Karenmarie Washenko8 reviewsTotal number of Google reviews Karenmarie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you great job
EcoShield Pest Solutions
4.9 ★★★★★ 6,034 Google reviews · 24 photos
96%five-star reviews
11%reviews answered by the owner
Oct 2026latest review
EcoShield Pest Solutions at a glance
Customers frequently praise technicians for their professionalism, punctuality, and thoroughness in addressing issues like wasp nests and general pest maintenance. However, a pattern of negative reviews highlights difficulties with contract cancellation, billing disputes, and perceived misrepresentation of service frequency during door-to-door sales. The company maintains a 4.9 rating from 6034 reviews, though the owner has replied to only 11% of them.
- Google rating: 4.9 out of 5 from 6,034 reviews (96% five-star).
- Reviews on this page: 6,033 Google reviews (5,186 with written comments, 26 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: October 31, 2026.
- Service: Pest Control Service serving Nashville, Tennessee.
Data from Google, last updated November 2, 2026.
Star ratings
6,033 Google reviews we collected
- 5 stars5,78696%
- 4 stars841%
- 3 stars150%
- 2 stars180%
- 1 star1302%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,55297%
- Complaints1053%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,36537%
- Quality & results1,17132%
- Speed & response49213%
- Communication2868%
- Would recommend2286%
- Price & value592%
- Honesty & trust562%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“James was completely professional, knowledgeable, and courteous.”
“On the last occasion, the tech was disrespectful to my wife and even forgot a bottle of compressed chemicals on our driveway.”
“Ashley did a great job with our quarterly pest control service.”
“After this terrible experience, I sincerely wouldn't recommend EcoShield Pest Solutions to anyone.”
“He found the wasp nest right away and took care of it.”
“…him to leave he proceeded to heckle our dog from the window and then slowly dance down our drive way.…”
“He walked us through each step and did a great job.”
“There are numerous complaints describing the same lack of transparency and poor communication.”
“I highly recommend EcoShield and Ian for all pest control maintenance needs.”
“I would not recommend dealing with them, and they WON'T tell you about the $250 cancellation fee for them doing an incomplete and unprofessional job!”
“He was fast efficient and did a great job explaining and setting a reasonable level of expectations for my wife and I about how quick our little pest…”
“TL;DR: Their salesman are not transparent with pricing, and you can’t cancel your contract once you find out how overpriced it is unless you pay them $300.”
“Ashley is a gem— very positive, friendly and seems to not only enjoy, but genuinely LOVE what she does.”
“Asked them to cancel after their salesman lied about the frequency of billing.”
People customers mention
- Ian 90 reviews
- Paxton 28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 6,034 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
CJ Uzomah6 reviewsTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley was great and the nontoxic spray is amazing for our family
John Gleason2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDO NOT USE. Go to your local Home Depot buy some bug spray and do it yourself. I've never had the motivation to write a bad review, but this company gave me it. After the responses on the phone about the lack of service, appointment changes, bugs still crawling around, and then hit with a $250 early contract termination fee, I am suggesting to rethink signing a contract with any service.
- Price assessment: Overpriced
Casandra CannonLocal Guide · 12 reviewsTotal number of Google reviews Casandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThomas was great. He was informative and he seem to care.
- Price assessment: Not sure
- Services: Spider extermination, Bug & insect extermination
- Pest type: Ants, Spiders, Other
carole dahlinger13 reviewsTotal number of Google reviews carole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWesley was great! He was very polite and accommodating. He found the wasp nest right away and took care of it.
- Price assessment: Reasonable price
- Services: Hornet & wasp extermination
- Pest type: Other
Alex Stephens3 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDecody is great and reliable. Always willing to make sure we don’t need anything else and check everything.
- Price assessment: Great price
- Services: Home inspection, General pest inspection
- Pest type: Spiders, Mosquitoes
Nick Branham8 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames was friendly and excellent.
- Price assessment: Great price
- Services: General pest inspection
- Pest type: Ants, Cockroaches, Spiders
Jonathan3 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames was completely professional, knowledgeable, and courteous. Highly recommended.
- Price assessment: Reasonable price
- Price: $60–80
- Services: Home inspection, General pest inspection, Bug & insect extermination
- Pest type: Ants, Spiders, Other
Luis CastellanosLocal Guide · 22 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley is very friendly and professional. Respectful of our home and property.
Sarah Cureton3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAshley was exceptional, best EcoShield member we’ve had thus far. Found wasp and hornets nests we couldn’t see with an untrained eye and treated them efficiently and effectively. Highly recommend.
- Price assessment: Great price
- Services: Hornet & wasp extermination
Business details
- Address: 230 Great Circle Rd Ste 214, Nashville, TN 37228
- Phone: (615) 806-7709
- Website: ecoshieldpest.com
- Service area: Nashville, TN