Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Eastman Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%34+8.2Value 14%72+10.2Replies to reviews 7%69+4.9Momentum penalty0−10Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Eastman Auto Care

Ames, IA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 60 towing services · 4.6★ from 186 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eastman Auto Care is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eastman Auto Care is better than 34% of towing services.D
34
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eastman Auto Care is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eastman Auto Care is better than 72% of towing services.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eastman Auto Care is better than 0% of towing services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eastman Auto Care is better than 69% of towing services.B
69

Reviews for your job

Customers hired Eastman Auto Care for 8 kinds of job.

Eastman Auto Care for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Engine repair”

Carrie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This is our favorite 😍 auto repair place in Ames. Larry is honest and does a great job fixing our older Toyota Sienna.

Reasonable priceGeneral repairs & maintenanceEngine repairBattery
Mariah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Larry Eastman and co. do a wonderful job on your vehicle, go above and beyond for you as a client and are just genuinely kind people. I highly recommend this business to anyone who needs a quick and quality repair!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Larry is great and honest. I’ve known him for a long time. Very trustworthy. Highly recommend

Air & cabin filter replacementBatteryEngine repair
Jacob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a broken turbo in my Ford Escape. Job was done well and customer service was excellent! Very affordable prices for the current market!

Engine repair
DesireeLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Larry is awesome and has always helped me quick and painlessly! Brought my car in early morning for an engine problem and got my car back (driving better then ever) on the same day! Will always come here in the future and recommend Eastmans to anyone needing services! Also have loaners available⭐️⭐️⭐️⭐️⭐️

Engine repair+ Punctuality+ Quality+ Professionalism
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Larry at Eastman Auto helped my family get back on the road for their vacation after my diesel truck blew a high pressure oil line. Thank you for getting us in, taken care of and back on the road as quickly as possible. You along with Dax at Bud's Auto Repair made an awful situation better and saved my family's vacation.

Engine repair
MaggieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I love using Eastman Auto Care for any and all automotive repairs! Larry is a great, trustworthy guy and he will work with you to determine if a repair needs to be done right away or if it can wait. I can always get in quickly and if anything additional comes up, Larry makes sure to communicate and explain as needed.

Electrical repairEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Dave1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceEngine repairAir conditioning+ Punctuality+ Professionalism
tysean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BrakesEngine repairGeneral repairs & maintenance+ Quality+ Professionalism
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairWheel alignment+ Punctuality+ Professionalism+ Value
LT_Davis5 years ago★★★★★

Rating only, no written review.

Engine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 50%Overpriced 17%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance20—
Oil change18—
Brakes13—
Tires11—
Engine repair11—
Steering & suspension repair9—
Auto engine diagnostic8—
Air conditioning7—

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