, Thank you so much for this great review. We wish you the best of health and happiness!! - Dolce Massage Spa
RomeLocal Guide · 70 reviewsiTotal number of Google reviews Rome has written across all businesses on Google Maps, not just this one.
I honestly could write a long blog post about this massage. I wasn’t familiar with Chinese massage but needed to book one last minute and Dolce Evanston had a last minute opening in the evening. The massage was very different than Swedish massage though when I expressed hesitancy with the kind of cracking of the back, she switched it up at least partly to something similar to Swedish massage. So Wendy was the practitioner, and I’m convinced she could literally bend metal with her hands. If you are a body builder or actual athlete, you need to go see Wendy. She stretched me, hips legs, arms. It felt like she was doing foam rolling for my thighs. There was some pretzel twists of legs, ears, even hair. There were elbows and fists used. If someone had actual sore big body builder type muscles, Wendy could seriously change your life. I apologize for my ignorance of what Chinese massage entailed, Wendy. I know you got a kick out of my surprise at your methods. The massage location was basic but very clean. Price was really reasonable for 90 minutes. And Wendy is incredibly skilled. I have no idea how a person has that much energy left in their hands at 7:30 at night, but Wendy does. I may personally prefer more of a spa, and type of massage that I’m accustomed to but I would definitely go back and for sure am sending anyone who loves deep pressure massages to Wendy!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · a month ago
Hi Amy Ballinger-Cole, Your review means a lot to us. Thank you for the 5 Star review and thank you for choosing Dolce Massage Spa
Tracey JonesLocal Guide · 172 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Got a couples massage done by the great staff here. Tailored the experience to what was bothering my friend and I in terms of pain and sensitive areas. we also got the hot stones and those were amazing. 10/10 experience at a great price and sweet people.
Price assessment: Great price
Payment method: Debit card
Response from the owner · a month ago
Hi Kenya C, thank you for taking the time to leave us a 5-star rating. - Dolce Massage Spa
jeremiah Daubon2 reviewsiTotal number of Google reviews jeremiah has written across all businesses on Google Maps, not just this one.
Would not go again! Made an appointment and prepaid before hand for my mother on her birthday, when arriving they never confirmed what appointment she was there for and proceeded to ask for payment and tip! Before allowing her to leave. 1 star is for Tati though, my mother said she did a great job.
Price assessment: Great price
Payment method: Credit card
Response from the owner · a month ago
Hi jeremiah Daubon, Thank you for your feedback. Please give us a call at (224) 599-5588 so we can address your concerns.- Regards, Dolce Massage Spa
Vivian Chou14 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
