Junk removal service · Loves Park, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 62 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★41 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Double Duty Junk Removal & Property Services at a glance
Google reviewers rate Double Duty Junk Removal & Property Services five out of five stars based on forty-one reviews, noting that the owner responds to nearly half of them. Customers frequently highlight the company's punctuality, reasonable pricing, and consistent communication throughout various projects. Services mentioned include garage cleanouts, retaining wall construction, landscaping restoration, and snow removal. Recurring themes emphasize the team's professionalism, efficiency, and friendly demeanor, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
Reviews on this page: 41 Google reviews (37 with written comments).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 13, 2026.
Service: Furniture Removal Service serving Loves Park, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Double Duty Junk Removal & Property Services: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Double Duty Junk Removal & Property Services: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Double Duty Junk Removal & Property Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars41100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
100%praise
Praise97100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2021%
Speed & response2021%
Would recommend1920%
Price & value1313%
Quality & results1212%
Communication1010%
Honesty & trust33%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They battled 100 degree heat and wasp stings while being professional kind and reasonably priced.”
“Samantha and Devontay came out the same day I contacted them, cleaned out my garage, and were on their way quickly!”
“charged a reasonable price and were pleasant to work with :) I would definitely recommend them for any clean out project you have and will reach out t…”
“They charged a reasonable price and were pleasant to work with :) I would definitely recommend them for any clean out project you have and will reach…”
“The owners are amazing and they did a fantastic job rebuilding a retaining wall with stairs and removing 4 bushes in our pool area.”
“They are fast, affordable, professional and extremely easy to work with.”
“Fast, dependable, fairly priced, and very communicative.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tammy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I can’t say enough about Double duty!!! The owners are amazing and they did a fantastic job rebuilding a retaining wall with stairs and removing 4 bushes in our pool area. They battled 100 degree heat and wasp stings while being professional kind and reasonably priced. Samantha and Devonta are the BEST! I would HIGHLY RECOMMEND THEM ! Thank you!!!!
DollyeLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Samantha and Devontay came out the same day I contacted them, cleaned out my garage, and were on their way quickly! They charged a reasonable price and were pleasant to work with :) I would definitely recommend them for any clean out project you have and will reach out to them in the future if I have any more jobs as well.
Brittny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They arrived early and were already moving things to their truck by our appointment time. We had a ton of stuff. Not only did they manage to fit most of it in one load, they were completely wrapped up in 30-45 minutes. Nobody quoted us a better price. Super nice guys. Friendly conversation the entire time. Highly recommend 👍🏼
Michelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I highly recommend Double Duty. We have a property management company and use their services for out rental clean outs. They are fast, affordable, professional and extremely easy to work with.
Jody3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are super friendly and helpful! They work fast and do a great job. I highly recommend!
dana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The team was prompt, professional and knowledgeable. The team came prepared for the job and completed quickly and efficiently. I used double duty hauling for unloading a 16’ moving pod but will the team for other jobs.
I can’t say enough about Double duty!!! The owners are amazing and they did a fantastic job rebuilding a retaining wall with stairs and removing 4 bushes in our pool area. They battled 100 degree heat and wasp stings while being professional kind and reasonably priced. Samantha and Devonta are the BEST! I would HIGHLY RECOMMEND THEM ! Thank you!!!!
Response from the owner · a week ago
Thank you Tammy! It was a challenge but so fun. Call us anytime 🙂
DollyeLocal Guide · 22 reviewsiTotal number of Google reviews Dollye has written across all businesses on Google Maps, not just this one.
Samantha and Devontay came out the same day I contacted them, cleaned out my garage, and were on their way quickly! They charged a reasonable price and were pleasant to work with :) I would definitely recommend them for any clean out project you have and will reach out to them in the future if I have any more jobs as well.
Response from the owner · 2 weeks ago
Thank you Dollye! You were awesome to work with 🙂
Brittny Baumann1 reviewiTotal number of Google reviews Brittny has written across all businesses on Google Maps, not just this one.
They arrived early and were already moving things to their truck by our appointment time. We had a ton of stuff. Not only did they manage to fit most of it in one load, they were completely wrapped up in 30-45 minutes. Nobody quoted us a better price. Super nice guys. Friendly conversation the entire time. Highly recommend 👍🏼
Response from the owner · 2 weeks ago
Thank you so much! Call us anytime 🙂
Michelle McCarthy1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I highly recommend Double Duty. We have a property management company and use their services for out rental clean outs. They are fast, affordable, professional and extremely easy to work with.
Response from the owner · 4 weeks ago
Thank you Michelle!
Jody Olson3 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
The team was prompt, professional and knowledgeable. The team came prepared for the job and completed quickly and efficiently. I used double duty hauling for unloading a 16’ moving pod but will the team for other jobs.
Response from the owner · 2 months ago
Thank you so much Dana! It was our pleasure. See you soon!
Rick4 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Samantha and her team just finished a beautiful job of restoring the curb appeal of the overgrown and neglected landscaping of our home — we just gave them a general idea of what we wanted and got out of their way — the results were amazing !!! Thanks to the team and we will for sure have you back on the next phase !!!
EricLocal Guide · 18 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Fantastic work getting all the roots/stumps out around my home, even some tricky ones close to the AC unit, also disposed of old railroad ties, great work, quick response, great communication! I will be using again in the future and highly recommend!
Response from the owner · 4 months ago
We love to hear it Eric! See you soon 🌳
Pam KLocal Guide · 34 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Great, friendly and fast reply to my initial inquiry. I pretty much hired them on the spot to redo a very big overgrown garden. They were able to do my job within a week of initial contact. Samantha and Davante are extremely hard workers who know what they're doing. I'm disabled and had a huge garden bed that I hadn't really been able to touch since 2022ish. They ripped out my nightmare and did the exact work I would've done if I still could. I hate not being to be able to do physical labor and they were so kind. They were very fair in what they charged us and the quality of their work was really worth it. I've hired lots of landscapers and have been left ho-hum or disappointed. This experience was the exact opposite.
Response from the owner · 5 months ago
Thank you so much Pam! 🌟
John Clark6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
