Google reviewers rate DTX Automotive 4.9 out of 5 based on 373 reviews, with the owner responding to 94% of them. Customers frequently cite honest pricing, thorough diagnostics, and clear communication as key benefits, often noting faster service and lower costs compared to dealerships. Recurring themes include friendly staff who provide detailed explanations and helpful extras like ride services. However, some low-star reviews describe instances of perceived overcharging, unnecessary repairs, or delayed communication regarding job status and timelines.
Google rating: 4.9 out of 5 from 373 reviews (98% five-star).
Reviews on this page: 373 Google reviews (317 with written comments, 8 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 5, 2026.
Service: Auto Repair Shop serving Dallas, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
373 Google reviews we collected
4.9of 5
5 stars36498%
4 stars51%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 317 written reviews
98%praise
Praise61098%
Complaints142%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12320%
Speed & response10016%
Quality & results9615%
Would recommend9415%
Price & value8313%
Honesty & trust8313%
Communication457%
What customers talk about
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at DTX is very professional and attentive to the customer.”
“This shop was great, uber ride to the car rental shop and had my truck fixed the next day!”
“Exceptional service, came because Ford gave me a wrong diagnosis, and DTX Automotive knocked the problem down in half the time and price.”
“They told me that the vehicle was smoking (it wasn't and this is a terrible thing to try and lie about because it would be visible to my eyes) and tha…”
“It was a very good experience and I highly recommend them to any Ford owner with issues.”
“I would recommend seeking a second opinion before committing to major repairs here.”
“Very friendly and helpful, they were able to diagnose several issues that I had not been able to figure out, and at a very fair price.”
“They’re honest mechanics who don’t try to overcharge you.”
“Thanks to Jason, Evan, and Casey for their honesty and help.”
“Great flexibility and communication the team was super friendly and got the job completed in time estimated.”
People customers mention
Ford51 reviews
Evan23 reviews
Casey23 reviews
Andrew22 reviews
Fords8 reviews
Josh7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am 77 years young and have a 2008 King Ranch Expedition with 250K. But I really take good care of my cars and it looks almost new. My main concern was should I spend the amount that it was going to take to fix my engine or look for anothet car. The great folks at DTX after diagnosing my engine gave me the confidence to stick with my vehicle as the engine was still strong and I don't put many miles on it now. At my age and on a fixed income I did not want car payments, so this worked out well. The staff at DTX is very professional and attentive to the customer. Also, I like the warranty and the fact that they use OEM parts for the repairs that backs up the warranty. Hopefully I won't have any more issues but if I do I will go nowhere else. In fact they do oil changes and i will use them for the general maintenance as well.
It was a very good experience and I highly recommend them to any Ford owner with issues.
Thanks to Jason, Evan, and Casey for their honesty and help.
Price assessment: Reasonable price
Services: Engine repair
O
Onix AguilaLocal Guide · 27 reviewsiTotal number of Google reviews Onix has written across all businesses on Google Maps, not just this one.
Thank you all at DTX Automotive for the excellent electrical PCM work done on my 09 Ford Crown Victoria Police Interceptor. I am extremely satisfied with the customer service and workmanship that I received from Evan Keenan, Casey Goode, Gilberto, and anyone else who worked on my vehicle. Anyone else searching for a trustworthy and reputable repair shop to work on your Panther Platform search no more. I recommend DTX Automotive. Also wanted to thank crew members and others for the positive comments on the car. Thank you!
Price assessment: Great price
Services: Electrical repair
Response from the owner · 6 days ago
We really appreciate you taking the time to share this. It’s great to hear that the electrical PCM work on your 09 Ford Crown Victoria Police Interceptor turned out so well and that Evan Keenan, Casey Goode, Gilberto, and the rest of the team made a positive impression.
Hearing that you found us trustworthy and reputable means a lot, especially from someone who knows exactly what they want in a repair shop. Thanks for choosing DTX Automotive and for recommending us to other Panther Platform owners.
J
JayLocal Guide · 32 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Honest mechanic shop. They pulled the carfax and didn’t do maintenance I didn’t need. They were fast and really accommodating as well. Thanks guys! I’ll be back
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Brakes, Oil change
Response from the owner · a week ago
Thanks for the kind words. We’re glad our team could help with only the maintenance your car actually needed and get you taken care of quickly. Being honest, efficient, and easy to work with is exactly what we aim for, so it’s great to know that came through. We appreciate the opportunity to earn your trust and look forward to seeing you again when you need us.
