Google reviewers rate this San Jose junk removal service five stars based on two hundred and twenty reviews, with the owner responding to ninety-nine percent of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing as key strengths, noting that crews handle items carefully and leave properties clean. Recurring themes include professional conduct and efficient scheduling, though isolated complaints describe instances of missed appointments and pricing significantly higher than local competitors.
Google rating: 5.0 out of 5 from 220 reviews (99% five-star).
Reviews on this page: 220 Google reviews (190 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Furniture Removal Service serving San Jose, California.
Data from Google, last updated November 2, 2026.
Star ratings
220 Google reviews we collected
5.0of 5
5 stars21799%
4 stars10%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 190 written reviews
99%praise
Praise46199%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10222%
Staff & attitude9921%
Price & value7516%
Would recommend7015%
Quality & results6113%
Communication358%
Honesty & trust235%
What customers talk about
We read 190 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“River did a great job and the process was very quick and simple.”
“The team was professional, communicated well & clean.”
“Very friendly, affordable, professional and extra clean.”
“Definitely over priced”
“Highly recommend to anyone needing help during a difficult time.”
“They answered in a timely manner and provided great service!”
“Great communication, on time (even arrived early), quick and professional work, two very nice individuals.”
“River understood that, and he handled everything with genuine care and sensitivity.”
People customers mention
River23 reviews
Isaiah7 reviews
Jeremiah6 reviews
Diaz5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The team was professional, communicated well & clean. River was very quick and timely with his response. Appreciate the work, great job!
Price assessment: Reasonable price
Services: House & garage cleanouts, Debris removal
Response from the owner · 5 days ago
Thank you, Susan, for the wonderful review. We’re glad our team communicated clearly and left the space clean. We appreciate your recognition of River’s prompt response and are happy you were pleased with the work. Thanks for choosing us!
D
Dakota Reed2 reviewsiTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
Thank you, Dakota, for the kind review. We are glad to hear we were on time and respectful. We appreciate you taking the time to share your experience. We look forward to serving you again.
M
M Nguyen2 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
River and his helper helped remove a queen-sized mattress and spring box, table and desk chair from home in San Jose. The crew handled the tight stairwells with absolute ease. They arrived exactly during their promised window and even called 30 minutes before arriving to let me know they were on the way.
They were incredibly careful not to scratch the walls or scrape the hardwood floors. The final price matched the text estimate exactly, with zero hidden fees. I’m incredibly impressed by their speed and professionalism and would absolutely use them again! Thank you, River!!
Price assessment: Reasonable price
Services: Furniture removal
Response from the owner · 3 weeks ago
Thank you, M Nguyen, for the wonderful review. We are thrilled River and the crew made your move smooth, handled the tight stairwells with care, and arrived on schedule. We take pride in protecting homes and keeping pricing transparent, so it means a lot to hear you were impressed. We look forward to helping you again in the future.
B
Ben McGary6 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Exceptional. Will absolutely call again and recommend to everyone.
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · a month ago
We’re thrilled to hear you had an exceptional experience. Thank you for choosing us again and for recommending us to others, that truly means a lot. We look forward to helping you whenever you need us.
D
Dino Garib3 reviewsiTotal number of Google reviews Dino has written across all businesses on Google Maps, not just this one.
Very friendly, affordable, professional and extra clean.
Highly recommend to everyone to use these guys.
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · a month ago
Thank you so much, Dino. We appreciate you highlighting our friendly, affordable, professional and extra clean service. Your recommendation means a lot and helps others find us. We look forward to serving you again.
C
charles reynolds3 reviewsiTotal number of Google reviews charles has written across all businesses on Google Maps, not just this one.
River did a great job and the process was very quick and simple.
Response from the owner · a month ago
Thank you, Charles, for the excellent review and 5 stars. We are thrilled to hear River made the process quick and simple. We will pass along your kind words to the team. We appreciate your support and look forward to helping you again.
G
Green1 reviewiTotal number of Google reviews Green has written across all businesses on Google Maps, not just this one.
I definitely recommend them!! They were very professional, fast, and responsive. They answered in a timely manner and provided great service!
Price assessment: Great price
Services: Junk removal
Response from the owner · a month ago
Thank you so much for recommending us and for the kind words. We're glad our team was professional, fast, and responsive and that you had a great experience. We appreciate your trust and look forward to helping you again whenever you need us.
M
Michelle Lacey2 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
River and his team were incredibly kind, fair, and thoughtful. I was helping my dad dispose of some personal and meaningful items, pieces that had been passed down from his father, along with items that held memories of my mom. It's never easy letting go of things like that; to most people, they might look like just belongings, but to us they carried real weight. River understood that, and he handled everything with genuine care and sensitivity.
He also came out the same day, just a few hours after my first call, which was a huge relief when we were trying to get this handled. On top of that, the pricing was fair and transparent, no surprises, just honest work. I will never hire anyone other than this company. Hands down the best experience; highly recommend.
Price assessment: Reasonable price
Services: Appliance removal & disposal
Response from the owner · 2 months ago
Michelle, we are deeply moved by your kind review and grateful you trusted River and the team during such a sensitive time. We're glad River could respond the same day and that our transparent pricing and care made a difficult process easier. Your recommendation means a great deal and helps others know what to expect. We will continue to provide that same level of respect and service.
T
Taunja Esquivel6 reviewsiTotal number of Google reviews Taunja has written across all businesses on Google Maps, not just this one.
I had excess dirt to be removed from the backyard. They had to shovel in garbage cans and use a dolly to remove through the house. They were very respectful of my space and did a great job!
Price assessment: Reasonable price
Services: Yard debris removal
Response from the owner · 2 months ago
Thank you, Taunja! We’re glad the team could efficiently remove the dirt and respected your space while using the dolly and cans. We’ll pass your kind words along to the crew. We appreciate your business and look forward to helping you again.
N
Nia Crawford2 reviewsiTotal number of Google reviews Nia has written across all businesses on Google Maps, not just this one.
River was so nice and easy to work with. He showed up on time and removed everything quickly
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Nia. We're thrilled River was punctual and made the removal quick and easy. We appreciate your feedback and look forward to helping you again.
