Ann Orsini-Norman3 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience
Donate Car To Veterans
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%95+26.8Replies to reviews 8%22+1.8Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 12 donation pickup servicesPosition by Experts Score among all companies we track in this category. · better than 100%
4.9 ★★★★★ 328 Google reviews · 16 photos
90%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Donate Car To Veterans at a glance
Google reviewers rate Donate Car To Veterans 4.9 out of 5 based on 328 reviews. Customers frequently describe the vehicle pickup process as quick, efficient, and punctual, noting that drivers arrived on time and provided clear communication regarding arrival times. The staff is generally characterized as friendly, professional, and helpful in guiding donors through the donation steps. However, some low-star reviews criticize the organization for delays in sending tax receipts and a lack of responsiveness to phone calls or emails regarding missing documentation.
- Google rating: 4.9 out of 5 from 328 reviews (90% five-star).
- Reviews on this page: 328 Google reviews (147 with written comments, 6 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 26, 2026.
- Service: Donation Pickup Service serving Oakland, California.
Data from Google, last updated October 29, 2026.
Score profile vs other donation pickup services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donate Car To Veterans: 88/100 on this factor. Category median: 74.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donate Car To Veterans: 95/100 on this factor. Category median: 77.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donate Car To Veterans: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Donate Car To Veterans: 22/100 on this factor. Category median: 24.D
22
Bar = this company · dark tick = category median.
Star ratings
328 Google reviews we collected
- 5 stars29690%
- 4 stars268%
- 3 stars21%
- 2 stars10%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 147 written reviews
- Praise11399%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Speed & response4640%
- Staff & attitude3934%
- Quality & results98%
- Would recommend98%
- Communication87%
- Price & value33%
What customers talk about
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“No issues whatsoever everything went pretty smooth and they picked it up quick, Thank you and I'm happy to help.”
“I donated a nice hyundai car (well they gave me a whopping $500 woohoo big deal) to carmax a year ago.”
“Great experience”
“He said it was a very easy exchange and would recommend Veterans to anybody.”
“Great communication with the tow driver for pick up.”
“My car was in reasonable condition and a good way to support fellow vets.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JESUS13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
No issues whatsoever everything went pretty smooth and they picked it up quick, Thank you and I'm happy to help.
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It was a pleasure working with the people from start to finish. They were friendly, helpful and professional.
Alex10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick, painless and friendly service! Arrived on time and took care of picking up my vehicle, and they were very kind and respectful. 10/10!
MissyLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
i couldnt be happier with my donation experience here. My vehicle was gone within a week, hassle free. And to know my beloved vans going to help the men/women that made me a free citizen...just wonderful. Praying a vet can use it somehow. And, i got a receipt with their business logo address etc on the letterhead.…
Chris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The process of having my vehicle donation pick up was smooth. The tow truck driver kept me up to date on his eta throughout the entire process.
bressler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
SORRY I DID NOT GET THE DRIVERS NAME-HE WAS SUPER INFORMATIVE AND MADE SURE I HAD ALL THE NESECCARY PAPERWORK TO FILE WITH aaa.
Photos
Customer reviews
4.9 ★★★★★ 328 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ken Stevens2 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleefficient ,on time courteous
Eric Nickla2 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick and painless. Car transaction lasted 10 minutes.
JESUS SOTO13 reviewsTotal number of Google reviews JESUS has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo issues whatsoever everything went pretty smooth and they picked it up quick, Thank you and I'm happy to help.
Stephanie Limperopulos6 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a pleasure working with the people from start to finish. They were friendly, helpful and professional.
Alex Borgi10 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick, painless and friendly service! Arrived on time and took care of picking up my vehicle, and they were very kind and respectful. 10/10!
RT Martin11 reviewsTotal number of Google reviews RT has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and easy way to support veterans. Waiting for receipt which will help.
Chris DeanLocal Guide · 79 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was seamless and easy.
john ashworth2 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA little confusing at first but all turned out well
Missy GirlLocal Guide · 37 reviewsTotal number of Google reviews Missy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlei couldnt be happier with my donation experience here. My vehicle was gone within a week, hassle free. And to know my beloved vans going to help the men/women that made me a free citizen...just wonderful. Praying a vet can use it somehow. And, i got a receipt with their business logo address etc on the letterhead. I donated a nice hyundai car (well they gave me a whopping $500 woohoo big deal) to carmax a year ago. The stress, the hassles and the hoops they made me go thru was so stressful i almost had a nervous breakdown.....so, thank-you for allowing me to do this easily, for vets. My dad was one.
Business details
- Address: 1340 Turk St #415, San Francisco, CA 94115
- Phone: (888) 830-6173
- Website: donatecartoveterans.org
- Service area: Oakland, CA