Dr. Iliana Sweis - North Shore Center for Plastic Surgery
Plastic surgeon · Cicero, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%67+18.9Replies to reviews 8%49+4Momentum penalty55−4.5Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 20 cosmetic surgeonsiPosition by Experts Score among all companies we track in this category. · better than 5%
4.9★★★★★171 Google reviews · 5 photos
96%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Dr. Iliana Sweis - North Shore Center for Plastic Surgery at a glance
Google reviewers rate Dr. Iliana Sweis 4.9 out of 5 based on 171 reviews, with the owner responding to 16 percent of comments. Patients frequently cite punctuality, thorough communication, and a clean, welcoming office environment as key positives. Common services include Botox, fillers, and various surgical procedures, with many praising the doctor's conservative approach and post-operative follow-up care. One recurring criticism involves dissatisfaction with the consult fee and unexpected referrals to other providers.
Google rating: 4.9 out of 5 from 171 reviews (96% five-star).
Reviews on this page: 171 Google reviews (97 with written comments, 1 with photos).
Owner responses: the business replied to 16% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
This companyCosmetic Surgeons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dr. Iliana Sweis - North Shore Center for Plastic Surgery: 85/100 on this factor. Category median: 95.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dr. Iliana Sweis - North Shore Center for Plastic Surgery: 67/100 on this factor. Category median: 94.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dr. Iliana Sweis - North Shore Center for Plastic Surgery: 55/100 on this factor. Category median: 100.C
55
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dr. Iliana Sweis - North Shore Center for Plastic Surgery: 49/100 on this factor. Category median: 85.C
49
Bar = this company · dark tick = category median.
Star ratings
171 Google reviews we collected
4.9of 5
5 stars16496%
4 stars42%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
99%praise
Praise13399%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5641%
Honesty & trust2116%
Quality & results1914%
Would recommend1914%
Communication129%
Speed & response75%
Price & value11%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sweis truly stands out for her kindness, knowledge, and genuine care she shows for her patients.”
“Dr Sweis was extremely professional and very honest.”
“The procedures for protecting against Covid 19 are exceptionally thorough .”
“I’m grateful for such a positive experience and highly recommend Dr.”
“Sweis late on a Friday on her cell phone, explaining what happened and she still helped me even though the procedure wasn’t done with her care.”
“Their professional, kind, on time, listen to all your concerns and questions, and do not make you feel rushed at all.”
“The cost is compariable but a refreshed, younger look is achieved annually.”
People customers mention
Botox7 reviews
Sweiss6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCarrie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had such a wonderful experience with Dr. Sweis and the entire office. Dr. Sweis truly stands out for her kindness, knowledge, and genuine care she shows for her patients.
She took the time to listen and educate me without making me feel rushed. I’m grateful for such a positive experience and highly recommend Dr. Sweis and her team.
AAnnLocal Guide · 204 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Dr Sweis was extremely professional and very honest. She did not try to upset me, or convince me that I needed any work. In fact, after my consultation and some thought, I have decided not to have any work done.
SsheilaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Dr Sweis and her team are amazing! Their professional, kind, on time, listen to all your concerns and questions, and do not make you feel rushed at all. If you are looking for somewhere to go to enhance your life, do not look any further!
Ssandra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Dr Sweis was amazing and so was the entire office. I would recommend Dr Sweis to anyone who wants excellent advice.
Ppamela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I highly recommend Dr. Sweis! She was very thorough during our consultation. I am extremely happy with the results!
JjoannLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fabulous staff. All very friendly and welcoming. Dr. Swedish seems carrying and concerned. Took ger time with me. Called me back with further information. Highly recommend
I had such a wonderful experience with Dr. Sweis and the entire office. Dr. Sweis truly stands out for her kindness, knowledge, and genuine care she shows for her patients.
She took the time to listen and educate me without making me feel rushed. I’m grateful for such a positive experience and highly recommend Dr. Sweis and her team.
M
Meghan Keate5 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
I went to this doctor hoping for a consult. I paid $125-150 for this consult just to be told that she would like to refer me to another individual for something I hadn’t even asked for…okay whatever I am pretty go with the flow. The only requirement I really had was saying that I would like all my procedures done at once, she then told me that they could probably collab together to make that happen. I go to the referral appointment of this other surgeon Ranzer, where I then had to wait an hour after my scheduled wait time, to then be told that no, he would not do all the procedures at one time and no, he couldn’t even do the thing she had sent me to him for and there was absolutely no mention of working with Sweis. So not only was this a HUGE waste of my time but I just got a bill for this referral appointment for $300 from UIC. This is the most insane experience I ever had, to be charged to see Sweis and then be charged $300 for this waste of a UIC plastic surgeon appointment who wasn’t even willing to do the one thing I had made clear I wanted. I am beyond frustrated with this whole experience. I wasted time and a ton of money for this. I would NOT recommend Sweis for a consult nor her horrible referral Ranzer..
A
Ann RLocal Guide · 204 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Dr Sweis was extremely professional and very honest. She did not try to upset me, or convince me that I needed any work. In fact, after my consultation and some thought, I have decided not to have any work done.
S
sheila LambLocal Guide · 28 reviewsiTotal number of Google reviews sheila has written across all businesses on Google Maps, not just this one.
Dr Sweis and her team are amazing! Their professional, kind, on time, listen to all your concerns and questions, and do not make you feel rushed at all. If you are looking for somewhere to go to enhance your life, do not look any further!
S
sandra misjak5 reviewsiTotal number of Google reviews sandra has written across all businesses on Google Maps, not just this one.
Fabulous staff. All very friendly and welcoming. Dr. Swedish seems carrying and concerned. Took ger time with me. Called me back with further information. Highly recommend
Response from the owner · a year ago
Hi, Joann. We appreciate the kind words and are glad we could provide you with a positive experience!
A
Abby Jacob3 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Dr. Sweis is a fabulous doctor and truly cares for her patients. I’ve been seeing her for years. When I moved out of town I had a procedure done somewhere else out of convenience (mistake) and experienced complications. I was able to contact Dr. Sweis late on a Friday on her cell phone, explaining what happened and she still helped me even though the procedure wasn’t done with her care. She continued to check in with me regularly to follow up and ensure I would recover. That is truly going above and beyond and I am so thankful!
Response from the owner · a year ago
Hi, Abby. Thank you so much for leaving us a stellar review!
R
Rebecca Sheldon5 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Been taking care of me for years. Always happy with Dr’s recommendations and results.
She’s a gift and a serious professional!
Grateful she’s in my life.
E
Eve Niimi11 reviewsiTotal number of Google reviews Eve has written across all businesses on Google Maps, not just this one.
Dr. Sweis was graciously welcoming during my initial visit for a consult. She gave concise advice on various approaches to my issues and I will be calling soon for an appointment to proceed with filler and possibly further procedures. Her staff is professional and most affable. The offices are clean and well appointed, reception lobby elegant. It was a most pleasant experience.
Response from the owner · 2 years ago
Hi, Eve. Thanks for taking the time to share your positive experience. We truly appreciate it!
