iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%92+14Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★86 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$351typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that DW Drain Cleaning provides prompt, professional service with fair pricing and clear communication. Reviewers frequently highlight the efficiency of technicians in handling tasks like drain clearing, pipe replacement, and water heater maintenance, noting that staff explain options without pressure and clean up after completing jobs. The business maintains a perfect 5.0 rating from 86 reviews, with the owner responding to all feedback, and no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 86 reviews (100% five-star).
Reviews on this page: 86 Google reviews (75 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
DW Drain CleaningGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DW Drain Cleaning: 100/100 on this factor. Category median: 90.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DW Drain Cleaning: 98/100 on this factor. Category median: 88.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DW Drain Cleaning: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DW Drain Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
5.0of 5
5 stars86100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
100%praise
Praise194100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price431%
Reasonable969%
Overpriced00%
Not sure00%
$351+3% vs typical garbage disposal repair
Middle half of what 13 customers paid ($248–$639) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4322%
Speed & response3619%
Quality & results3518%
Would recommend3418%
Price & value2211%
Communication147%
Honesty & trust105%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very kind, professional and reasonable with pricing a job.”
“They were very quick and responding, very efficient and getting the job done and I thought the price was very good for the service”
“Very professional and knowledgeable, great service!”
“Great people, Great work, Great prices, highly recommend”
“Didn't require a big complicated job; however, for what I had done the price was fair.”
“Once my water was back on he came out and was very patient and explained all the issues in terms I could understand!”
“Wil was efficient, helpful, honest, and hard working.”
People customers mention
Jake3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DW Drain Cleaning for 3 kinds of job. Pick one to see what they paid and said.
TTerri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very kind, professional and reasonable with pricing a job. Options given and suggestions made with no pressure at all!! Will use again!
Paid $600–800Reasonable priceDrain cleaning
SSusan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were very quick and responding, very efficient and getting the job done and I thought the price was very good for the service
Paid $200–400Reasonable priceToilet repair
EEdward1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jake was extremely professional and displayed great care for my home. He did a Perfect job of installing a new toilet in a very tight half bath.
Paid $600–800Reasonable priceToilet repair
PPortiaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jake is a very nice guy. He is on time and does great work. He had to navigate my mom’s challenging crawl space to change a pipe and replace a leaking spigot and then I contacted him to replace my leaking waterline connection to refrigerator. No more leaks. I am glad I have his card for all future plumbing needs.
EeddLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Arrived on time. Explained everything about options. Cost was not above what I expected. Extended the life of my water heater by installing powered anode rod.
Paid $600–800Reasonable priceService not listed
KKyle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Didn't require a big complicated job; however, for what I had done the price was fair. Jake was right on time, knowledgeable, and cleaned up after he was done working. I'll use this company in the future.
Very kind, professional and reasonable with pricing a job. Options given and suggestions made with no pressure at all!! Will use again!
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning
Response from the owner · 3 weeks ago
Terri, thank you for the kind words—I'm glad our team could be professional, fair with pricing, and walk you through your options without any pressure. We really appreciate you choosing DW Drain Cleaning, and we’ll be here anytime you need us again.
S
Susan2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
They were very quick and responding, very efficient and getting the job done and I thought the price was very good for the service
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 3 weeks ago
Susan, thank you for the 5-star review. I’m glad we could respond quickly, get everything taken care of efficiently, and that you felt the pricing was fair for the service.
V
Vic McGuire4 reviewsiTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
Very professional and knowledgeable, great service!
Price assessment: Great price
Price: $1,000–1,200
Services: Drain cleaning
Response from the owner · a month ago
Thanks, Vic! I really appreciate you taking the time to share this—glad you found our service professional and knowledgeable. We’re grateful for your support and happy we could help.
G
Genee BrownLocal Guide · 15 reviewsiTotal number of Google reviews Genee has written across all businesses on Google Maps, not just this one.
I'm impressed with how quickly he came out and got our repairs done! Professional and respectful was a big plus. The job was clean and done correctly. I'd give more stars if it was possible! Great job! Super happy and will recommend every time!
Price assessment: Great price
Response from the owner · a month ago
Genee, thank you for the awesome review. I’m glad we could get out quickly, handle the repairs professionally, and leave everything clean and done right. I really appreciate the recommendations and your support.
E
Edward Barrick1 reviewiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Jake was extremely professional and displayed great care for my home. He did a Perfect job of installing a new toilet in a very tight half bath.
Price assessment: Reasonable price
Price: $600–800
Services: Toilet repair
Response from the owner · a month ago
Edward, thank you for the 5-star review. I’m glad Jake was professional, took great care of your home, and was able to get that new toilet installed properly even in a tight half bath.
P
Portia BonnerLocal Guide · 20 reviewsiTotal number of Google reviews Portia has written across all businesses on Google Maps, not just this one.
Jake is a very nice guy. He is on time and does great work. He had to navigate my mom’s challenging crawl space to change a pipe and replace a leaking spigot and then I contacted him to replace my leaking waterline connection to refrigerator. No more leaks. I am glad I have his card for all future plumbing needs.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak detection
Response from the owner · a month ago
Portia, thank you for the great review. I’m glad Jake could get everything taken care of, even with the tough crawl space, and fix the pipe, spigot, and refrigerator waterline so you’re leak-free. We really appreciate you keeping our card handy for any future plumbing needs.
T
Tyler Carman5 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Very prompt, friendly and knowledgeable. Will use again.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair, Drain cleaning
Response from the owner · a month ago
Tyler, thanks for the great review. I’m glad we could be prompt and that you found us friendly and knowledgeable—really appreciate it, and we’ll be here whenever you need us again.
N
Nathan Frost5 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Great workmanship and great details of plumbing job.
Response from the owner · a month ago
Nathan, thank you for the great review. I’m glad you noticed the workmanship and the attention to detail on your plumbing job—we work hard to make sure everything is done right.
E
edd carricoLocal Guide · 22 reviewsiTotal number of Google reviews edd has written across all businesses on Google Maps, not just this one.
Arrived on time. Explained everything about options. Cost was not above what I expected. Extended the life of my water heater by installing powered anode rod.
Price assessment: Reasonable price
Price: $600–800
Services: Service not listed
Response from the owner · 2 months ago
Thanks, Edd, for the great review. I’m glad we arrived on time, walked you through the options, and kept the cost in line with what you expected. Happy we could help extend the life of your water heater with the powered anode rod installation.
K
Kyle Tolliver6 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Didn't require a big complicated job; however, for what I had done the price was fair. Jake was right on time, knowledgeable, and cleaned up after he was done working. I'll use this company in the future.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair, Plumbing leak detection
Response from the owner · 2 months ago
Kyle, thank you for the great review. I’m glad Jake was on time, knowledgeable, and left everything clean, and that the pricing felt fair for what you needed. We appreciate you choosing DW Drain Cleaning and look forward to helping you again in the future.
