Dust and Mop House Cleaning of Raleigh at a glance
Customers frequently praise the company for punctual arrivals, clear communication, and thorough attention to detail during deep and regular cleanings. Positive feedback often highlights the professionalism and friendliness of the cleaning teams, particularly for households with pets or specific focus areas like bathrooms. However, some reviewers criticize the pricing relative to service quality, noting instances where rooms were missed, equipment was inadequate, or cancellation fees were applied after repeated issues.
Google rating: 4.9 out of 5 from 1,197 reviews (94% five-star).
Reviews on this page: 1,197 Google reviews (1,019 with written comments, 208 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 9, 2026.
Service: Roof Cleaning Company serving Raleigh, North Carolina.
Data from Google, last updated November 11, 2026.
Star ratings
1,197 Google reviews we collected
4.9of 5
5 stars1,13194%
4 stars262%
3 stars40%
2 stars50%
1 star313%
Praise vs complaints
Phrases our text analysis found in 1,019 written reviews
97%praise
Praise1,56697%
Complaints423%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results60237%
Staff & attitude40325%
Speed & response21313%
Would recommend19512%
Communication1016%
Honesty & trust513%
Price & value433%
What customers talk about
We read 1,019 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very good work, I am very happy with the final result.”
“The house smelled very strongly of bleach but the areas that appeared to be cleaned were not thorough.”
“They were so professional and kind in caring for my space.”
“The response I got from the Dust and Mop manager/owner was shocking; they were actually extremely rude to me.”
“Crew arrived on time and worked until the job was done.”
“So it looks like they are very responsive to get you started but not very responsive to resolve damages/accidents in/to your home.”
“I couldn’t be happier with the results and would absolutely recommend their services!”
“I am just stuck with them for the next few months but dont recommend them.”
“They are excellent at communication and our home looks great!”
“…arrive anytime 30 minutes before or after the set time, which was not communicated with us until after.…”
“I am genuinely grateful for the time, effort, and care they put into our home ahead of such an important weekend.”
“It was absolutely a bait and switch and I can’t believe I was dumb enough to fall for a scam.”
“I live in the Washington, DC area and was looking for an affordable and reliable cleaning service for a family member who lives in North Carolina.”
“I’m giving this three stars because the top to bottom cleaning for twice the price of a general maintenance was definitely not worth it.”
People customers mention
Shirley13 reviews
Kenyata12 reviews
Taylor12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very good work, I am very happy with the final result. I’m a mom of 3 girls, and it’s difficult to manage deep cleaning amidst the daily chaos, the dedication and work they put in is spectacular.
Price assessment: Great price
Price: $200–250
Services: Deep clean
Response from the owner · 18 hours ago
Abby, Thank you so much for your kind words! 🧡 We know how busy life can get with three girls, and we’re happy our team could make things a little easier. We truly appreciate your trust and are glad you love the results! 🍂✨
Jillian Andracchio4 reviewsiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
This was our first cleaning and Nina, Kathryn, and Alisha did an amazing job. Thank you!
Response from the owner · a day ago
Jillian, Thank you so much for giving us a try! 🍂🧡 We’re delighted to hear that Nina, Kathryn, and Alisha made your first cleaning such a great experience. We’ll be sure to pass along your appreciation to the team. It was our pleasure to care for your home, and we look forward to making it shine again! Wishing you a lovely fall season! 🍁✨
Justin Kolnick7 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Ruby and Natasha did a spectacular job cleaning my apartment. They were so professional and kind in caring for my space. I’m so happy with their hard work, it’s an incredible feeling with how clean and fresh everything is! Thank you again!
Price assessment: Great price
Services: Deep clean
Response from the owner · a day ago
Justin, Thank you for taking the time to share your experience! 🧡 We’re so happy to hear that Ruby and Natasha exceeded your expectations. Their dedication and care make all the difference, and we’ll be sure to let them know how much you appreciated their hard work. There’s nothing better than coming home to a clean, fresh, and comfortable space! Thank you for choosing us, and we look forward to serving you again. 🍂✨
Brigitte Butler3 reviewsiTotal number of Google reviews Brigitte has written across all businesses on Google Maps, not just this one.
Our cleaners, Nina and Oley, did a wonderful job! They arrived promptly and were so kind! We discussed how bathrooms were a particular focus and they did such an amazing in our 3 bathrooms. Additionally, the kitchen and living room were well cleaned and tidied. Looking forward to our next clean with the team.
Price assessment: Reasonable price
Price: $200–250
Services: Deep clean
Response from the owner · a day ago
Brigitte, Thank you so much for the wonderful review! 🍂🧡 We’re thrilled to hear that Nina and Oley provided such a fantastic experience! We’ll be sure to share your kind words with them. It’s great to know they gave your bathrooms extra attention while making your kitchen and living room shine as well. We truly appreciate your trust and look forward to making your home sparkle again at your next cleaning! Wishing you a wonderful fall season! 🍁✨
Cristine Karasek1 reviewiTotal number of Google reviews Cristine has written across all businesses on Google Maps, not just this one.
