Customers consistently praise the company for its punctuality, detailed communication, and thorough cleanup after services like tree removal, trimming, and pest control. Many reviewers note that the team arrived on schedule and provided reasonable pricing for their work. One low-star review criticized the owner’s demeanor during an estimate and claimed the quoted price was significantly higher than a competitor’s offer.
Google rating: 5.0 out of 5 from 130 reviews (99% five-star).
Reviews on this page: 130 Google reviews (123 with written comments, 9 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 12, 2026.
Service: Tree Trimming Service serving Kansas City, Missouri.
Data from Google, last updated November 13, 2026.
Star ratings
130 Google reviews we collected
5.0of 5
5 stars12999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
98%praise
Praise25498%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6324%
Staff & attitude5923%
Speed & response5421%
Would recommend4015%
Price & value2510%
Honesty & trust104%
Communication83%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Durbin Tree Service did an excellent job trimming trees that were 40ft high along with thinning out of the dead limbs!”
“The crew protected our door, windows, and garage door so they wouldn't get damaged during the branch removal.”
“Really appreciated the job they did and the customer friendly service,”
“Garrett took excellent care of the carpenter ant problem in my old oak trees within 24 hours of his original estimate.”
“We are very pleased and would highly recommend them.”
“They did quick work, have reasonable pricing, and cleaned up nicely.”
“The company ‘s strong commitment to integrity, knowledge, and communication is rare and greatly appreciated”
“Great communication keeping me in the loop as to when they would show up to give my estimate and do the job.”
People customers mention
Garrett16 reviews
Doug6 reviews
Garret3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Durbin AAA did an excellent job. Great communication keeping me in the loop as to when they would show up to give my estimate and do the job. Crew did exceptional job clearing fence line, brush and trimming four large trees. Garrett even fixed my gutter guards and put my chimney cap back on ( which were knocked off in a storm). Really appreciated the job they did and the customer friendly service,
Price assessment: Reasonable price
Services: Tree trimming & pruning
Ben Tipler1 reviewiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Garrett took excellent care of the carpenter ant problem in my old oak trees within 24 hours of his original estimate. He definitely provided fast, friendly and professional tree services to this boomer’s satisfaction!
Price assessment: Great price
Services: Service not listed
Roy Park5 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Durbin Tree Service did an excellent job trimming trees that were 40ft high along with thinning out of the dead limbs! We will be sure to use the for all of our tree service needs! The clean up and service was outstanding!
Judy Forrester1 reviewiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
We have had work done previously by Durbin Tree Service and again they responded promptly when called, coming out and providing a knowledgeable, detailed estimate, including specific information about our needs, what had happened to our trees and recommendations, including options. They communicated with us and arrived when they said they would. We had quite a lot of work and services were excellent, everything was completely explained and all was thoroughly cleaned up. They definitely went above and beyond expectations. We are grateful for their professionalism and the work they performed. We highly recommend Durbin Tree Service.
Price assessment: Reasonable price
Services: Tree trimming & pruning, Tree removal
Steven Swanson5 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Garrett worked with me to remove a dying tree at a rental property. They did quick work, have reasonable pricing, and cleaned up nicely. Will definitely recommend.
Price assessment: Reasonable price
Services: Tree removal
Jerry Bell3 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
I had some strong damage with three limbs down they came out took care of the limbs did a fantastic job the clean up was fantastic and gave me a great price.
Sara Clark6 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Durbin Tree Service was recommended to us by an arborist, to help get our 10 year old trees and bushes trimmed and back into shape. Garrett Durbin came and bid the project, he assured us everything would be touched and taken care of with the bid he presented. One week later, the project is now complete. The team did the job in one day, efficiently working and clearing all debris. It looks like a different place around here, exceeding our expectations!
Services: Tree trimming & pruning, Tree removal, Service not listed
