Carpet cleaning service · Columbus, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★151 Google reviews · 19 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$240typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Downey's Specialty Cleaning 5/5 based on 151 reviews, noting that the owner responds to all feedback. Customers frequently highlight punctuality, professional communication, and effective results for carpet, tile, and power washing services. Recurring themes include friendly staff, reasonable pricing, and thorough attention to detail, with some noting successful removal of old stains. One minor criticism involves the inability to completely remove specific biological stains, though the service was otherwise described as reliable.
Google rating: 5.0 out of 5 from 151 reviews (99% five-star).
Reviews on this page: 151 Google reviews (136 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Downey's Specialty CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Downey's Specialty Cleaning: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Downey's Specialty Cleaning: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Downey's Specialty Cleaning: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Downey's Specialty Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Downey's Specialty Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
–
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
5.0of 5
5 stars15099%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
99%praise
Praise25499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2034%
Reasonable3864%
Overpriced00%
Not sure12%
$240-7% vs typical rug cleaning
Middle half of what 46 customers paid ($175–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8332%
Staff & attitude6425%
Speed & response3815%
Would recommend3815%
Price & value187%
Honesty & trust114%
Communication42%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been using Downey Carpet Care for over ten years and they always do an excellent job!”
“We had a couple old stains and Paul and Amy were very professional and did a great job getting them cleaned.”
“Paul and Amy were on time and did an excellent job.”
“We will use them again and can't wait till they get duct cleaning services.”
“They are reasonably priced, friendly, professional, and they really really clean your carpets!”
“John is prompt, dependable, and is usually able to accommodate us even when an unexpected or emergency situation comes up.”
“John was great to work with, communication was easy, arrived on time and was very professional.”
People customers mention
Care23 reviews
John10 reviews
Granville9 reviews
Kevin5 reviews
Paul3 reviews
Amy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Downey's Specialty Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Judy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Paul & Amy power washed my front porch, deck & my whole house & the results were far better than I expected. Especially the deck that hadn’t been cleaned in maybe 15 years. My property needed a LOT of cleaning - and Paul & Amy delivered exactly that.
Paid $500+Great pricePower/pressure washing
Julie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We used Downey's for the first time to clean the lower-level family room, steps and our master bedroom carpets. We had a couple old stains and Paul and Amy were very professional and did a great job getting them cleaned. We will use them again and can't wait till they get duct cleaning services...
Paid $200–250Reasonable priceService not listed
Lisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Downey did a great job on my carpets. I would use them again. Very friendly and professional.
Lori5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
This carpet cleaning was for my dad. He had some spots of blood in the living room and hallway due to his little dog was ill and ended up passing away. Looking at those stains is always a reminder for my dad on what happened to his dog. The stains are still there after the cleaning. There is a slight improvement,…
Paid $150–200Not sureCarpet steam cleaning
MarciaLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had carpets cleaned and they turned out beautiful and their agents were a delight to have in house doing the job. Would highly recommend.
Jeff1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mr Downing and his service man did excellent work both great guys Millie also love the attention
Paul & Amy power washed my front porch, deck & my whole house & the results were far better than I expected. Especially the deck that hadn’t been cleaned in maybe 15 years. My property needed a LOT of cleaning - and Paul & Amy delivered exactly that.
Price assessment: Great price
Price: $500+
Services: Power/pressure washing
Response from the owner · 2 weeks ago
Thank you, Judy. We appreciate your patronage!
Laurand Lewandowski4 reviewsiTotal number of Google reviews Laurand has written across all businesses on Google Maps, not just this one.
I have been using Downey Carpet Care for over ten years and they always do an excellent job!!
Response from the owner · 2 years ago
Thank you so much for your loyalty over the past decade! We're thrilled to hear that you've consistently been pleased with our work. Your continued trust and satisfaction mean the world to us. Looking forward to serving you for many more years to come!
Julie Banik6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
We used Downey's for the first time to clean the lower-level family room, steps and our master bedroom carpets. We had a couple old stains and Paul and Amy were very professional and did a great job getting them cleaned. We will use them again and can't wait till they get duct cleaning services...
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Response from the owner · 4 weeks ago
Thanks, Julie. We appreciate your patronage and look forward to serving you in the future.
Brenda Franks5 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
The Downey folks have always been our go to for carpet cleaning. We recently had them do our father's house and this time included tile cleaning. We are all impressed with the job they did on the tile and the carpet. They were also understanding with some scheduling issues we had along the way. All around great customer service and great clean floors.
Price assessment: Great price
Response from the owner · 4 weeks ago
Thanks, Brenda. We have great customers!
Tammy Montgomery6 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Thank you so much for your great service. Paul and Amy were on time and did an excellent job. Our motorhome had a smoke smell that came with it from the previous owner. We had tried everything we could think of to get rid of it, to avail. Now it has a clean cinnamon/minty smell. The house carpets are also fresh and clean. I highly recommend this company!
Response from the owner · 4 weeks ago
Thank you, Tammy!
Aimee SandersLocal Guide · 19 reviewsiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
John and his staff at Downey’s Carpet Care are always extremely attentive and pay great attention to detail when it comes to cleaning. They have been taking care of our office for several years, and we have always been very pleased with their service.
John is prompt, dependable, and is usually able to accommodate us even when an unexpected or emergency situation comes up. He consistently goes above and beyond to make sure our office in Granville is taken care of and looking its best.
We truly appreciate the level of service and care John and his team provide and would highly recommend Downey’s Carpet Care!
Price assessment: Great price
Response from the owner · a month ago
Thanks for your wonderful review, Michelle.
Davie5 reviewsiTotal number of Google reviews Davie has written across all businesses on Google Maps, not just this one.
Downey's Carpet Care once again came through for me. Carpet and sofa were left impeccably clean. They were prompt, courteous and professional. I recommend Downey's 100%.
