Customers frequently praise the shop for its friendly staff, high-quality framing work, and the variety of unique gifts available, including chocolates and handmade items. While many reviewers highlight the professional craftsmanship and helpful communication during consultations, several one-star reviews describe significant delays in completing orders. These complaints note that promised finish dates were not met and that progress updates were only provided upon request, leading to dissatisfaction with the turnaround time for large or complex projects.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
This place was awesome. It was not just a frame shop. It was like a gift shop too. Paintings and little cool gifts silk pj's and beautiful hand bags backwards umbrellas and raincoats to hand towels to a kids corner. Loved the store. He had do much marked down by 50%. It's a must go to when in summerville
Thanks for the review. How could we make your experience better in the future.
We had something of a saga with Donovans due to a wood defect. This was in no way the fault of the shop, just a freak thing. James immediately made things right, above and beyond, and the finished product is perfect. They’re also incredibly friendly and were so sweet to our two daughters when we went in for the initial consult. Cute shop, quality work, friendly staff. Would absolutely go to them again for the next project!
Thank you for your business and allowing me to earn your trust. I look forward to serving you again.
Small frame repair job on a print. Above and beyond repair. No charge!! SHOP LOCAL!!
Always a pleasure to help a customer. Thanks for shopping at Donovan's Custom Framing and Gifts.
Fabulous experience, this shop framed a portrait for me and did a wonderful job. Friendly, good people and so many great gift items in their shop. Please go support this small business!
Thanks for choosing Donovan's. Our customers satisfaction is priority for us.
I have had three pics framed from Doovan's.Here are two I that really love!!
Thanks for allowing Donovan's Custom Framing and Gifts to frame your items.
I had three expensive art pieces I wanted framed and wanted to shop local so I chose this shop because of the high reviews. Unfortunately, I will not be using them again. I paid a little over $1,000 and dropped everything off on August 30th. I was told it would take about 8–10 weeks due to their recent move to their new space, which I completely understood. But I didn’t get my items back, finally done correctly until March 23rd. Almost 7 months later. I had to call multiple times just to get updates, and every time I got a different answer. Twice when I called they couldn’t even find my ticket/order and I had to wait for the owner to call me back. I was never proactively told about delays, frames that were not working correctly and breaking or backordered items. I only found out these problems when I called to ask about my order. When I finally got the pieces back, they weren’t even done right. One had a white border around the picture which I had not asked for. I was under the impression the Matte would touch the picture. We had picked specific mattes for that reason. And the second had a completely different frame that didn’t match the first one and that we didn’t like at all. I took them back to be fixed, end of January which led to even more waiting and more lack of communication. The woman at the front was very kind and helpful, but overall this was a really frustrating experience. I felt like I was always getting the runaround and excuses every time I called. They did upgrade to museum glass for free due to the delay, which I appreciate but I would have appreciated better communication and timeliness more. For the price, I expected much better organization, and communication. I truly don’t understand how this shop has such high reviews.
As the owner of Donovan's Custom Framing and Gifts I feel it is necessary to address this review. I accept responsibility for the breakdown in communication with this customer. I will say that every effort was made to resolve the customers complaints. The original order had instructions that appeared to request a small margin around one of the prints, we built the frame according to the way the order was written. Unfortunately the order should have said come to the image. Materials were reordered and took longer than normal to arrive. My apologies for the time delay but we can only wait for suppliers to deliver to us. In regard to the frame order that was not what was ordered we informed the customer that the molding was out of stock in the warehouse so we picked another replacement molding that was approved by the customer. She later returned it and wanted the original item she had chosen. Once again we were in a waiting game for the materials. We built the new frame with the new materials that had been the item ordered. The third frame there were no issues. I regret the poor communication on my part concerning this order. Today the customer had the items picked up. No complaints, I really wish this had gone better. This order is not typical of our standards . We work very hard to make our customers h appy with both the finished products and our services. We truly want everyone that gives us the privilege to frame for them to have a great experience. Sorry we failed you.
We brought 3 prints we wanted framed up to Donovans about a month ago. At the time, I just wanted a quote for framing to match a print I already had framed. On the day I brought the prints up, a very nice lady spent a good amount of time picking mats and frames that best matched the mats and frames I already had. She gave us a few recommendations on different options that might work, but ultimately we decided to go with the first choice she made. We paid for the frames and were told between 6 and 8 weeks turnaround time. About 4 weeks after we dropped off the prints, I received a call that they were ready. Mr. James and Frankie were at the shop when I arrived. The prints looked amazing in their frames, the choice of mats and frames worked beautifully, and it made me glad to have gone with the recommendation of the woman when I dropped them off. Shane did an amazing job with the framing. I can not say enough how well done these frames were and how excited I am to get them on my walls.
Thank you for your patience. We value each of our customers.
I had Donovan’s make me very large frames at 51in x 72in framing very expensive textured wallpaper. It turned out better than I could have imagined. They were full service in the whole project and very communicative and I couldn’t be happier!
Always a pleasure to serve our customers. These frames were a true challenge as each one required about two full days to complete. This project took me a week to produce. Thank you for allowing me to work on this project.
Did an amazing job framing a presidential item of mine. I will continue using them for my framing needs.
Thank you for choosing Donovan's to frame your project.
I paid in full to have my diploma professionally framed in October 2025 and I have yet to receive it. I only received updates when I called and asked on the progress. Each time I call I’m given a projected finish date that has never been honored. This experience has been extremely disappointing as I chose to support a local small business even though the cost was extremely expensive
Please message me at 843-259-0048. I am not aware of this order. Please provide me with your name and I will take care of this project personally. We have had an unusually heavy work load but that should be no reason this project should have taken this long. The phone number provided is my personal cell number, feel free to call me so I can take care of this project . My apologies for the lack of service as this is not our usual service level. I will make this right .