Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Drive Shack 4.8 out of 5 based on 7734 reviews, with the owner responding to 90% of them. Customers frequently praise the friendly service, food, and family-friendly atmosphere, noting that staff are attentive and helpful with game recommendations. Common criticisms include technical issues like frozen screens, broken equipment, and worn mats, alongside complaints about billing practices that automatically add a tip to the bay fee and instances of perceived rudeness from staff.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
7,734 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was incredibly patient, kind, attentive, and prompt with his service throughout our entire visit.”
“…the other times have been good, but the server we had today was very rude and seemed so annoyed to do her job.…”
“Top notch service by sam will be back not because of drive shack cuz your Mats are cooked.”
“Mike the manager was EXTREMELY rude to our party after we already had terrible service.”
“I highly recommend asking for him when you come in.”
“Plan on never going back and will continue to go to big shots where i can use my personal driver.”
“Faith at check-in was super friendly and welcoming and got us taken care of right away.”
“Waitress disappeared and waited an hour for her to never show up.”
“Made our night and definitely made coming out worth it!”
“Not worth it now and you’re better off hitting balls (that aren’t beat up) at your local range.”
“Sam offers the best customer service—so friendly and easy to talk to!”
“…eally quick because I wasn’t sure and we were 2 minutes over and she ignored me and looked at my boyfriend smirked and he was waiting for her to respo…”
“Honestly, I can’t remember the last time I had service like that.”
“If you’re planning a birthday or any special event, do not trust this place.”
praise complaint · found by our text analysis, Google review wording unchanged.
Props to our server, Darynee, she was on top of our requests within seconds of our asks. Best server ever.
kids loved it here. we loved it here. service was super friendly from host to servers. extra points since they had coffee on site for us non drinkers. we'll be back!
We came in with a huge work group, and Jeremiah took absolutely amazing care of us! He was incredibly patient, kind, attentive, and prompt with his service throughout our entire visit. Taking care of such a large group isn’t easy, but he handled everything effortlessly and made sure everyone was well looked after.…
Jeremiah is wonderful!! Great service and just amazing overall. I highly recommend asking for him when you come in.
Driving range was closed so decided last minute to try out Drive Shack with the family- we had a great time! Elijah, our server, was top notch! Highly recommend for a fun night with the fam!
Sam offers the best customer service—so friendly and easy to talk to! They made our first visit much more enjoyable, and we can’t wait to come back.
4.8 ★★★★★ 7,734 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great family funtimes
Hugh, made our day hearing your family had such a fun time at Drive Shack! Hope you’ll all swing by again soon.
Props to our server, Darynee, she was on top of our requests within seconds of our asks. Best server ever.
Made our day reading this, Jaymin! Darynee will be so glad to hear that her quick, attentive service stood out. We’ll be sure she gets the shoutout. Hope to see you back at Drive Shack soon!
Darynne was the best! Great with drink recommendations. Good at golf!
Lil, we’re thrilled Darynne helped you find great drinks and that you had a fun time golfing. We’ll be sure to share your kind words with her. Hope to see you back at Drive Shack soon!
kids loved it here. we loved it here. service was super friendly from host to servers. extra points since they had coffee on site for us non drinkers. we'll be back!
We’re so glad your kids had a great time, and that our friendly service and on-site coffee made it enjoyable for everyone. Hope to see you all back at Drive Shack soon!
Lamar was fantastic! Made our experience that much better! Will be back!
Amanda, we’re so glad Lamar helped make your experience even better, and we’ll be sure he hears your kind words. Hope to see you back at Drive Shack soon!
We came in with a huge work group, and Jeremiah took absolutely amazing care of us! He was incredibly patient, kind, attentive, and prompt with his service throughout our entire visit. Taking care of such a large group isn’t easy, but he handled everything effortlessly and made sure everyone was well looked after. We were all so impressed with his professionalism and hospitality. Thank you, Jeremiah, for making our experience such a great one!
Jeremiah will be so glad to hear how patient, attentive, and professional he was with your large group. We’re thrilled he helped make your visit such a great one. Hope to see you all back at Drive Shack soon!
Jeremiah is great, excellent at what he does.
Elizabeth, Jeremiah will be so glad to hear your kind words. We’ll be sure he knows how much you enjoyed his service. Hope to see you back at Drive Shack soon!
Jeremiah is great 😎
So glad Jeremiah made your visit a great one, Lua! We’ll be sure he knows you gave him a shoutout. Hope to see you back at Drive Shack soon!
Jeremiah is wonderful!! Great service and just amazing overall. I highly recommend asking for him when you come in.
Made our day, Stephanie! Jeremiah will be so glad to hear your kind words about his wonderful service. We’re thrilled he helped make your visit such a great one. Hope to see you back at Drive Shack soon!
Driving range was closed so decided last minute to try out Drive Shack with the family- we had a great time! Elijah, our server, was top notch! Highly recommend for a fun night with the fam!
Miriam, we’re so glad your family made a last-minute stop and had such a fun night with us! Elijah will be thrilled to hear your kind words. Hope you’ll swing by Drive Shack again soon!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
