Google reviewers rate DTW Taxi Limo & Airport Car five stars based on eighty reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clean vehicles, and responsive communication for pre-arranged and last-minute airport rides. Drivers are described as professional, courteous, and helpful with luggage, while pricing is noted as competitive. No recurring criticisms appear in the provided excerpts, which exclusively highlight positive experiences with reliable service and comfortable transportation.
Google rating: 5.0 out of 5 from 80 reviews (100% five-star).
Reviews on this page: 80 Google reviews (75 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 24, 2026.
Service: Airport Shuttle serving Novi, Michigan.
Data from Google, last updated November 1, 2026.
Star ratings
80 Google reviews we collected
5.0of 5
5 stars80100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
98%praise
Praise16498%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4527%
Staff & attitude4024%
Would recommend2817%
Quality & results2314%
Honesty & trust2113%
Communication53%
Price & value53%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a couple delays and he was right in step with us, fully accessible and on time.”
“Our flight from Detroit to South Bend, IN was delayed, and after a long day of travel that began in Copenhagen, Denmark, my husband and I were tired a…”
“Even though it was last minute they showed up quicker than planned and Bob was kind and helpful.”
“I would definitely recommend this company and I will definitely be using them again!”
“I had a great experience with Bob and DTW Taxi and Limo.”
“Prompt, dependable & pleasant service for pre-arranged airport rides.”
“They're extremely punctual, very communicative, and friendly.”
“Always on time and very reasonable - strongly recommend”
People customers mention
Bob12 reviews
Balbir7 reviews
Detroit6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am very impressed with everything. The price, the service! Top notch, AAA service all around! Bob, our driver was incredibly nice!!! We will definitely be using the company again!!
Response from the owner · a year ago
Kris, Thank you for the wonderful review. We’re glad to hear you were impressed with the price, service, and overall experience. Bob will be happy to know you mentioned him. Providing a reliable black car service with professional chauffeur service is what we aim for every time. We look forward to serving you again soon.
G
Greg Shea4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I had a great experience with Bob and DTW Taxi and Limo. I had a last minute need for an airport ride. They were so quick to respond and help me out. Even though it was last minute they showed up quicker than planned and Bob was kind and helpful. I was really in a pinch and they saved me. I would definitely use them again.
Response from the owner · 5 months ago
Thank you so much for your kind words.
T
Toshi Hama1 reviewiTotal number of Google reviews Toshi has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words! We truly appreciate your support and are glad you had an excellent experience with DTW Taxi Limo. Providing top-quality Black Car Service is our priority, and we look forward to serving you again soon! 😊
L
Lori WernerLocal Guide · 14 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Balbir is my go to guy for airport rides! He is always on time and so nice! He goes above and beyond to make getting to and from the airport stress free and easy. Highly recommend
Response from the owner · 6 months ago
Thanks
J
Julia Sivinski8 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
DTW Taxi Limo is THE BEST. Professional. Dependable. Top-notch, clean, new vehicles. Our flight from Detroit to South Bend, IN was delayed, and after a long day of travel that began in Copenhagen, Denmark, my husband and I were tired and just wanted to be home. We called DTW Taxi Limo after we claimed our luggage, and Bob was there in 30 minutes. We could not be more grateful. Last summer, DTW Taxi Limo came to the rescue in a similar situation. Thank you, DTW Taxi Limo, and best wishes for continued success!!!
Response from the owner · a year ago
Dear Marianne,
Thank you so much for your wonderful review and for choosing DTW Taxi Limo again. After such a long journey, we’re glad our chauffeur service and clean, comfortable vehicles could make the final stretch of your trip easier. Whether it’s a delayed flight or scheduled travel, our goal is to provide dependable airport transportation service and the professionalism you can always count on.
We’re grateful for your continued trust and look forward to serving you and your husband again—whether for leisure travel or as your reliable corporate car service.
D
Diane NowakowskiLocal Guide · 46 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I would definitely recommend this company and I will definitely be using them again! Very reliable. Very nice car, the drop off and pickup was great. No problems.
Response from the owner · a year ago
Thank you for your recommendation! 🌟 We’re delighted to hear that you had a smooth and reliable experience with our service. At DTW Taxi Limo, we take pride in offering dependable DTW Car Service and professional Chauffeur Service with comfortable, well-maintained vehicles. 🚖✨ We look forward to serving you again soon!
C
Cincy Schradle9 reviewsiTotal number of Google reviews Cincy has written across all businesses on Google Maps, not just this one.
Good driver, clean and comfortable car. On time and very reliable for pick up and drop off. Highly recommend.
Response from the owner · a year ago
Thank you Cincy for the amazing feedback! 🌟
We’re so glad you had a positive experience with DTW Taxi Limo. Providing clean, comfortable vehicles and reliable, on-time chauffeur service is what we strive for every day. Whether it’s an airport ride or city transfer, our black car service is designed to make your journey smooth and stress-free.
We truly appreciate your recommendation and look forward to serving you again soon!
