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Ecowater Systems

Water softening equipment supplier · Long Prairie, MN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%97+29.8Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 11 water softener servicesPosition by Experts Score among all companies we track in this category. · better than 20%
4.8 ★★★★★ 13 Google reviews
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 13 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Sep 2026latest review

Ecowater Systems at a glance

  • Google rating: 4.8 out of 5 from 13 reviews (85% five-star).
  • Reviews on this page: 13 Google reviews (8 with written comments).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: September 30, 2026.
  • Service: Water Softener Service serving Long Prairie, Minnesota.

Data from Google, last updated October 28, 2026.

Score profile vs other water softener services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.

Satisfaction88Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 88 (median 97)Reliability: 97 (median 97)Momentum: 100 (median 100)
Ecowater SystemsWater Softener Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ecowater Systems: 88/100 on this factor. Category median: 97.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ecowater Systems: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ecowater Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.

Star ratings

13 Google reviews we collected

  • 5 stars1185%
  • 4 stars18%
  • 3 stars18%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 8 written reviews

  • Praise13100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude538%
  • Quality & results431%
  • Speed & response18%
  • Communication18%
  • Price & value18%
  • Would recommend18%

What customers talk about

We read 8 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Such a kind man, did quality work and explained to us what our options were, he broke it down simply and straight forward with us!”
  • “We had our water softener installed through EcoWater and Duane did an amazing job!”
  • “Duane took it apart and repaired it in a very timely manner as we had company coming the next day.”
  • “We loved our experience with them, we got other quotes that was literally at least a thousand more from other places for a reverse osmosis in our house.”
  • “This company already came highly recommend from friends, and boy would we recommend rusty in a heartbeat!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had our water softener installed through EcoWater and Duane did an amazing job! He was very friendly and professional. We ended up adding the reverse osmosis system afterward. At first, I was considering buying one online but I’m so glad I decided to go through Duane instead. The service, convenience, and overall experience was amazing!

KatieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We loved our experience with them, we got other quotes that was literally at least a thousand more from other places for a reverse osmosis in our house. We worked with rusty and we were so pleased with him. Such a kind man, did quality work and explained to us what our options were, he broke it down simply and…

lorenLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service by Duane. I had a leaking valve that was getting worse . Duane took it apart and repaired it in a very timely manner as we had company coming the next day. Not the first time he has done work for us always friendly and professional.

Steve14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Replaced an ancient softener with a newer one and ended up paying less per month. Love 'em.

Lori5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent, excellent customer service! Our service was done by Rusty Rohde and we were surprised by his dedication to ensuring our water was the very best it could be. No second guessing our decision!

Customer reviews

4.8 ★★★★★ 13 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kim S.5 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had our water softener installed through EcoWater and Duane did an amazing job! He was very friendly and professional. We ended up adding the reverse osmosis system afterward. At first, I was considering buying one online but I’m so glad I decided to go through Duane instead. The service, convenience, and overall experience was amazing!

Katie GorackeLocal Guide · 12 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We loved our experience with them, we got other quotes that was literally at least a thousand more from other places for a reverse osmosis in our house. We worked with rusty and we were so pleased with him. Such a kind man, did quality work and explained to us what our options were, he broke it down simply and straight forward with us! This company already came highly recommend from friends, and boy would we recommend rusty in a heartbeat!

Response from the owner · a year ago

Thank you for the nice review. It was my pleasure to work with the both of you. I am so happy that you are pleased working with me. I always try to do my best to treat the customer the same way I would like to be treated. I am always there in case you ever have any questions or issues. Enjoy your water.

loren prangeLocal Guide · 40 reviewsTotal number of Google reviews loren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service by Duane. I had a leaking valve that was getting worse . Duane took it apart and repaired it in a very timely manner as we had company coming the next day. Not the first time he has done work for us always friendly and professional.

Steve East14 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Replaced an ancient softener with a newer one and ended up paying less per month. Love 'em.

Akari AllenLocal Guide · 50 reviewsTotal number of Google reviews Akari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kind people and very helpful

Lori Marden5 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent, excellent customer service! Our service was done by Rusty Rohde and we were surprised by his dedication to ensuring our water was the very best it could be. No second guessing our decision!

David DunneLocal Guide · 24 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly staff and awesome tasting water

Ellie Olmscheid3 reviewsTotal number of Google reviews Ellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service.

Dustin ButcherLocal Guide · 20 reviewsTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★
EricLocal Guide · 186 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ecowater Systems on Google Maps →

Business details