DIANA Martinez1 reviewTotal number of Google reviews DIANA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMe encanto todo el proceso doña Verónica es de muy excelente ayuda
dreams fashion clothing llc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%66+18.6Replies to reviews 8%24+2Experts Score= 59Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 17 clothing alterationsPosition by Experts Score among all companies we track in this category. · better than 13%
4.5 ★★★★★ 37 Google reviews · 21 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Jul 2026latest review
dreams fashion clothing llc at a glance
Google reviewers rate Dreams Fashion Clothing LLC 4.5 out of 5 based on 37 reviews. Customers frequently praise the store's helpful staff, wide selection of formal dresses, and ability to deliver orders quickly, often ahead of schedule. Positive feedback also highlights affordable pricing, customization options, and efficient alteration services. A recurring criticism in low-star reviews involves dissatisfaction with the no-return policy, which customers noted was not clearly communicated during the purchase process.
- Google rating: 4.5 out of 5 from 37 reviews (86% five-star).
- Reviews on this page: 37 Google reviews (34 with written comments, 3 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: July 15, 2026.
- Service: Clothing Alteration serving Pasco, Washington.
Data from Google, last updated November 3, 2026.
Score profile vs other clothing alterations
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.dreams fashion clothing llc: 60/100 on this factor. Category median: 83.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.dreams fashion clothing llc: 66/100 on this factor. Category median: 75.B
66
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.dreams fashion clothing llc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.dreams fashion clothing llc: 24/100 on this factor. Category median: 29.D
24
Bar = this company · dark tick = category median.
Star ratings
37 Google reviews we collected
- 5 stars3286%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star514%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
- Praise4887%
- Complaints713%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2036%
- Would recommend1120%
- Quality & results916%
- Speed & response611%
- Price & value47%
- Communication35%
- Honesty & trust24%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Veronica was welcoming, helpful, and very easy to work with.”
“The lady is very arrogant; if she sees you're not going to buy anything, she won't even greet you.”
“It was great I liked the store the owner was really nice and helpful and my quince dress came quick and nice I would definitely recommend”
“Never again.”
“Excellent service and my entire order was completed very professionally.”
“I went with my family this past weekend, and the lady's attitude was terrible.”
“We also were able to get all of my husband’s suit items on the same day.”
“The dress was identical to my nieces, she works fast and for a great price!”
“Veronica is so helpful and answered all my questions.”
“Her work is exceptional and very transparent.”
People customers mention
- Veronica 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Best service in all Tri-cities .Not only was Doña Veronica able to get us the best deal, my daughter’s dress arrived way before anticipated. Muchisimas gracias Doña Veronica ! Will be recommending dreams fashion to everyone we know! Can’t wait for our daughters quinceñera !
Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Veronica was welcoming, helpful, and very easy to work with. She communicates clearly, stays on schedule, and is flexible with adjustments and pickups. We ordered a year in advance, and everything was delivered early before my daughter’s quinceañera. The quality of the dress and accents was excellent. Her work is…
Adrian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Muy buen servicio y todo mi pedido completo muy profesional gracias por su buen servicio
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Thank you for my daughter's Dress an everything it was to perfection we love it
AlessandraLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My daughter has shopped this shop for many years from father/daughter balls to prom. The staff is always helpful and has a great selection of dresses. I was so impressed they were able to get huge alterations done in 24hour turn around. The dress fit perfectly and my daughter felt confident. Thank you for a great experience.
StephanieLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was seeking a unique wedding dress and found what I was looking for here. Wonderful lady to work with. She did the measurements and the dress fit perfectly. I even added customization and when it arrived it was absolutely exactly what I asked for. Highly recommend!!!!
Photos
Customer reviews
4.5 ★★★★★ 37 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Ana karen Bernal3 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest service in all Tri-cities .Not only was Doña Veronica able to get us the best deal, my daughter’s dress arrived way before anticipated. Muchisimas gracias Doña Veronica ! Will be recommending dreams fashion to everyone we know! Can’t wait for our daughters quinceñera !
Veronica3 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVeronica was welcoming, helpful, and very easy to work with. She communicates clearly, stays on schedule, and is flexible with adjustments and pickups. We ordered a year in advance, and everything was delivered early before my daughter’s quinceañera. The quality of the dress and accents was excellent. Her work is exceptional and very transparent. Highly reliable and punctual! Veronica fue muy amable, servicial y fácil de trabajar. Se comunica claramente, es puntual y flexible con ajustes y entregas. Hicimos nuestro pedido con un año de anticipación y todo fue entregado antes de la quinceañera de mi hija. La calidad del vestido y los detalles fue excelente. Su trabajo es excepcional y muy transparente. ¡Muy confiable y puntual!
Adrian Mota2 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio y todo mi pedido completo muy profesional gracias por su buen servicio
Maria Fernandez2 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for my daughter's Dress an everything it was to perfection we love it
Alessandra Jorge-DearingLocal Guide · 32 reviewsTotal number of Google reviews Alessandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy daughter has shopped this shop for many years from father/daughter balls to prom. The staff is always helpful and has a great selection of dresses. I was so impressed they were able to get huge alterations done in 24hour turn around. The dress fit perfectly and my daughter felt confident. Thank you for a great experience.
Yesenia Garcia2 reviewsTotal number of Google reviews Yesenia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place to find prom dresses, tuxedos!!!
Stephanie RuizLocal Guide · 42 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was seeking a unique wedding dress and found what I was looking for here. Wonderful lady to work with. She did the measurements and the dress fit perfectly. I even added customization and when it arrived it was absolutely exactly what I asked for. Highly recommend!!!!
Nadeline1 reviewTotal number of Google reviews Nadeline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything came out so cutee just how I wanted it perfect color and such good material I really recommend getting your stuff from here💝
Aelin Mendoza1 reviewTotal number of Google reviews Aelin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMUY AMABLE!! Todo me gusto, 100%. Recomendo!!
Business details
- Address: 122 N 4th Ave, Pasco, WA 99301
- Phone: (509) 205-8398
- Service area: Pasco, WA