Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Customers frequently praise the company for its punctuality, professional communication, and thorough exterior and interior treatments for pests like mosquitoes, wasps, and spiders. Recurring themes include knowledgeable technicians who provide detailed updates and reasonable pricing for services ranging from quarterly plans to crawl space conditioning. However, some low-star reviews criticize the handling of long-term contracts, citing issues with bait box maintenance and difficulties in transferring calls to human representatives for service adjustments.
Data from Google, last updated November 2, 2026.
1,678 Google reviews we collected
Phrases our text analysis found in 1,076 written reviews
How often each topic comes up in the written reviews
We read 1,076 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeremy and Michael were great - extremely communicative, provided updates, straight to the point and very knowledgeable.”
“They responded promptly to my inquiries and sent somebody out to inspect just an hour after I called.”
“Thank you for your attention to detail and follow through.”
“I highly recommend this business for your exterminating needs!”
“It’s great to have access to a company that is a great value, has a superior product and provides great customer service.”
“They come to your home and do nothing , then they charge you, beware they are a rip off!”
“Ward was professional, communicated well and did all I asked.”
“They respond quickly whenever we reach out, the work is thorough, and the customer service is genuinely fantastic.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,678 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dakota is excellent. Thank you for your attention to detail and follow through. I’m a very happy customer.
Love this company. Every interaction is pleasant and productive. Jeremy and Michael were great - extremely communicative, provided updates, straight to the point and very knowledgeable. Recommend Economy Exterminators for any job you need done in their wheelhouse.
Jaime came today for my mosquito. He sprayed my entire yard. Hopefully for the last time in 2026!He was pleasant and efficient.
Great customer service and very professional...My experience has been spectacular so far... Latonya
Thank you Latonya for your review and for being a customer! We really appreciate your business. Robert Dyson Branch Manager.
Great service so far. Shad was a very knowledgeable and friendly during his visit.
Dakota did an outside service for me today, and he did an excellent job. He treated the exterior of my home and removed wasp nests and spider webs. He was efficient and did a great job. His attention to detail is appreciated!
Thank you Krista for your review and for all your kind words. Robert Dyson Branch Manager.
We had the crawl space conditioned. They did a quick and complete job. The employee we had was Jeremy who worked the whole time he was here. Very professional man. He kept us informed the whole way. Total job took only 1 and 1/2 day. The price was reasonable. I would have them do any additional work if needed.
Thank you for sharing your positive experience with Jeremy. We are thrilled to hear that Jeremy provided you with professional and informative service throughout the entire process. We pride ourselves on delivering quick, complete, and reasonably priced services to our customers. Should you ever require any additional work in the future, we would be more than happy to assist you. Thank you for choosing Economy Exterminators in Charlotte! Kevin Pagan- Branch Manager
Excelente muy bueno muy amable y muy entendible
Great company and employees
Thank you Mattie for your review and for being a customer for over 4 years! Robert Dyson Branch Manager.
Very thorough and professional
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts