Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently praise Door & Roll for rapid response times, clear communication regarding arrival schedules, and fair pricing for repairs and installations. Recurring themes include technicians diagnosing issues accurately without pressuring customers into unnecessary replacements, as well as providing free follow-up adjustments. However, some low-star reviews highlight concerns about unexpected final bills exceeding estimates, aggressive follow-up calls after declined estimates, and instances where technicians arrived without prior notice or disclosed subcontracting.
Data from Google, last updated November 13, 2026.
608 Google reviews we collected
Phrases our text analysis found in 531 written reviews
How often each topic comes up in the written reviews
We read 531 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He quickly diagnosed the problem, and explained what needed to be fixed.”
“Mo took care of us, came late and stayed until he was done 👍🏼 6 months of problems done in a couple hours.”
“Excellent professional service to repair and replace garage door!”
“Super helpful, great customer service, and quality work.”
“They came to fix my door 4 month ago, the door still broken.”
“I really appreciate the same-day evening service and would definitely recommend them!”
“Installed new garage doors and openers at a great price, quick turn around times and excellent customer support.”
“* update, Frank called me to resolve the refund on the over charge via Zelle.”
“He’s easy to talk to, honest, and transparent about my options.”
“If you're looking for a reliable, professional garage door company that does things right, I highly recommend Door & Roll Garage Door.”
“You lied and said the problem is serious but it is not only took 10 min to fix and charged 375.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 608 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Best guy around ; you won’t be disappointed:)
3rd time using door and roll / GDS! Awesome folks. They truly stand by their work. Highly recommend!
Thank you, Jerron! A third time means a lot to us. Standing behind our work is something the Door & Roll Garage Door team takes seriously, and we're glad that comes through. We appreciate the recommendation and are always here if you need us around San Diego!
Excellent professional service to repair and replace garage door! Mo kept me advised all through process. Posted me upon arrival time. Price and work very reasonable. Very knowledgeable of work required to get job done correctly. You’re in good hands With Mo!
Thank you so much, Roberta! We're glad Mo kept you updated through the whole repair and replacement, starting with letting you know when he'd arrive. Keeping customers in the loop is a big part of how we work at Door & Roll Garage Door. We're happy the price and the work felt fair to you, and we'll pass your kind words along to Mo. Enjoy the new door, and thanks for choosing us here in San Diego!
Spencer came at 8 pm when I accidentally let my garage door hit my car and needed an urgent repair. He quickly diagnosed the problem, and explained what needed to be fixed. He adjusted the garage door cables real quick and did a complementary check on my garage door. He was professional, knowledgeable, friendly, and efficient throughout the process. The garage door is now working smoothly again. I really appreciate the same-day evening service and would definitely recommend them! Update: I have another garage door that the belt needed to be replaced. They reacted very fast and Moe did a quick and nice job onsite right after the diagnosis, since they have all the needed parts. Another good experience with them.
Thank you, Sheng! Glad Spencer could get out to you at 8 pm and have the cables adjusted the same night. Evening calls are part of the job in San Diego, and the Door & Roll Garage Door team appreciates the recommendation.
5 stars! Called about broken springs on my garage door. The team was at my house within two hours and thirty minutes later it was good as new. Super helpful, great customer service, and quality work. Thanks!!
Thank you so much, Fred! Broken springs can really throw off your day, so we're glad our team could get to you within two hours and have your door good as new thirty minutes later. Fast, quality service is what Door & Roll Garage Door aims for on every call around San Diego, and we appreciate you taking the time to share your experience!
Installed new garage doors and openers at a great price, quick turn around times and excellent customer support. They also came back months later at no charge to adjust the sensors when they were misaligned.
Thank you, Mosaddiq! We're so glad you're happy with your new garage doors and openers, and with the price and quick turnaround. Here in San Diego, Door & Roll Garage Door stands behind every install, so we were happy to come back and get those sensors realigned. We really appreciate your kind words and your business!
This is THE company to have on hand for any garage door repair! I had a bit of an emergency repair needed and Mo was here within an hour . Amazing and honest service
Thank you so much for the kind words! Garage door emergencies never come at a good time, so we're glad Mo could get to you within the hour and get everything sorted out. Fast, honest service is exactly what we aim for at Door & Roll Garage Door, and we're happy to be your go-to garage door company here in San Diego. We'll be here whenever you need us!
Door & Roll was prompt in returning my call. Efficient in a quick response and remedy for broken spring and rust on cables.Kudos to MOE!!
Thank you so much, Gayle! We're glad Moe got that broken spring replaced and the rusty cables taken care of quickly for you. Fast, fair service is what we aim for here in San Diego, and we'll be sure to pass your kudos along to Moe. We appreciate you choosing Door & Roll Garage Door!
Spencer was great and fast, can't go wrong with these guys!
Thanks so much, Danny! We're glad Spencer got you taken care of quickly. Fast, friendly service is what we aim for on every job around San Diego, and we appreciate you trusting Door & Roll Garage Door!
Spencer came in on Sunday very quickly after we called. Highly recommended
Thank you, Shani! Spencer was happy to head right over on a Sunday. Garage door trouble doesn't wait for the weekend, so neither do we here in San Diego. We appreciate the recommendation and thanks for choosing Door & Roll Garage Door!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts