HVAC contractor · Everett, WA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 54 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★360 Google reviews · 24 photos
97%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Eco Electric, Plumbing, Heating and Air at a glance
Customers frequently cite punctual arrivals, thorough assessments, and clear communication regarding repair options and pricing for electrical, plumbing, and HVAC services. Positive reviews highlight the staff's professionalism, willingness to educate homeowners, and transparent estimates without hidden fees. However, low-star reviews indicate patterns of appointment cancellations, significant delays in completing installations, and perceptions of aggressive upselling or inflated costs for minor repairs.
Google rating: 4.9 out of 5 from 360 reviews (97% five-star).
Reviews on this page: 360 Google reviews (273 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 6, 2026.
Service: Leak Detection Service serving Everett, Washington.
Data from Google, last updated November 8, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eco Electric, Plumbing, Heating and Air: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eco Electric, Plumbing, Heating and Air: 84/100 on this factor. Category median: 92.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eco Electric, Plumbing, Heating and Air: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eco Electric, Plumbing, Heating and Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eco Electric, Plumbing, Heating and Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eco Electric, Plumbing, Heating and Air: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
360 Google reviews we collected
4.9of 5
5 stars34997%
4 stars21%
3 stars10%
2 stars00%
1 star82%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
98%praise
Praise58198%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price830%
Reasonable1452%
Overpriced14%
Not sure415%
$1.2k+170% vs typical leak detection services
Middle half of what 25 customers paid ($448–$3.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17630%
Quality & results11319%
Communication9316%
Speed & response8114%
Price & value7212%
Would recommend427%
Honesty & trust142%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Crew was friendly and helpful all in all the quality experience.”
“Jordan Carlson came out promptly same day and did a very thorough and personalized assessment of our home’s electrical.”
“That didn't work for me, so they say no worries, we’ll keep your original appointment 11-1, and provide a heads up 30-40 minutes ahead of arrival.”
“He explained what was causing the issue and resolved it thoroughly.”
“Had an underground water leak called and they came out the same day within an hour brought out locators and had it fixed in three days.”
“They came and gave a diagnosis w/ no hidden fees (unlike some other local places.”
“Very expensive and aggressive selling by the manager as well who tried to tell me that the price was ok.”
“Highly recommend as your go to Company for all your home repairs.”
“I cannot recommend him enough”
“excellent service and honest on what I need to be repaired”
People customers mention
Edwin20 reviews
Arron6 reviews
Aaron4 reviews
Jameson3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eco Electric, Plumbing, Heating and Air for 5 kinds of job. Pick one to see what they paid and said.
JJack2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had an underground water leak called and they came out the same day within an hour brought out locators and had it fixed in three days. Service was impeccable. Crew was friendly and helpful all in all the quality experience. I can’t recommend them highly enough
Paid $2,000+Reasonable priceService not listed
PPup-Shin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
My Plumber worked hard to finish the job. The estimate was little bit high so he advised me to do the job by myself, then I could save some money.
I don’t know anything about the plumbing , and I am not confident to do the job especially for leaking problem in condensed drain pipe.
When I hesitated to approve the…
Paid $1,000–1,200Reasonable price
JJonLocal Guide · 190 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
On time, in fact early for appointment. Explained the issue, and gave me options for repair and replacement.
Paid $1–200Great priceHVAC system maintenance
Ssusan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The techs were wonderful!!!! So far everything seems to be working just fine. Thanks
Paid $2,000+Reasonable priceService not listed
CCat2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Aaron explained the repairs and answered questions fully. Very good customer service.
Paid $1–200Reasonable priceHVAC system maintenance
BBeth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came within an hour of calling them. The tech was very thorough and explained everything he did and what he recommends in the future.
Paid $800–1,000Reasonable priceHeating system repair
Jordan Carlson came out promptly same day and did a very thorough and personalized assessment of our home’s electrical. He was willing to educate me throughout the whole encounter and is clearly an expert in his trade. I would feel safe and secure entrusting him to oversee any electrical work for myself or my family.
Services: Service not listed
W
Walt Swan8 reviewsiTotal number of Google reviews Walt has written across all businesses on Google Maps, not just this one.
