Customers frequently highlight the company's punctuality, same-day availability, and clear communication, including advance text notifications. Technicians are described as thorough and knowledgeable, often providing detailed inspections and treatment plans for rodent and insect infestations. Pricing is noted as transparent, with staff explaining processes and costs clearly. A recurring criticism involves ineffective treatments for specific pests like roaches, where customers reported no results despite multiple paid rounds and perceived lack of accountability.
Google rating: 4.9 out of 5 from 393 reviews (96% five-star).
Reviews on this page: 393 Google reviews (251 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 4, 2026.
Service: Termite Control Service serving Boston, Massachusetts.
Data from Google, last updated November 9, 2026.
Star ratings
393 Google reviews we collected
4.9of 5
5 stars37696%
4 stars51%
3 stars31%
2 stars10%
1 star82%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
100%praise
Praise435100%
Complaints20%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13030%
Speed & response11827%
Quality & results8519%
Would recommend4410%
Communication409%
Honesty & trust143%
Price & value61%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Harry was on time, polite, and did exactly what they said they would do”
“He showed up on time, explained everything to my wife and I, thoroughly inspected our home and left with a solid plan to deal with our rodent infestation.”
“Harry did a thorough inspection and put a great preventive plan into action.”
“I highly recommend Eagle Eye Pest, I have been a customer for many years.”
“They responded in a timely manner, they notify us on their way to the property, they communicate well with my tenants.”
“Thoroughly explained the process and price with the owner on the phone, he was very transparent .”
“Fair pricing and was able to come out next day and take care of our issues.”
People customers mention
Jake22 reviews
Bob7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We bought an old house and as season changed learned we have mice. Was able to get Eagle Eye in within same week of first call. Harry was great. He showed up on time, explained everything to my wife and I, thoroughly inspected our home and left with a solid plan to deal with our rodent infestation.
Price assessment: Not sure
Price: $200+
Services: Rodent extermination
Pest type: Rodents
J
Jinnie Walsh17 reviewsiTotal number of Google reviews Jinnie has written across all businesses on Google Maps, not just this one.
Situation: Roaches treatment
They're not good with what they do. Not sure how they got this reviews (maybe paid?)
We hired them for multiple rounds of treatments and despite following every instructions and paying for multiple rounds, NO result. Zero improvements.
Absolutely no responsibility or accountability for the amount they would've charged so far. If asked they'll say go ahead with a different company.
Price: $200+
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 2 weeks ago
We take great pride in the quality of our work and the reputation we have built over the years. We want to assure you that our Google reviews are genuine and reflect the experiences of our customers.
We understand how frustrating a persistent cockroach infestation can be. Severe infestations, particularly in rental properties, often require multiple treatments, proper preparation, and cooperation to achieve lasting results.
Our technicians dedicated numerous hours to treating this property over multiple visits. While there were some challenges with preparation and occupancy requirements that impacted the treatment process, our team observed a significant reduction in cockroach activity.
Although complete elimination was not achieved, meaningful progress was made, and we stand behind the time, effort, and professionalism our team dedicated to this property. We remain committed to providing honest and reliable results.
We wish you the best of luck moving forward.
J
Julie Deschenes3 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Always great service! Great regular maintenance schedule for annual service and very responsive to any one off issues. I look forward to continuing my services with Eagle Eye Pest.
Price assessment: Reasonable price
Services: Spider extermination
Response from the owner · 2 years ago
Thank You Pamela, great to see.
M
Michael Petrocelli4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
These guys are fantastic! They responded in a timely manner, they notify us on their way to the property, they communicate well with my tenants. I’ve been using Eagle eye for years and I would never ever suggest anyone else. Thank you, Harry and Bob.
Services: Hornet & wasp extermination, Rodent extermination
Response from the owner · 2 weeks ago
Great to read this Michael. Thank You for this nice review.
K
Kevin Bell3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