S
Samuel Fernandez5 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Exceptional service, came because Ford gave me a wrong diagnosis, and DTX Automotive knocked the problem down in half the time and price. Great people too! KC and Evan really took care of me.
Response from the owner · 2 weeks ago
Samuel, we really appreciate you taking the time to leave this feedback. It’s great to hear KC and Evan were able to get to the bottom of the issue quickly and save you time and money after that wrong diagnosis. We know how frustrating that kind of situation can be, so it means a lot that you trusted DTX Automotive to set it right.
Z
zenna m1 reviewiTotal number of Google reviews zenna has written across all businesses on Google Maps, not just this one.
I cannot recommend DTX Automobile highly enough! My 2018 Ford EcoSport had a dangerous electrical issue where the entire car would completely black out and stop suddenly at red lights. The Ford dealership couldn't find the root cause and quoted me $2,000 to replace the entire computer module (PCM).
Dissatisfied, I brought it to DTX. Instead of just guessing and throwing expensive parts at it, these guys did real diagnostic work. They tracked down a hidden aftermarket device, disabled it, and reprogrammed my factory PCM. What blew me away the most was their integrity: because it's an intermittent issue and they want me to drive it for a few weeks to prove the fix, they didn't charge me a single penny, not even for their diagnostics. They saved me $2,000 and proved they care about honesty and safety above all else. This is a rare, trustworthy shop with incredible diagnostic skills. They have earned a customer for life! Casey takes you through each detail and has the most reassuring words. Cannot thank the team enough!
Services: Electrical repair
Response from the owner · 2 weeks ago
Thank you for sharing this. We’re really glad you brought the EcoSport to us and gave our team the chance to dig into it properly instead of just replacing parts and hoping for the best. Electrical issues can be stressful and unsettling, especially when the vehicle is shutting off like that, so it means a lot that we could help get to the real cause.
We appreciate the trust and the recommendation.
M
Mike10 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
This company of people were good listeners, set proper expectations and finished as expected. I appreciated that they paid for an Uber ride home after I dropped off the vehicle. This is our new shop for our Ford.
Price assessment: Great price
Services: General repairs & maintenance, Auto A/C recharge, A/C installation & repair, Air conditioning
Response from the owner · 2 weeks ago
Mike, we really appreciate you taking the time to share this. It’s great to hear our team listened well, set clear expectations, and got everything done when promised. We’re also glad the Uber ride home was helpful after you dropped off your vehicle. Thanks for trusting DTX Automotive with your Ford—we’re happy to be your new shop.
K
Kevin Gibbs3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Planned to bring my truck to the dealership, but found DTX online, and they have good reviews. After speaking with them over the phone I decided to bring it there instead. Very friendly and helpful, they were able to diagnose several issues that I had not been able to figure out, and at a very fair price. They also went out of their way to find the most simple solutions to help avoid costly repairs. Very honest, great experience, would definitely recommend.
Services: General repairs & maintenance
Response from the owner · 3 weeks ago
Kevin, we’re really glad you found us and gave us the opportunity to work on your truck. It means a lot to hear that our team was friendly, helpful, and able to track down the issues at a fair price while keeping things simple for you. We appreciate your trust and look forward to helping you again whenever you need us
T
Tanner Ewell1 reviewiTotal number of Google reviews Tanner has written across all businesses on Google Maps, not just this one.
Replaced my full mirror on my truck, great service and people!! Couldn’t recommend them enough.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 weeks ago
Tanner, thank you for the kind words. We’re happy to hear the mirror replacement went smoothly and that our team made a great impression. We really appreciate your recommendation and the opportunity to help with your truck.
T
Timothy Harris3 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Quick, clean, honest, thorough. Know what they’re doing.
Price assessment: Reasonable price
Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Brakes, Oil change
Response from the owner · a month ago
Timothy, thanks for the great review. We’re glad our team could give you a fast, thorough experience and earn your trust along the way. We appreciate you choosing DTX Automotive and hope to help again whenever you need us.
J
Jeff Noble5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Jeff, thank you for the kind words. We’re glad to hear our team delivered the service and expertise you were looking for. Your support means a lot to everyone at DTX Automotive, and we appreciate the chance to help with your vehicle needs.
