Dream Vacations - Round Rock Cruise & Travel Agency
Travel agency · Cedar Park, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 34 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★265 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Dream Vacations - Round Rock Cruise & Travel Agency at a glance
Customers frequently praise the agency for detailed itinerary planning, covering flights, hotels, and excursions across various destinations. Reviewers highlight responsive communication, the use of a user-friendly tracking app, and assistance with budgeting and special accommodations. While most feedback is positive, a small number of one-star reviews describe difficulties securing refunds or rebooking options during pandemic-related travel disruptions.
Google rating: 5.0 out of 5 from 265 reviews (98% five-star).
Reviews on this page: 265 Google reviews (253 with written comments, 46 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: September 9, 2026.
Service: Travel Agency serving Cedar Park, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dream Vacations - Round Rock Cruise & Travel Agency: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dream Vacations - Round Rock Cruise & Travel Agency: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dream Vacations - Round Rock Cruise & Travel Agency: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dream Vacations - Round Rock Cruise & Travel Agency: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dream Vacations - Round Rock Cruise & Travel Agency: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dream Vacations - Round Rock Cruise & Travel Agency: 58/100 on this factor. Category median: 38.C
58
Bar = this company · dark tick = category median.
Star ratings
265 Google reviews we collected
5.0of 5
5 stars26198%
4 stars10%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
99%praise
Praise34699%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend8524%
Staff & attitude8123%
Quality & results6117%
Speed & response5415%
Communication3610%
Price & value267%
Honesty & trust82%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend using Tiel for any vacation planning needs!”
“I would not recommend this agent at all.”
“The app was very user friendly to work with and help us keep on track.”
“We planned a trip to NYC with Tiel, and were blown away by the attention to detail.”
“Every detail was handled with care, and communication was always quick and friendly.”
“Tiel even checked in on us when one of our return flights got delayed due to weather.”
“Everything was well organized and communicated very thoroughly!”
“This was my first time utilizing an agency to plan a trip and it was definitely worth it!”
“She was organized, responsive, and genuinely cared about every detail—big and small.”
People customers mention
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Jamaica12 reviews
Bahamas11 reviews
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Cancun8 reviews
Rica6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We planned a trip to NYC with Tiel, and were blown away by the attention to detail. Everything was planned from hotel, flights, excursions, meals, transportation, etc, we didn't have to think of a thing. The app was very user friendly to work with and help us keep on track. Highly recommend using Tiel for any vacation planning needs!
KimLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
"I couldn't have asked for a better experience planning our trip through Dream Vacations! Our agent, Tiel McKee, was attentive, knowledgeable, and made the entire process stress free from start to finish. She took the time to understand exactly what we were looking for and found options that fit perfectly. Every…
Rob9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We joined Tiel and several others on a "Pickleball in Paradise" trip she organized at the St. Lucia La Toc resort (Sandals). From my first interaction to the last moment of our trip, Tiel was completely wonderful. Her attention to detail, organization, and level of caring while at the resort went above and beyond…
Grace6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tiel did such an amazing job with our trip to Europe! Everything was well organized and communicated very thoroughly!
Thank you !
MelanieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tiel was thorough and expeditious from the get go! She wasted no time creating a complete itinerary for my husband and I with details galore! I won't even have to lift a finger! Took away all the stress of planning! From hotel stays to flights, day excursions and great restaurants. And, there's an "app" to reference…
Brandy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Michelle has been great at coordinating my travel adventures! I've used her services for several trips now and it has always been a great experience.
We planned a trip to NYC with Tiel, and were blown away by the attention to detail. Everything was planned from hotel, flights, excursions, meals, transportation, etc, we didn't have to think of a thing. The app was very user friendly to work with and help us keep on track. Highly recommend using Tiel for any vacation planning needs!
Response from the owner · a month ago
Thanks Jen! I’m so glad you had a great time. I look forward to helping you again soon!
Kim ThomasLocal Guide · 17 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
"I couldn't have asked for a better experience planning our trip through Dream Vacations! Our agent, Tiel McKee, was attentive, knowledgeable, and made the entire process stress free from start to finish. She took the time to understand exactly what we were looking for and found options that fit perfectly. Every detail was handled with care, and communication was always quick and friendly. I highly recommend Tiel and Dream Vacations to anyone planning their next getaway!"
