DS Aveda - Distinctive Salon (Biltmore) at a glance
Google reviewers rate the salon 4.9 out of 5 based on 265 reviews, with the owner responding to 97% of comments. Positive feedback highlights friendly staff, clean facilities, and skilled haircuts or color services, often noting that online booking is easy and prices are reasonable for the quality provided. However, several low-star reviews criticize front desk responsiveness and communication, citing instances where customers felt ignored or were charged for undisclosed services or upcharges without prior consent.
Google rating: 4.9 out of 5 from 265 reviews (95% five-star).
Reviews on this page: 265 Google reviews (215 with written comments, 8 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 17, 2026.
Service: Beauty Salon serving Phoenix, Arizona.
Data from Google, last updated November 1, 2026.
Star ratings
265 Google reviews we collected
4.9of 5
5 stars25295%
4 stars52%
3 stars10%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
94%praise
Praise15994%
Complaints116%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5532%
Quality & results5231%
Would recommend3319%
Communication159%
Honesty & trust64%
Price & value53%
Speed & response42%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Consistently great service, quality and a friendly atmosphere”
“It may appear she is not very professional & risks her reputation.”
“I was able to walk in without an appointment, and Leigha did a wonderful job cleaning up my hair and styling it for me.”
“And i confronted them and they said they would get back to me it’s been two weeks and i haven’t heard back terrible place and terrible artist!”
“Jen was awesome and did a great job - would definitely recommend.”
“An automatic text gets sent out asking for a survey and I replied that I would not recommend the salon.”
“Stylist was kind and listened to exactly what I needed.”
“I trusted the stylist, the process and the teachers and this was done with perfection!”
“The price (new client about $65 not including tip) feels like a steal for the quality of the cut and products used and I have relatively long but thin hair.”
“The positive is that I was quoted a higher price without highlights b4 making an appt even with the tip I gave her.”
“She was pleasant and efficient, and did a really nice blowout.”
People customers mention
Jason6 reviews
Andrea6 reviews
Marjorie5 reviews
Jen4 reviews
Emma3 reviews
Ashley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My experience at this Aveda salon with Marjorie is always amazing! from the scalp and shoulder massage to the products to the cut, styling and the final result, I am always very well taken care of and extremely pleased!
This time I even was able to purchase some Christmas gifts of Aveda products well ahead of the season!
Thank you for everything!
Price: $100–120
Services: Haircut, Hairstyling, Blowdry
Atmosphere: Relaxing
Maintenance: Pristine
S
Samantha Hansen2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Stephanie was beyond incredible! I’ve found my new hair color and im ecstatic!
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · a month ago
Hannah we are so happy to know Stephanies work was 5/5! Glad to hear your new hair color is so great and that she did an incredible job! See you again soon!
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Katelyn Rider1 reviewiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
Great, clean salon! Stylist was kind and listened to exactly what I needed. Leaving feeling so fresh!
Price: $60–80
Response from the owner · 2 months ago
Katelyn thank you for the glowing review! We appreciate the kind words, we love that you felt heard, listened to, and left feeling so fresh! We look forward to your next visit in!
K
Kaley King2 reviewsiTotal number of Google reviews Kaley has written across all businesses on Google Maps, not just this one.
Overall a great experience! I booked a new client appointment online which was super easy. After reading the reviews and picking a time that worked best with my schedule I truly lucked out with Jen, she is so kind and thoughtful and got me in and out in about an hour. The price (new client about $65 not including tip) feels like a steal for the quality of the cut and products used and I have relatively long but thin hair. I also got light face framing and they offer free bang touch ups anytime. Will definitely be back.
Price: $60–80
Response from the owner · 2 months ago
Thank you dk much Kaley! We appreciate you taking the time to share such wonderful feedback.
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Rachael Montoya11 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
I am have been coming here for 10 years and I wouldn’t go anywhere else. Stephanie is my main girl, but all the hair Artisan’s here are just that… Artisan’s.
Price: $180–200
Services: Bang trim, Haircut, Hairstyling
Response from the owner · 2 months ago
Thank you so much, Dawn for taking the time to share this. We really appreciate your love and support!
L
Lee RendaLocal Guide · 10 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
