Google reviewers rate Drain Services Inc. 4.6 out of 5 based on 34 reviews, highlighting professional sewer line repairs, drain tile installations, and emergency response. Customers frequently praise the company's punctuality, transparent communication, and reasonable pricing for complex issues like backups and root intrusion. However, two low-star reviews criticize the business for overcharging and failing to complete follow-up repairs on a leaking concrete patch.
Google rating: 4.6 out of 5 from 34 reviews (85% five-star).
Reviews on this page: 34 Google reviews (31 with written comments, 2 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: September 9, 2025.
Service: Septic Tank Service serving West Fargo, North Dakota.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
34 reviews on Google
5★29
4★2
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend them if you have any sewer issues”
“Kevin and crew were very professional and knowledgeable.”
“Did an amazing job on replacing my whole sewer system.”
“Kevin communicated very well and answered all our questions in a timely manner.”
“What stood out most was the transparency — The owner explained every step of the process clearly and gave an honest estimate with no surprises.”
“His Rates were reasonable, he was upfront and easy to work with.”
“When I have someone coming into my home, I want someone I can trust.”
People customers mention
Kevin9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Cheryl Gottenborg5 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Kevin and crew were very professional and knowledgeable. They worked hard to make sure everything worked properly. Kevin communicated very well and answered all our questions in a timely manner. It was a pleasure working with them and we are very satisfied with the work done. We highly recommend!
Price assessment: Great price
Services: Shower installation, Water tank installation, Sewer repair, Plumbing services, Service not listed
Sarah Doktori4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Kevin did excellent, diligent work on our project. We highly recommend him!
Response from the owner · a year ago
Hi Sarah! Thank you for choosing Drain Services Inc as your sewer reline contractor in the Minneapolis/ St. Paul area!
Patricia BrosowskeLocal Guide · 27 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Drain Services was hands down 10 stars!!!!⭐ We had sewer backup,twice in our basement within 30 days.The city claimed the first one was not their fault.But called it a "strange situation". Ours and a neighbor had to redo the entire finished basements.Thirty days later,it flooded again.Thank goodness it didn't reach the new sheet rock.Kevin came out (on another Sunday).Went through our pipe to the city,it was clear.Camera was still under water at cities main.Kevin went outside pulled 7 man hole covers and all of them were full of waste.City was called and the vacuum truck came out.City took full responsibility for the 2nd one.Said it was a piece of PVC pipe that caused the blockage.The city has since paid for our damages.If it wasn't for Drain Service we would have not known this. Kevin's business is awesome!!!!
Response from the owner · a year ago
Hi Deb! "WOW!" is all we can say about what we uncovered as the culprit to your sewer backing up -- We pride ourselves on being proficient within private AND public sewer systems so municipalities can be held accountable to their taxpayers. Thank you for placing your trust in DSI!
Janel Roggenbuck1 reviewiTotal number of Google reviews Janel has written across all businesses on Google Maps, not just this one.
Drain Services, Inc....Kevin helped us with water sewage backup that happened at our house in Moorhead, MN. He gave us peace of mind by installing a water sewage safety valve. Not only is he professional and knowledgeable, his willingness to come over after hours to problem solve a second water sewage backup problem was beyond customer service. His discovery of 7 man hole covers full of sewage, saved our basement from further damage. Thank you Kevin for all your assistance. You are greatly appreciated!
Response from the owner · a year ago
Hey Janel! Thank you for your patience while we investigated the source of the sewer backup -- Identifying the culprit and holding the city accountable was our pleasure.
Legacy Keys4 reviewsiTotal number of Google reviews Legacy has written across all businesses on Google Maps, not just this one.
I had an outstanding experience with Drain Services Inc. From the initial outreach to the assessment of my sewer issues, they are professional, responsive, and incredibly knowledgeable. They diagnosed and resolved sewer line issues quickly and efficiently, saving me time, money, and a massive headache.
What stood out most was the transparency — The owner explained every step of the process clearly and gave an honest estimate with no surprises.
If you’re looking for a reliable and trustworthy company for residential sewer or drain issues, this is the company to go with. I wouldn’t hesitate to use them again or recommend them!
Response from the owner · a year ago
Mr. Keys -- Thank you for taking the time to let everyone know about your positive experience with Drain Services, INC. It was our pleasure educating you on the state of your sewer pipes and providing recommendations on a smooth flowing system.
J Cloos14 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great to work with! Has all of the newest technology to take care of any issue you may encounter. Kevin and the crew do great work!
Response from the owner · a year ago
Thank you for taking the time to leave this review! Our favorite part of this business is staying on top of the newest Trenchless technology available.
See you on the next one !
Renee Halland14 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Drain Services were very professional and very nice. They went above and beyond. I would recommend them to anyone who needs drain work done.
Response from the owner · Edited a year ago
Thank you Renee! It was our pleasure installing your no-dig, whole house sewer pipe liner. Cured In Place Pipe (CIPP) prevented any jackhammering or excavation.
Lukas Flood3 reviewsiTotal number of Google reviews Lukas has written across all businesses on Google Maps, not just this one.
I'll start by saying, Drain Services Inc. is exceptional! A few months ago I had a sewer backup at a multi-family property I own. This was the third or fourth time calling for emergency services on this sewer. When the auger finally cleared the line, the tech told me I had a tree root issue outside the building and an issue with my cast iron pipe inside the building. I knew I was looking at a big repair project. As an investor I always try to make educated decisions, so I began to research.
I knew a little bit about sewer re-lining, so I decided to explore this avenue. What I didn't know at that time is there are more than a few ways to do it. I found some companies to be well versed in the techniques they used, but they didn't know much about the other options out there. It wasn't easy to figure out which method was the best for my situation.
When I found Drain Services I knew these guys were ahead of the game. Kevin was beyond knowledgeable about these technologies. He answered every question I had and then some. He taught me about the robots and tools they use, and about the chemistry of the compounds they use, but what really struck me was how much time he spent educating me. It was clear Kevin wanted me to feel like I was making an informed decision before moving forward.
Every solution I considered before I talked to Drain Services involved some kind of digging and shutting down the sewer line for some period of time. This meant displacing my tenants temporarily which would cost me even more money. I'm so glad I kept looking and found Drain Services!
The solution Kevin presented was truly unbelievable to me at the time. It turned out that most of my sewer was in good shape. I just had two problem spots. Kevin installed two "point repairs". Think of these like a stent for an artery. After cleaning the pipe wall, a patch is inflated at the damaged spot. UV light is then used to "cook off" the chemicals in the patch. Once cured, the patch is open and the sewer is working again. Each patch took about an hour to do. There was absolutely no digging, and my tenants never had to go anywhere!
It is RARE to find the best possible solution to a problem that is also the fastest and most cost-effective solution. That's what Drain Services was able to do for me! Kevin and his team have my strongest possible endorsement!
Response from the owner · Edited a year ago
Thank you Luke! Keeping tenants happy and in place during critical infrastructure repairs is our specialty! Cured In Place Pipe saved the day with zero down time and same-day sewer relining service.
Rachel JonesLocal Guide · 12 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
DSI traveled to the Twin Cities to reline our old, cracking, root infested sewer line. Kevin and his team were very professional, cared about keeping our home clean while bringing in and using equipment, and seamlessly installed 75 feet of resin liner for us. Now we have peace of mind for the next 50 years!
Response from the owner · a year ago
Thank you Rachel! Your completely finished basement was easy to keep clean! This was a great project for our trenchless, cure in place pipe (CIPP) technology.