My first time clean was great! Crew arrived on time and worked until the job was done.
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · a day ago
Cristine, Thank you so much for sharing your experience! 🍂🧡 We’re delighted to hear your first cleaning was a great one! Our team takes pride in being punctual, thorough, and making sure every job is completed with care. We truly appreciate your trust and look forward to keeping your home sparkling clean all season long. Wishing you a wonderful fall season! 🍁✨
Christine Hamm14 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
We have been very impressed with the cleaning team at Dust & Mop! They are excellent at communication and our home looks great!
Response from the owner · a day ago
Christine, Thank you for sharing your experience! 💙 We're so glad our team has made a great impression with their excellent communication and quality of work. 🏡✨ Your satisfaction means so much to us, and we truly appreciate you!
Andy Market2 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Samantha is undefeated in doing an exceptional job cleaning my home. I’ve never had any issues and always look forward to coming home after she’s been there working magic.
Response from the owner · 4 days ago
Andy, Thank you for your wonderful 5-star review! We’re thrilled to hear Samantha consistently delivers exceptional results and makes coming home such a pleasure. Her dedication and attention to detail mean so much to us. ✨ We truly appreciate your continued trust in Dust & Mop House Cleaning! 🏡💙
Eric Sanford2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Once again a huge thank you to Kenyata! She is consistently amazing, doing a thorough and detailed cleaning and leaving our home immaculate!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · 4 days ago
Eric, Thank you so much for your continued support! 🏡✨ We're thrilled to hear that you're consistently happy with the quality and care of your cleanings. Kenyata will be so happy to know her dedication and attention to detail are appreciated. 😊 Thank you for trusting Dust and Mop House Cleaning with your home! 💙
Liz CoferLocal Guide · 47 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Before I say anything else, our cleaner, Laney, was incredible. That being said, everything else has been less than!
Laney was sent this last time alone to clean our almost 3000 square foot house alone, after we were under the impression that two cleaners would be sent based off of our first cleaning. As she was the only one cleaning, several rooms were not completely cleaned or were completely missed, notably the sunroom, guest room, and dining room were all not touched. Our primary bathroom floors were also missed.
Also, the “set” time is not actually set, as the cleaners can supposedly arrive anytime 30 minutes before or after the set time, which was not communicated with us until after.
I contacted the branch manager asking simply for a partial refund, as we just wanted to be reimbursed for the missed rooms, and after a few texts back and forth, Amara stopped responding.
Very disappointed and will not be using again, but I am primary frustrated with the customer service and the lack of response from the company.
Price: $250–300
Services: Standard cleaning, General housekeeping
Response from the owner · Edited 3 days ago
Hi Elisabeth, I’m Jamie Reader, the owner of Dust and Mop. When we respond to reviews, we respond with facts. Before writing this, I listened to your booking call myself and read through our notes and every text message with you.
You were never promised two Cleaning Pros for your recurring cleanings, and no one on our team told you that. Our Cleaning Pros work in teams for the initial cleaning and on their own for recurring visits. We’ve cleaned over 100,000 homes, and cleaning a 3,000-square-foot home solo is something our Cleaning Pros do every day. They’re professionals, and they know what they’re doing.
We also never told you we had a set arrival time. We always give an arrival window, and our morning window is 8:00–9:00 AM to allow for traffic and unexpected delays. It may have been misunderstood, but a set time is not what’s in the recording of your booking call.
Our Cleaning Pros are employees, not contractors. They have access to health, dental and vision insurance, short- and long-term disability, a 401(k), paid time off and a paid day off for their birthday. They’re fully insured and covered by workers’ comp. We invest in our team because they’re the heart of this company.
Your home was scheduled with plenty of time to be cleaned the right way and to Dust and Mop standards, so the missed rooms were not caused by sending one Cleaning Pro. It could be due to Laney needing retraining or reminders on the quality we expect. We’re human, and mistakes happen. Additional training is ours to handle, and we will and I realize this is not your responsiblity. Our 100% guarantee means we come back and re-clean anything that was missed, and that’s what we were trying to arrange with you.
Our team did not stop responding. Amara called you twice and texted on October 21, then called and texted again on October 22. She was off on October 23 and 26, so our branch lead Emily reached out the morning of the 26th. Amara followed up again on October 27 with options to make this right.
Jamie Reader, Owner, Dust and Mop House Cleaning
Julie Marques8 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
They sent 3 cleaners who all did an excellent job. I saw them cleaning stuff I never would have thought about cleaning. My kitchen is sparkling!
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · 5 days ago
Julie, Thank you so much for the fantastic review and for sharing pictures! 🍂🧡 We’re thrilled to hear that our team went above and beyond and that your kitchen is sparkling! Our cleaners take pride in the little details that make a big difference. We truly appreciate your support and hope your home stays fresh, cozy, and spotless this fall season! 🍁✨
