Google reviewers rate Drayer Physical Therapy Institute 4.9 out of 5 based on 53 reviews, with the owner responding to all feedback. Customers frequently praise the staff's friendliness, punctuality, and ability to explain exercises clearly while accommodating individual schedules. They highlight successful outcomes for various conditions, noting that therapists adjust treatments to match patient comfort levels. The primary criticism involves a lack of prior notification regarding insurance coverage, which resulted in unexpected billing issues for some patients.
Google rating: 4.9 out of 5 from 53 reviews (96% five-star).
Reviews on this page: 53 Google reviews (46 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
ML
Mark Lasure5 reviews
★★★★★
I got an appointment very quickly! Very cordial greeting and was very helpful with my onboarding. My therapist was very friendly, listened to my questions and concerns and explained course of action. I have set up future appointments and I’m looking forward my treatments! Great place for therapy!
Response from the owner · 4 weeks ago
Hi Mark! We appreciate you sharing your experience with us. Your 5-star rating means the world, and we're grateful to have earned your trust.
My therapist Ray was knowledgeable, skillful and professional. He helped my range of motion and pain of my shoulder joint immensely. The office had a friendly and comfortable atmosphere.
Response from the owner · 4 weeks ago
Hi Debbie! We're so thankful for your 5-star review and spotlighting our dedicated team—glad we could make a difference for you.
Drayer Physical Therapy is such a great place. Kim was my PT & she was awesome. Both she & the receptionist Tameia were also extremely friendly & personable. Happy to report I successfully completed my prescribed 6 weeks!
Response from the owner · a month ago
Christie, we're honored by your recommendation and 5-star rating! Building trust through exceptional care is our measure of success—thank you for recognizing that.
I have gone to Drayer twice now for both knees. I like the personal attention that I receive from their therapist. Maria was amazing at communicating which muscles should be activated with the exercise so I got the most out of the exercise (also made my brain work). I will be back if I need P.T. again.
Response from the owner · 3 months ago
We truly appreciate your 5-star review and support, Nichole! It's our mission to inspire and heal, and we're thrilled to have made a difference for you.
Drayer PT was awesome! The staff were very kind and they showed that they cared. They were very good about working me in the same week when I had to cancel. Overall I had a wonderful experience!
Response from the owner · 7 months ago
Your 5-star review truly brightens our day—thank you, Kc! We're dedicated to being your provider of choice through remarkable experiences and effective care.
Maria and Steve both did a great job. They evaluated exercises every sessions to make sure they were not too difficult or too easy. They also did hands-on adjustments to help with plantar fasciitis.
Response from the owner · 7 months ago
Thank you, Lauren, for the 5-star review! Helping people get back to living pain-free is our top goal. We're so happy to be part of your journey.
My therapy experience was very enjoyable; the whole team made me feel welcomed and comfortable while working to get me back to normal, explaining the techniques and answering any questions. They attended to every need in a customized, professional, and most friendly way. 10 outta 10!!
Response from the owner · a year ago
GAIL, we're so grateful for your 5-star review! Helping others achieve their goals and get back to living without pain is exactly why we do what we do—thank you for trusting us.
Drayer was professional and I instantly saw improvements. They were flexible with my schedule and with how my body felt during each session. I saw great results with following the exercises and routine they suggested. Thank you!!
Response from the owner · a year ago
Thanks for the amazing 5-star review, Katie! Getting people back to a pain-free life is what drives us every day.
