Day care center · Centerville, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%55+30Reliability 24%54+13.1Value 14%82+11.6Replies to reviews 7%74+5.2Craft & service penalty97−0.3Momentum penalty34−6.6Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 105 daycare centersiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★35 Google reviews · 18 photos
83%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the center's clean facilities, attentive staff, and developmentally focused activities. Parents frequently praise the parent app for providing detailed daily updates on meals, naps, and photos, which aids communication and transparency. A recurring criticism involves administrative communication gaps, specifically regarding unexpected paperwork requirements on the first day of attendance despite prior confirmations.
Google rating: 4.7 out of 5 from 35 reviews (83% five-star).
Reviews on this page: 35 Google reviews (22 with written comments).
Owner responses: the business replied to 57% of reviews.
Most recent review: July 7, 2026.
Service: Daycare Center serving Centerville, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other daycare centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
East Social Row KinderCareDaycare Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Social Row KinderCare: 55/100 on this factor. Category median: 83.C
55
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Social Row KinderCare: 54/100 on this factor. Category median: 76.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Social Row KinderCare: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Social Row KinderCare: 82/100 on this factor. Category median: 94.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Social Row KinderCare: 34/100 on this factor. Category median: 100.D
34
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Social Row KinderCare: 74/100 on this factor. Category median: 42.B
74
Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.7of 5
5 stars2983%
4 stars411%
3 stars00%
2 stars00%
1 star26%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
92%praise
Praise2492%
Complaints28%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1142%
Would recommend623%
Honesty & trust312%
Quality & results28%
Speed & response28%
Communication28%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff here is knowledgeable, experienced, and kind.”
“This is an excellent child care facility that I would highly recommend.”
“The center is inviting and clean & the staff is attentive and genuinely excited to see my son every day!”
“It’s been a great experience and definitely recommend for anyone looking for Child Care.”
“We interviewed several facilities in the area and were immediately impressed with Rainbow Child Care Center in Centerville.”
“The staff is amazing, they communicate extremely well about events and activities, the center itself is extremely clean and organized and the teachers…”
People customers mention
Rainbow3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EElisabeth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Kindercare on East Social Row is an excellent facility! The staff here is knowledgeable, experienced, and kind. I feel safe leaving my baby here, knowing she is receiving the highest quality of care. I am routinely impressed with the fun and creative activities the staff come up with that I know are also supporting…
Reasonable priceService not listed
JJulia13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
After visiting multiple daycares, this one took the cake for us! The center is inviting and clean & the staff is attentive and genuinely excited to see my son every day! Seeing him smile at his teachers makes it that much easier. With this being my first time picking out a daycare, I am glad we picked KinderCare!
AAlita1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ms Tina and her staff are the absolute best! The facility is clean, has nice and well maintained facilities, and outdoor and indoor play areas! The staff takes amazing care of a daughter and they feel like part of the family. I’m lucky to have this KinderCare location in my village:)
NNathaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The staff are absolutely fantastic and I highly recommend this center to everyone I know. The quality of care provided is exceptional and our child has flourished since starting there. It is evident that the staff at KinderCare are passionate about what they do and genuinely care for the children that they work with.
TTitianya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Love this center both of my girls are here and they love it. They love telling me about their day and making new friends.
KKayla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This school really cares for your children. They treat each child as their own. My daughter has made the best of friends and LOVES her teachers. I love getting to see pictures of the activities she does throughout the day with her friends. I highly recommend sending your children here!
Kindercare on East Social Row is an excellent facility! The staff here is knowledgeable, experienced, and kind. I feel safe leaving my baby here, knowing she is receiving the highest quality of care. I am routinely impressed with the fun and creative activities the staff come up with that I know are also supporting my baby’s development. I also cannot express how much I appreciate the director and assistant director who worked with me and showed me grace and understanding while I navigated a family emergency. This is an excellent child care facility that I would highly recommend.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 10 months ago
Hi Elisabeth!
