Google reviewers rate Dwan Elevator Co. 4.8 out of 5 based on 54 reviews, with the owner not replying to any of them. Customers frequently highlight punctual arrivals, efficient repairs, and clear communication regarding costs and scheduling for home elevators and wheelchair lifts. However, one low-star review describes a situation where a technician failed to resolve an electrical issue, after which the company reportedly refused further service unless the client agreed to decommission, modernize, or replace the elevator.
Google rating: 4.8 out of 5 from 54 reviews (89% five-star).
Reviews on this page: 54 Google reviews (46 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 4, 2026.
Service: Elevator Service serving Los Angeles, California.
Data from Google, last updated November 6, 2026.
Star ratings
54 Google reviews we collected
4.8of 5
5 stars4889%
4 stars36%
3 stars12%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise87100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2428%
Staff & attitude2124%
Quality & results1922%
Would recommend910%
Communication78%
Honesty & trust56%
Price & value22%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The repair technician arrived on time (early, actually) the following morning, fixed the problem, cleaned everything, and gave me advise concerning ho…”
“Alex the Technician is absolutely professional , helpful , capable and knowledgeable”
“…technician arrived on time (early, actually) the following morning, fixed the problem, cleaned everything, and gave me advise concerning how to avoid…”
“We really appreciated their excellent customer service and would definitely recommend Dwan Elevator.”
“The service is always above and beyond easy to communicate with and always transparent with costs and recommendation for services have used them for y…”
“ervice is always above and beyond easy to communicate with and always transparent with costs and recommendation for services have used them for years…”
“…above and beyond easy to communicate with and always transparent with costs and recommendation for services have used them for years and always make t…”
praise complaint · found by our text analysis, Google review wording unchanged.
After the factory-recommended repair shop told me that it would need several weeks to come, I called Dwan Elevator in the afternoon to reporrt that my home elevator had stopped working. The repair technician arrived on time (early, actually) the following morning, fixed the problem, cleaned everything, and gave me advise concerning how to avoid future problems.
M
Majid Fateh13 reviewsiTotal number of Google reviews Majid has written across all businesses on Google Maps, not just this one.
After searching for a qualified person for handling the maintenance and repair for our electric chairlift, I found Dwan Elevator Co. They made an appointment for evaluation and once completed, made a recommendation. Waiting to see how well the implementation goes. I expect no problems. Wait and see, I figure no problems.
E
Erica Solis10 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
The service is always above and beyond easy to communicate with and always transparent with costs and recommendation for services have used them for years and always make the process simple.
Y
Yevgeniy Blekherman4 reviewsiTotal number of Google reviews Yevgeniy has written across all businesses on Google Maps, not just this one.
My elevator developed a problem this week. I contacted Dwan and the next day a efficient and capable man came to my home and fixed the problem. Easy to schedule and I am pleased with their work.
C
Cindy Wenzlau3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
