Customers consistently praise the company for punctuality, professional communication, and fair pricing across services like water heater replacement, tile installation, and general plumbing repairs. Recurring themes highlight efficient service and accurate estimates that often match or exceed expectations. However, some reviewers criticize the business for failing to return calls or voicemails promptly, noting that this lack of responsiveness can be a significant drawback for those requiring immediate assistance.
Google rating: 4.8 out of 5 from 40 reviews (93% five-star).
Reviews on this page: 40 Google reviews (32 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 13, 2026.
Service: Septic Tank Service serving Salem, Virginia.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
40 reviews on Google
5★37
4★0
3★1
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Took a few days to get a call back, but with such reasonable rates it's no wonder he's busy!”
“left multiple voicemails for service estimate, called both numbers multiple times.”
“Jim was able to schedule an appointment for me same day to replace my gas water heater.”
“Jim and his crew are great — knowledgeable, professional, and competitive pricing.”
“From laying out the most beautiful tile patterns to unclogging a line; Jim and Ron have always shown up on time and done exceptional work.”
“Would recommend and would call again should I need another service.”
“Eades is highly skilled, honest, and his pricing is very reasonable.”
“Main line was leaking outside house - They were professional, prompt - kept me informed price fair.”
People customers mention
Ron3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Ashley GarciaLocal Guide · 15 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Jim was able to schedule an appointment for me same day to replace my gas water heater. The work was completed in just over an hour and the estimate I was given by phone was what I paid. He was also able to replace a pressure valve while he was here so we’ll have no more knocking in our pipes. Very prompt, courteous, and efficient. Would recommend and would call again should I need another service.
Price assessment: Reasonable price
Services: Water heater installation
Patrick12 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
left multiple voicemails for service estimate, called both numbers multiple times. This over the course of a month. No answer, no call back. if you are in need of quick service, this company is not for you.
Ashley KumarLocal Guide · 14 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
This review is long overdue, we moved into our home 5 years ago and have been depending on Eades for all of our plumbing and tile needs since. From laying out the most beautiful tile patterns to unclogging a line; Jim and Ron have always shown up on time and done exceptional work. I couldn’t recommend them more. Thank you for being the best!
Price assessment: Great price
Services: Toilet repair, Water heater installation, Tile work installation, Shower installation, Drain cleaning, Toilet installation, Remodeling, Faucet installation, Shower repair
Jordy10 reviewsiTotal number of Google reviews Jordy has written across all businesses on Google Maps, not just this one.
Jim and his crew are great — knowledgeable, professional, and competitive pricing. I had gotten a couple other quotes from other outfits for a sewer line repair that were astronomical. Jim came in and offered a reasonable price and a quick timeline. Super thankful to have such an expert nearby.
Price assessment: Great price
Services: Sewer repair
Bruce Marquis12 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
In January, Jim and Ron replaced two toilets in my home. They were on time, polite, had very reasonable prices and did excellent work.
I had them return in July to completely remodel my master bath - from demolition to shower & floor tile installation and plumbing fixtures. Stellar work, including beautiful tiling. I highly recommend them - and will use Eades again!
Price assessment: Great price
Services: Tile work installation, Shower installation, Toilet installation, Remodeling
Madeline Blake10 reviewsiTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
Jim has been the go-to plumber for everyone in my family for many years. He's able to address any problems we have quickly at a reasonable rate. From bathroom remodels to plumbing issues to water treatment equipment installations - he always does stellar work. He's wonderful to work with and his rates are very reasonable as well. Thank you so much for all you do!
MB S12 reviewsiTotal number of Google reviews MB has written across all businesses on Google Maps, not just this one.
5 stars all around! Used recently for a new water heater and softener, and water line upgrades. Very professional work and fair pricing. Will definitely use again and recommend to others!
Joe BLocal Guide · 44 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Jim Eades and side kick Ron are the best plumbers I have ever used. Their work is professional, precise and clean. Jim never fails to return a call in a timely manner. He is also a man of integrity.
