Customers frequently highlight the provider's punctuality, responsiveness, and ability to handle urgent requests, including same-day appointments. Reviewers note the team's expertise in removing pet stains, odors, and discoloration from carpets, rugs, and upholstery, often describing the results as thorough and professional. One low-star review mentions paying a high price for a large area where the odor removal was ineffective, suggesting mixed experiences with difficult stain remediation.
Google rating: 5.0 out of 5 from 165 reviews (98% five-star).
Reviews on this page: 165 Google reviews (157 with written comments, 2 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: August 13, 2024.
Service: Ironing Service serving Lacey, Washington.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
165 reviews on Google
5★161
4★2
3★1
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
DW
deborah Warren2 reviews
★★★★★
this is the 2x we’ve used michael. the first time was for my 30+ yo persian carpet. it was on the return visit that i realized how soiled it was. wow! michael returned smelling fresh, clean, and BRAND NEW looking. i found someone to trust with my persian carpet.
our second experience was a large area rug, doggie throw up, and it was green. yuck! count us in as forever customers, our carpet was returned smelling fresh, cleaned, and brand new looking! plus, michael shared care information for any future accidents. ten-star review for customer service, knowledge, experience, results. many thank yous, michael.
We've used Dryex in the Olympia, WA area three times now. Both times Michael has been responsive, accommodating to our schedule, and has done a very thorough clean. The carpet felt clean and wonderful to walk on both times. And we could feel great about having our little kids on a clean, healthy carpet.
Response from the owner · 4 years ago
Thanks, Tyler! We appreciate you posting your sentiments profoundly!
Michael’s knowledge of rug and carpet fibers and how to properly clean and protect them is deeper than the dirt buried within. Very pleased with how the runner turned out. Highly recommend!
We had a smelly incident that our dog left behind on a Friday, and we needed someone to clean our carpets next day. Micheal was able to get something scheduled immediately even though it was on a Saturday which was more than we expected. When Blanca and he showed up Saturday morning they were kind, knowledgeable, and quick when it came to completing the job. As a home owner, it can be difficult sometimes finding a person you trust to clean/fix things in your home. I can not recommend these two enough, and I hope anyone reading this realizes that they too will be in great hands when choosing Dryex, Thanks again Micheal and Blanca!
This is the second time I have used Dryex to clean my carpets and couches. Both times Michael and Blanca have been very knowledgeable and professional. Michael was able to remove discolored spots from my couch, even though I didn't know the source, without any harsh chemicals. The team is great to work with.
Response from the owner · 2 years ago
Thank you, Laura! We enjoy it when customers are happy!
Michael is wonderful, knowledgeable, and great at what he does. He explains everything and answers all questions. He takes his time, does the job right, and gets the results you want. Will only be using him going forward. Thank you for your help sir!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thanks, Misty! I appreciate your taking the time to write. Sincerely, Michael
We have a berber carpet in our bedroom that needed a really good cleaning. Michael and Bianca came on short notice and did a fabulous job with the carpet. It turned out so much better than I thought it would. Thank you for the great service.
