Google reviewers rate DrainMaster 4.9 out of 5 based on 833 reviews, noting the owner responds to 99 percent of comments. Customers frequently praise punctual arrival, clear communication, fair pricing, and professional workmanship for services like drain cleaning, leak repair, and disposal replacement. Recurring themes include same-day scheduling and thorough explanations of issues. Low-star reviews cite instances where technicians arrived unprepared with necessary tools, failed to resolve problems, or caused additional damage, though the company generally addresses service errors.
Google rating: 4.9 out of 5 from 833 reviews (93% five-star).
Reviews on this page: 833 Google reviews (635 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 4, 2026.
Service: Plumber serving Columbus, Ohio.
Data from Google, last updated November 9, 2026.
Star ratings
833 Google reviews we collected
4.9of 5
5 stars77393%
4 stars344%
3 stars61%
2 stars30%
1 star172%
Praise vs complaints
Phrases our text analysis found in 635 written reviews
97%praise
Praise1,31097%
Complaints373%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response33825%
Staff & attitude30923%
Quality & results22116%
Would recommend16512%
Price & value15512%
Communication1017%
Honesty & trust584%
What customers talk about
We read 635 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…on a very reasonable price, and got the item clogging the toilet out quickly and efficiently.…”
“Charlie never got back to me about my concerns, so I am looking elsewhere for help.”
“…em , and were out the door L the work was of high quality, they were friendly and polite and they left the place clean .…”
“…the office for them to adjust the quote, and the woman he spoke with yelled out her belligerent response so loudly that I heard her, and I told her so…”
“The plumber was professional and did good work, and came back the next day to fix an issue that happened during the original service at no extra charge.”
“Terrible experience.”
“I highly recommend DrainMaster for any of your plumbing needs.”
“Will never use this company or recommend them to anyone.”
“…eone out despite their busy schedule, gave an honest quote on a very reasonable price, and got the item clogging the toilet out quickly and efficientl…”
“No price gouging or upselling, just honest solutions.”
“He quickly diagnosed the problem with my backed up downspouts and explaining cleaned the problem to me and telling me the cost, cleared the drains.”
“…ious enough to send someone out despite their busy schedule, gave an honest quote on a very reasonable price, and got the item clogging the toilet out…”
“not reliable.”
People customers mention
Cody20 reviews
Tina17 reviews
Masters14 reviews
John14 reviews
Charlie12 reviews
Devin11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They arrived as scheduled, called ahead , came in and took care of the problem , and were out the door L the work was of high quality, they were friendly and polite and they left the place clean .
Response from the owner · 4 days ago
John, thank you for the kind review and for taking the time to share your experience. We’re glad our team arrived as scheduled, called ahead, and took care of the problem efficiently while keeping everything clean and professional. We appreciate your support and hope to help you again whenever you need us.
J
JRL Studios7 reviewsiTotal number of Google reviews JRL has written across all businesses on Google Maps, not just this one.
Fantastic service and amazing prices! They were gracious enough to send someone out despite their busy schedule, gave an honest quote on a very reasonable price, and got the item clogging the toilet out quickly and efficiently. Definitely will be calling them again if we have any issues.
Services: Plumbing services
Response from the owner · 5 days ago
Thank you, JRL Studios, for the kind words and for taking the time to share your experience. We’re glad we could get someone out despite the busy schedule, provide an honest quote, and clear the clog quickly and efficiently. We truly appreciate your support and look forward to helping again whenever you need us.
P
Pat Shanahan11 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Had a water line leak - Charlie quoted me with pictures I sent and had a crew at the house first thing the next morning. The crew was awesome - and quickly repaired the leak with minimal damage to the yard.
Price assessment: Great price
Price: $2,000+
Services: Sewer repair
Response from the owner · a week ago
Thank you, Pat, for the kind review and for sharing your experience. We’re glad Charlie was able to get you a quote quickly and that our crew repaired the water line leak promptly with minimal damage to your yard. We appreciate your trust in DrainMaster and hope to help again whenever you need us.
S
SONYA BROWNLocal Guide · 100 reviewsiTotal number of Google reviews SONYA has written across all businesses on Google Maps, not just this one.
Ridge and his crew were phenomenal. They were all very professional, good manners, conversational in answering my questions concerning different phases of the project of changing my galvanized waterline. I highly recommend DrainMaster for any of your plumbing needs. Thank you for a job well done!
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you, Sonya, for the wonderful review and for recommending DrainMaster. We’re glad Ridge and the crew were professional, courteous, and able to answer your questions throughout the galvanized waterline project. We truly appreciate your trust and look forward to helping you again whenever you need us.
R
Rell Rell2 reviewsiTotal number of Google reviews Rell has written across all businesses on Google Maps, not just this one.
They came out & fixed everything I needed done. Work was awesome.
Response from the owner · a week ago
Thank you, Rell Rell, for the great review and for trusting DrainMaster to get everything fixed for you. We’re glad to hear the work was awesome and that we could take care of what you needed. We appreciate your support and hope to help again anytime you need us.
T
Tori Bianco7 reviewsiTotal number of Google reviews Tori has written across all businesses on Google Maps, not just this one.
Service was super easy to schedule and completed quickly with updates. Definitely recommended!
Services: Sewer repair
Response from the owner · a week ago
Tori, thank you for the wonderful review and for recommending us. We’re glad scheduling was easy and that our team kept you updated throughout the job while getting it done quickly. We appreciate your support and hope to help again whenever you need us.
D
Dan Meeks7 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
John from DrainMaster arrived on time and was very pleasant. He quickly diagnosed the problem with my backed up downspouts and explaining cleaned the problem to me and telling me the cost, cleared the drains. I would use DrainMaster again.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · 2 weeks ago
Thank you, Dan, for the great review and for recognizing John’s prompt, pleasant service. We’re glad he was able to quickly diagnose the backed-up downspouts, explain the issue and cost clearly, and get your drains cleared. We appreciate your support and look forward to helping again whenever you need us.
K
Kevin HahLocal Guide · 12 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Clogged kitchen sink.
Same day (weekday) quick service with the reasonable price of $225.
Price: $200–400
Response from the owner · a month ago
Kevin, thank you for the great review and for choosing DrainMaster for your clogged kitchen sink. We’re glad we could provide same-day weekday service and a fair price that met your expectations. We appreciate your support and hope you’ll call us again whenever you need us.
A
Ashley1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
DrainMaster replaced my garbage disposal at my home in the Hilltop/Holly Hill area of Columbus. Pat was our technician and did a great job. He was professional, respectful of our home, and even wore booties while working inside. The price was explained clearly, and I felt like $585 was a great price for the replacement and service. Everything was completed professionally and cleaned up when he was finished. I would definitely recommend DrainMaster for plumbing work in the Columbus area.
Price assessment: Great price
Price: $400–600
Services: Garbage disposal installation
S
Steven Lofland6 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
The plumber was professional and did good work, and came back the next day to fix an issue that happened during the original service at no extra charge.
Price assessment: Reasonable price
Price: $2,000+
Services: Repair water fixtures, Plumbing fixture installation, Sewer repair
Response from the owner · a month ago
Steven, thank you for the kind words and for recognizing our plumber’s professionalism and workmanship. We’re glad we could come back the next day and take care of the issue at no extra charge, and we appreciate the opportunity to make sure everything was right. We look forward to helping you again whenever you need us.