Jordan did an awesome job and I really appreciate his care and attention to detail. Will definitely be going with eco electric going forward.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
Thank you for the kind words! We’re thrilled Jordan’s care and attention to detail made a difference. We appreciate you choosing Eco Electric and look forward to serving you again. Thanks again!
A
Alexandria Munoz2 reviewsiTotal number of Google reviews Alexandria has written across all businesses on Google Maps, not just this one.
Great service. Honest and efficient. Thanks for making our home safe and warm!!
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system installation, HVAC duct & vent installation
Response from the owner · a week ago
Alexandria, thank you for the kind words! We’re glad we could make your home safe and warm. We appreciate your trust in Eco Electric, Plumbing, Heating and Air and look forward to helping you again.
J
jnapier99Local Guide · 11 reviewsiTotal number of Google reviews jnapier99 has written across all businesses on Google Maps, not just this one.
I responded to a FB ad for an offer on a furnace tune-up. Appt. was scheduled through text messages for a few days later. The day before the appt. I got another message stating “unfortunately the service professional assigned to your call will be out, would you like to reschedule?”. No problem, things happen though I wondered why a different tech couldn’t be assigned. I rescheduled for the next day, with an 11am-1pm window. Then I got a text at 8:25am, asking "can we come at 8:45-9:45 as we have an opening”. That didn't work for me, so they say no worries, we’ll keep your original appointment 11-1, and provide a heads up 30-40 minutes ahead of arrival. 1pm came and went, no heads up, no tech, and no answers to messages. I finally heard from them at around 1:20 saying the appointment was “accidentally rescheduled” for 1-3pm. Nothing but a waste of time and constant runaround with zero respect for their customer’s time. Terrible, they don't deserve even one star
Response from the owner · a week ago
We’re very sorry for the repeated scheduling errors, missed arrival window, and lack of communication. That is unacceptable and not the experience we want for our customers. Please contact our office so we can locate your appointment and make this right. Thank you for bringing this to our attention, and we hope to have the chance to serve you properly in the future.
J
Jack Dockstader2 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Had an underground water leak called and they came out the same day within an hour brought out locators and had it fixed in three days. Service was impeccable. Crew was friendly and helpful all in all the quality experience. I can’t recommend them highly enough
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · 2 weeks ago
Thanks so much, Jack! We're glad our Bothell team could respond quickly and take care of your underground water leak. We appreciate your kind words about the crew and your recommendation. Thank you, and we look forward to helping with any future plumbing, heating, or electrical needs.
S
Scott TollefsonLocal Guide · 27 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Thanks so much, Scott! We're glad Jordan could help in Bothell with your electrical work and bathroom ventilation. We appreciate the kind words, and we're here whenever you need service in the future. Thanks again!
D
Dave Dayrit5 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Jacob was very professional and knowledgeable. He not only performed service on my water heater tank but also took the time to educate me, which I greatly appreciated.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Thanks for the great review, Dave! We’re glad Jacob was professional, knowledgeable, and took the time to walk you through the water heater service. We appreciate your feedback and look forward to helping with any future needs. Thank you!
M
Mike Alva5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
ECO service electrian (jake) did a outstanding job answering my questions on future electrial work i am planing on this coming spring. Even though we did not elect to go forward with the small job we had were impressed with his professional on behalf of ECO.
Response from the owner · 2 weeks ago
Thanks, Mike! We're glad Jake could help with your electrical and lighting questions in Tulalip. We appreciate you noticing his professionalism — when you're ready this spring, we'd be happy to assist. Thanks again!
J
J Rowe11 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
I scheduled Caleb to come out for a leak detection test on a residential water line, since I wanted to find out where it was leaking. Unfortunately, that did not take place. He did offer quotes on different ways to fix the leaking line. He was personable and knowledgeable.
Response from the owner · 2 weeks ago
Hi J,
I'm sorry we weren't able to complete the leak detection during Caleb's visit. Thank you for noting he was personable and knowledgeable. Please contact our office to reschedule the leak detection so we can locate and repair the issue.
Thank you for your feedback and for choosing Eco Electric, Plumbing, Heating and Air — we appreciate the opportunity to help again.