Response from the owner · 3 months ago
Thank you Kim! It was my pleasure helping to plan an unforgettable getaway. I look forward to assisting again in the future.
Rob Armstrong9 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
We joined Tiel and several others on a "Pickleball in Paradise" trip she organized at the St. Lucia La Toc resort (Sandals). From my first interaction to the last moment of our trip, Tiel was completely wonderful. Her attention to detail, organization, and level of caring while at the resort went above and beyond any expectations.
She was always readily available to take care of any of my (many) questions and at all times I felt like she was completely focused on my wife and I having the time of our lives.
Would definitely use her again for future trips
Response from the owner · 3 months ago
Thank you Rob! I enjoyed playing pickleball with you guys. So glad you enjoyed the trip!
Grace Shipp6 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Tiel was thorough and expeditious from the get go! She wasted no time creating a complete itinerary for my husband and I with details galore! I won't even have to lift a finger! Took away all the stress of planning! From hotel stays to flights, day excursions and great restaurants. And, there's an "app" to reference each day of your trip with details! She was amazing! Without hesitation, I would definitely recommend Tiel to book and plan your next vacation wherever you go!
Response from the owner · 3 months ago
Thanks Melanie! I enjoyed planning your vacation.
Brandy Yamamoto5 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Michelle has been great at coordinating my travel adventures! I've used her services for several trips now and it has always been a great experience.
Response from the owner · 3 months ago
Brandy, it has been such a pleasure to assist you with all your traveling adventures these past few years. Thank you so much for being a fantastic repeat client of mine. I look forward to helping you soon. - Michelle
Walter Dube1 reviewiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Dream vacation put together a great week for my wife and I in Durango Colorado with great suggestions were to stop for sightseeing and eating on the way.
We had a blast on the train ride to Silverton and back was great sinerary and the mesa verdy national park was full of history and amazing views
Dream vacation took great concern in my current health issues and made great accommodations were we could enjoy our vacation to the hilt
Response from the owner · 3 months ago
Thanks Walter! I’m so glad you enjoyed your trip to the fullest.
Amy Clynes1 reviewiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Michelle worked meticulously to get me exactly what I need for a two week trip to Germany including car, airfare, and hotel. She double checked everything with me, was patient, informative, and always so kind. Her services took away every ounce of stress in booking and travel plans - it could not have been any smoother from start to finish. Can’t recommend enough and will book again as soon as my bank account agrees with me. 🩷
Response from the owner · 3 months ago
Thank you so much, Amy. You were wonderful to work with and it was such a pleasure making your dream vacation to Germany come true. I'm so happy you had a great time and it was stress free. I look forward to helping you again.
Linda Stiefler10 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Tiel walked us through the steps navigating the selections we had and steered us toward a cruise which took into account our demographics, and my husband’s physical capabilities. Each step along the way Tiel offered options for us to maximize our experience.
We had excursions booked that enabled us to get the most out of the AK cruising experience. The Solstice (Celebrity) was the right size ship for us and we made friends with our excursion buddies. My husband now has a new photo penpal and on the last sea day they spent several hours and 3 cups of great coffee sharing photographs, many of which were shot standing next to each other.
We are looking forward to Tiel helping us plan a trip to the interior of AK in the future, flying into Anchorage and traversing comfortably into the Alaskan backcountry.
Tiel paid attention to the details so that we didn’t have to.
Response from the owner · 3 months ago
Thank you for the great review Linda! So glad you both had a wonderful time. I look forward to helping you plan your next adventure!
David Hooper2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Working with Tiel has been great. Her experience shows and I know when we book our cruise with her, we will be taken care of. Tiel makes it easy and the company does a great job keeping you on track. Can't go wrong.
Update...We have been working with Tiel for 3 years now and it has always been a pleasure. Do yourself a favor and let Tiel make the best vacation you can treat yourself to. And the excursions they have is wonderful and way less crowded than the actual cruise excursions. Won't be disappointed.
Response from the owner · 3 years ago
Thank you so much for leaving a review and sharing your experience!
