Google reviewers rate the shop 4.9 out of 5 based on 160 reviews, with the owner responding to 64 percent of them. Customers frequently praise the shop for professional communication, fair pricing, punctual repairs, and complimentary vehicle detailing after body work. Recurring criticisms involve high credit card processing fees and concerns about the long-term durability of certain electrical repairs.
Google rating: 4.9 out of 5 from 160 reviews (94% five-star).
Reviews on this page: 160 Google reviews (123 with written comments).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 24, 2026.
Service: Towing Service serving Ames, Iowa.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
160 reviews on Google
5★151
4★3
3★0
2★3
1★3
Reviews from Google, shown as published (original wording, unedited).
NC
Nick Cervantes2 reviews
★★★★★
I got my vehicle repaired here after it was damaged by a tree that fell. They did a fine job with the repairs, and made working with my insurance company completely painless!
One weird thing: when they were initially inspecting the damage on my car, I apologized about how messy my car was on the inside. They then told me “oh don’t worry about that, we detail every car after we’re finished with repairs!” Which I was super excited to hear! However, when I picked up my car today, it was basically just as messy as when I dropped it off.
To be clear, had they not said anything about detailing, I absolutely would not have expected to come back to a clean car. However, since they went out of their way to make a point about this being something that they do, I’ll admit I was disappointed when I picked it up.
Services: Body & Trim, Auto detailing, Service not listed
I received excellent customer service from start to finish. They did a good job but when an unexpected problem arose they fixed it at no extra charge and even gave me a loaner car to drive so my day wasn't interrupted. I highly recommend doing business with Don and Sons.
Response from the owner · 3 days ago
Thank you for the kind review and your business! We love serving our community and getting people back on the road as fast as possible. Thanks again,
Kurt Martin
Owner
We were able to make an appointment and get in right away for a dent repair. They gave us different options for our repair job. They were friendly, professional, and the price was fair. The work was completed in a short amount of time. The end result of the work was like new. I will definitely go back to Don & Sons in the future if the need arises.
I just picked up my car from being repaired. It looks absolutely amazing inside and out. I’m so so happy!! Customer service was also great, always answered calls and emails in a very timely manner and answered questions no problem even if they were a little silly. Cannot recommend enough.
Response from the owner · 2 months ago
Thank you Sabrina! We appreciate your business and kind words, I will make sure to share this with my team!
Okay, okay. These guys are awesome! Great communication, and the quality of work was above and beyond. The whole process was easy going and straight forward. Give them a try!!!
Services: Painting, Paint repair
Response from the owner · 2 months ago
Thank you for the kind review! I will make sure to share this with my team, they work hard to make sure our customers have a great experience. Thank you for the business
Kurt Martin
Initially we had a great experience. Great communication and they were helpful in giving us some direction in dealing with insurance stuff after someone hit our mini van. They made it a seamless process and the work was done quickly. However, upon my husband picking up our van once the work was completed, he was informed he’d have to pay FIFTY-three dollars in credit card processing fees. Never were we informed that they recommend bringing cash or check. He’d already returned our rental to Enterprise and utilized Enterprise’s ride service back over to Don and Sons’ shop, per their recommendation. Understandably they couldn’t release our van until the work was paid for so my husband didn’t have a choice but to pay with our credit card. Most people don’t carry cash or checkbooks anymore, so be aware and prepared in case you aren't informed by Don and Sons that you’ll be paying extra if you use a card.
Response from the owner · 2 weeks ago
Hi Sarah, our apologies for not making you aware of our processing fee. We do include language on the bottom of the estimate disclosing the fee and hope your estimate included this. Additionally, we try to remind customers when we place our "pick up" call to have them either bring a check and cards are subject to a processing fee. It sounds as if this step might have been missed. We do not keep the processing fee, it is paid to the company that processes the transaction for us. Thank you
Very highly recommend! They did a great job with fixing the issue to my car, were great about communicating (even reminding me to bring a check or cash to avoid extra fees), and everyone I spoke to was very friendly and helpful. They even gave me a ride from the shop, vacuumed my car, and filled up the gas all for free. Really went above and beyond in my opinion.
Response from the owner · 2 weeks ago
Nathan, thank you for the review and for choosing Don & Sons Body Shop for your repairs. Communication is key with our customers.