Customers frequently praise E.R. Services for same-day availability, knowledgeable technicians, and clear explanations of repairs for plumbing and HVAC issues. Positive reviews highlight professional conduct, reasonable pricing, and helpful phone support. However, some low-star reviews cite unprofessional front desk interactions, billing for services not rendered, and a lack of communication regarding quotes or appointment scheduling.
Google rating: 4.9 out of 5 from 4,942 reviews (97% five-star).
Reviews on this page: 4,941 Google reviews (3,846 with written comments, 47 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
4,942 reviews on Google
5★4,783
4★94
3★11
2★12
1★41
Reviews from Google, shown as published (original wording, unedited).
JN
joan nemorin8 reviews
★★★★★
E.R. Services is an exceptional company. I have been using them for several years. When I have a breakdown or problem at my home. They generally come the same day to fix it The service technicians are very knowledgeable, explain everything and are polite. They get the job done. The people (yes, real humans) who answer the phones are understanding & helpful. I am very satisfied with the service I get from E.R. Services. Highly Reccomend them.
Price assessment: Reasonable price
Services: Toilet repair, Water heater installation
Great work and excellent customer service from Jeremy Truxal. He quickly diagnosed the problem and recommended a viable solution. Very professional and absolutely will use them again.
JD was awesome! He carefully explained everything to me, and was very conscientious about doing the jobs properly.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Garbage disposal installation, Water heater repair, Faucet installation
Response from the owner · a day ago
Thank you so much, Nancy! We're glad to hear that our team provided you with clear explanations and took great care in their work. Your feedback is greatly appreciated!
Bryan came out for my service call for a water leak. He was very pleasant to talk with and knowledgeable about my concerns then troubleshooting my situation and came up with the next best option for me. Thanks E.R. for sending me your best guy🌷😊
We've always had great experiences with ER Plumbing. David replaced our (ancient) water heater for us today. He was very knowledgeable and did excellent work for us. As my husband said, "David's top-notch all the way." Thank you!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a day ago
Thank you so much, Sharon! We're delighted to know you had a great experience with our team. It's wonderful to hear that David provided excellent service and impressed you with his knowledge and skills. Your support means a lot to us!
Easy to deal with. Answered all my questions and the tech was super helpful.
Price assessment: Great price
Price: $1–200
Services: Toilet repair
Response from the owner · 2 days ago
Thanks for the great feedback, Ross! We're glad you found our team easy to work with and that all your questions were answered. It's wonderful to know that our technician was able to provide the help you needed.
Jon-Mykal was wonderful! He was knowledgeable and kind and worked quickly. Thank you so much for the professionalism and the help.
Price assessment: Great price
Price: $200–400
Response from the owner · 2 days ago
Thank you so much, Shanley! We appreciate your kind words about our team and are glad to hear that Jon-Mykal provided you with knowledgeable and professional service. Your feedback means a lot to us!
Thanks for sharing your feedback, Carl! We're glad you experienced quick service at a reasonable cost. Our team is dedicated to providing efficient and affordable solutions for our customers.