Thank you so much for your kind words and for taking the time to share your experience with us. We're happy to hear that you have had such a positive experience with us! It means a lot to know that you feel safe and confident leaving your baby in our care. Our team is dedicated to creating a nurturing and stimulating environment, and it's wonderful to hear that our efforts are making a difference for your family. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, East Social Row KinderCare
J
Julia Johnson13 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
After visiting multiple daycares, this one took the cake for us! The center is inviting and clean & the staff is attentive and genuinely excited to see my son every day! Seeing him smile at his teachers makes it that much easier. With this being my first time picking out a daycare, I am glad we picked KinderCare!
Response from the owner · a year ago
Hi Julia!
Thank you so much for your wonderful review! We're thrilled to hear that you found our center inviting and clean, and that our staff has made such a positive impression on you and your son. Seeing those smiles is what makes our work so rewarding. We're happy to hear that you have had such a positive experience with us! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
East Social Row KinderCare
A
Alita Giacone1 reviewiTotal number of Google reviews Alita has written across all businesses on Google Maps, not just this one.
Ms Tina and her staff are the absolute best! The facility is clean, has nice and well maintained facilities, and outdoor and indoor play areas! The staff takes amazing care of a daughter and they feel like part of the family. I’m lucky to have this KinderCare location in my village:)
Response from the owner · a year ago
Hi, Alita,
Thank you so much for your kind words about Ms. Tina and her team! We're thrilled to hear that you appreciate the cleanliness and maintenance of our facilities, as well as the care and attention your daughter receives. We're happy to hear that you have had such a positive experience with us! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, East Social Row KinderCare
A
Anthony Lyons1 reviewiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Great facility staff generally cares about kids and is always clean
Response from the owner · a year ago
Hi Anthony,
Thank you so much for your wonderful review! We're thrilled to hear that you find our facility great and appreciate our caring staff and cleanliness. We're happy to hear that you have had such a positive experience with us! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, East Social Row KinderCare
N
Nathaniel Payne1 reviewiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
The staff are absolutely fantastic and I highly recommend this center to everyone I know. The quality of care provided is exceptional and our child has flourished since starting there. It is evident that the staff at KinderCare are passionate about what they do and genuinely care for the children that they work with.
Response from the owner · a year ago
Hi Nathaniel,
Thank you so much for your kind words and for taking the time to share your experience with us. We're happy to hear that you have had such a positive experience with us! It's wonderful to know that your child has flourished and that our passionate staff have made such a positive impact. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards, East Social Row KinderCare
T
Titianya Mallory2 reviewsiTotal number of Google reviews Titianya has written across all businesses on Google Maps, not just this one.
Love this center both of my girls are here and they love it. They love telling me about their day and making new friends.
Response from the owner · 2 years ago
Hi Titianya!
Thank you so much for your wonderful review! We're thrilled to hear that both of your girls are enjoying their time at our center and love sharing their daily adventures with you. It's heartwarming to know they're making new friends and having such positive experiences. We're happy to hear that you have had such a positive experience with us! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm Regards,
East Social Row KinderCare
R
Rawan FahmayeeLocal Guide · 11 reviewsiTotal number of Google reviews Rawan has written across all businesses on Google Maps, not just this one.
My husband and I took our kids to their first day at KinderCare East Social Row on Monday 09/30/2024, and the experience was far from what we expected. Upon entering the building, Tina approached us, informing me that there was a packet I needed to complete before my kids could attend. This came as a surprise because I had contacted the daycare multiple times in the previous month to confirm that everything was ready and to ask if they needed any additional information. At no point had anyone mentioned these packets.
While standing by the front desk, something truly disturbing caught our attention. Through a glass window behind us, I saw a caretaker changing a little girl's diaper while she was standing, right outside the bathroom door. Shockingly, all of the child’s private areas were fully exposed for everyone to see, including us. As parents, we found this completely inappropriate and felt very insecure about leaving our children in a place where their privacy could be compromised in such a way.
