Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Eastman Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%34+8.2Value 14%72+10.2Replies to reviews 7%69+4.9Momentum penalty0−10Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Eastman Auto Care

Ames, IA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 60 towing services · 4.6★ from 186 Google reviews

📞 Call (515) 232-8809Request a call backWebsite ↗

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eastman Auto Care is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eastman Auto Care is better than 34% of towing services.D
34
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eastman Auto Care is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eastman Auto Care is better than 72% of towing services.B
72
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eastman Auto Care is better than 0% of towing services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eastman Auto Care is better than 69% of towing services.B
69

Reviews for your job

Customers hired Eastman Auto Care for 8 kinds of job.

Eastman Auto Care for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Steering & suspension repair”

KevinLocal Guide · 101 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Larry is an honest mechanic who can fix or maintain most anything, but he only fixes what needs to be repaired. Like I said, he's honest. Again today, helpful honesty.

Great priceSteering & suspension repair
Mariah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Larry Eastman and co. do a wonderful job on your vehicle, go above and beyond for you as a client and are just genuinely kind people. I highly recommend this business to anyone who needs a quick and quality repair!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Suzanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Larry does great work and in a timely manner. I purchased a car from Jensen Ford in Marshalltown and let the owner know that the car had a bad vibration. This was right when I purchased the vehicle. Took it back in to Jensen and they told me that I bent 2 wheels and I would need to pay $2800 for 2 wheels since it…

Steering & suspension repair
Curtis17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Super shop and he keeps you well informed. Top quality repairs! The best auto repair shop in Ames!

Steering & suspension repairSteering & suspension replacement
BryanLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have spent the last couple years moving more of my auto service needs to Larry at Eastman. Originally I only used him for the most difficult things (full rear air suspension and controller on Yukon). As other specialty shops have had major quality issues (EnTire particularly), Eastman has continued to deliver…

BrakesAir conditioningElectrical
Riley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I missed my appointment but they still got me in really quick. Easy going professionals, great service. Worked with my warranty company and the $2,000 repair didn’t cost me a dime.

Steering & suspension repairVehicle Inspection
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Larry is great and honest. I’ve known him for a long time. Very trustworthy. Highly recommend

Air & cabin filter replacementBatteryEngine repair
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

When I take my van to Larry he is fast friendly and does great work I will continue to go to Eastman auto care thanks Larry

Steering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
tysean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BrakesEngine repairGeneral repairs & maintenance+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 50%Overpriced 17%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance20—
Oil change18—
Brakes13—
Tires11—
Engine repair11—
Steering & suspension repair9—
Auto engine diagnostic8—
Air conditioning7—

Compare with

Fix It Auto Repair logoFix It Auto RepairExperts Score 95Ames · 4.92★Campus Garage logoCampus GarageExperts Score 93Ames · 4.90★Automotive Lift Services logoAutomotive Lift ServicesExperts Score 87Ames · 4.93★