Additionally, the staff looked unprofessional. It was as if they had just gotten out of bed, and their clothes were noticeably unclean. The daycare itself appeared disorganized and messy, which only added to our discomfort. For the sake of my children's health and safety, I decided not to leave them there. I simply couldn’t risk their well-being or my peace of mind.
The next day, I called to speak with the manager to share my experience and inform her of my decision, but she wasn’t available. I left a message with the agent who answered the phone, and she assured me that she would pass it along to the manager and that I’d receive a call back as soon as possible. However, I have yet to hear from anyone.
Response from the owner · 2 years ago
Hi Rawan,
Thank you for taking the time to share your experience with us. We understand that the process of enrolling and starting at daycare can be overwhelming, and we expect our teams to go above and beyond to make this process easier for any family looking to join our center. This includes being organized, reliable, and communicative, and we hold our teams to a higher standard than what you have described here. We understand how important it is for parents to feel confident and secure about their children's care. Every family that has chosen KinderCare should have confidence that their child is learning and growing in a safe, warm, and welcoming environment, and we want to assure you that we hold our teams to a much higher standard than what you have described here. If you are open to further conversation, please call us at 888-525-2780, 6am-5pm PST, M-F. Thank you again for taking the time to share your feedback.
Warm Regards,
East Social Row KinderCare
K
Kayla Vernon1 reviewiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
This school really cares for your children. They treat each child as their own. My daughter has made the best of friends and LOVES her teachers. I love getting to see pictures of the activities she does throughout the day with her friends. I highly recommend sending your children here!
Response from the owner · 3 years ago
Hi, Kayla!
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! At KinderCare, we believe that every child has the right to learn and grow in a safe, warm, and welcoming environment, and we are thrilled that our team at East Social Row KinderCare has provided that for your daughter. It’s wonderful to hear that they are thriving in our care, and we cannot wait to see what they learn next! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm regards,
Krystal, Family Support
J
Jess5 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
My baby goes here and I have never felt more at peace with an establishment. The parent app makes communicating effortless. I can see my baby’s progress through each day; what she eats, how much, when they change a diaper, when and for how long she naps, photos and/or videos during playtime…
The staff is so friendly and accommodating. I can’t think of anything much more to say, other than I have no regrets about this daycare <3
Response from the owner · 3 years ago
Hi, MECH!
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! We could not be more proud of our team at East Social Row KinderCare for creating such a fun, safe, and positive environment for children to learn and grow in, and it’s wonderful to hear that your little one loves spending time in their classroom. We know it can be tough to be away from your little one, and that's why we are thrilled to have an App to help keep them close to you with fun pictures as well as important updates such as meals, diaper changes, and more! Thank you for choosing us to be your partner in childcare and education, we are looking forward to watching her learn and grow for years to come! Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm regards,
Erika, Family Support
M
Mokhina Rayimalieva11 reviewsiTotal number of Google reviews Mokhina has written across all businesses on Google Maps, not just this one.
Even though my kids were there for a short time, we really loved this place, the number one reason for 5 stars is how good the sanitation was at the place and they always made sure the kids washed their hands frequently that kept my kids from getting sick! And, of course, special thanks to Lisa and Miss Bridget.
Response from the owner · 3 years ago
Hi, Mokhina!
Thank you for taking the time to leave a review for KinderCare. We're happy to hear that you have had such a positive experience with us! At KinderCare, we believe that every child has the right to learn and grow in a safe, warm, and welcoming environment, and we are thrilled that Ms. Lisa and Ms. Bridget, and our team at East Social Row KinderCare has provided that for your little one. It’s wonderful to hear that they are thriving in our care, and we cannot wait to see what they learn next!. Families like yours are why we do what we do, and we could not imagine KinderCare without you. Thank you for being a part of our family; we are so happy you're here!
Warm regards,
Krystal, Family Support
