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ECS Technology Solutions

Computer security service · Omaha, NE

4.8 ★★★★★ 216 Google reviews · 23 photos
90%five-star reviews
78%reviews answered by the owner
Oct 2026latest review

ECS Technology Solutions at a glance

Google reviewers rate ECS Technology Solutions 4.8 out of 5 based on 216 reviews, with the owner responding to 78 percent of feedback. Customers frequently praise the company for prompt communication, efficient remote and in-person troubleshooting, and fair pricing for managed IT services. Recurring themes include friendly staff who resolve complex hardware and software issues quickly. However, low-star reviews cite specific instances of high diagnostic fees, poor follow-up on repairs, and allegations of equipment damage during service.

  • Google rating: 4.8 out of 5 from 216 reviews (90% five-star).
  • Reviews on this page: 215 Google reviews (163 with written comments, 6 with photos).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Home Network Installation serving Omaha, Nebraska.

Data from Google, last updated October 29, 2026.

Star ratings

215 Google reviews we collected

  • 5 stars19490%
  • 4 stars136%
  • 3 stars10%
  • 2 stars00%
  • 1 star73%

Praise vs complaints

Phrases our text analysis found in 163 written reviews

  • Praise24295%
  • Complaints145%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6325%
  • Speed & response5421%
  • Quality & results4116%
  • Would recommend3514%
  • Price & value3213%
  • Communication187%
  • Honesty & trust135%

What customers talk about

We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “ECS is always friendly, professional and quick to help no matter who I speak to.”
  • “I have been very impressed with the quick responses for needed support, and the follow ups to ensure the problems are resolved.”
    “My laptop was moving so slow I felt like I was back on dial up!”
  • “They resolve my issues quickly and efficiently every time and I know I can count on them for great service.”
    “I recently took my daughter's apple mac book pro in to have them see why keyboard is not working.”
  • “They are all great, but Tyler gets 5 stars for over and above service.”
  • “They offer affordable IT packages and maintenance without sacrificing quality.”
    “Very overpriced and lacking in communication to the customer.”
  • “they go above and beyond to ensure everything runs smoothly and takes the time to explain things clearly.”
  • “To be honest, I have to admit that I left a total of "8" call back voicemails over three days and none of them were returned.”
    “have the honesty to take responsibility for breaking the computer they basically claimed I am a liar and the computer was already broke.”

People customers mention

  • Computer 15 reviews
  • Tyler 4 reviews
  • Thompson 4 reviews
  • James 3 reviews
  • Courter 3 reviews
  • Elkhorn 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 216 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
klqljcerLocal Guide · 9 reviewsTotal number of Google reviews klqljcer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best out there

Karen Bertelsen6 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whatever the question or computer problem presented. . .ECS has quickly found the answer.

Response from the owner · a month ago

Thank you for the review Karen. We’re happy to hear our team was able to quickly find the right answers and solutions for your computer and IT needs. We appreciate your trust and look forward to continuing to provide fast, reliable support!

Kailyn Sebron14 reviewsTotal number of Google reviews Kailyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ECS is always friendly, professional and quick to help no matter who I speak to. They resolve my issues quickly and efficiently every time and I know I can count on them for great service. Highly recommend!

Response from the owner · 2 months ago

Thank you so much for your kind words and recommendation! We're thrilled to hear that you've consistently had a positive experience with our team. Providing friendly, professional, and responsive IT support is what we strive for every day, and it's wonderful to know we've earned your trust. We truly appreciate your support and look forward to continuing to be here whenever you need us. Thanks again!

L HendrixLocal Guide · 50 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Justin, Jared, Thomas, and the rest of the team are always great to work with. They have went above and beyond for us numerous times! Highly recommend .

Response from the owner · 6 months ago

Thank you for trusting us as your Managed IT Department! We will let the team know how much they are appreciated! We are lucky to have partners like you!

Christy KofoedLocal Guide · 18 reviewsTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ECS is amazing! I’ve been with them for a long time and they have always been truly amazing to work with and help me on any issue I have ever had! They have built several computers and laptops for me! They are wicked smart and truly are lifesavers! You won’t find anyone better! Thank you ECS you really do ROCK!! 💙⭐️

Response from the owner · 6 months ago

Thank you so much for the awesome review Christy! 💙 It truly means a lot to have your continued trust over the years. We’ve loved working with you and helping with all your tech needs—from custom builds to troubleshooting and ongoing support. As a managed service provider, our goal is to take the stress out of technology and keep everything running smoothly, so hearing that we’ve been “lifesavers” really makes our day! We appreciate you being part of the ECS family—thanks again for the kind words and years of support! ⭐

Philip Strevey10 reviewsTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been very impressed with the quick responses for needed support, and the follow ups to ensure the problems are resolved. ECS Rocks!

Response from the owner · 6 months ago

Thank you for your review Philip! Thank you for trusting ECS as your Managed Service Provider! We are lucky to have such great partners!

TJ GriggsLocal Guide · 25 reviewsTotal number of Google reviews TJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

WAY better than Ascend tech group. they are always on top of our problems when they do occasionally happen. either over the phone or in person. solid pricing as well. cant say enough good things about them.

Response from the owner · a year ago

Thank you for the 5-star review TJ, we really appreciate it! We’re glad our IT support team has been able to resolve your issues quickly for your business. We appreciate your trust and look forward to keeping your systems running smoothly!

T and M AutomotiveLocal Guide · 34 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elkhorn had been taking care of my small business Computer needs for many years (20+). They are no longer supporting the smaller customers that helped them get to where they are. They are now solely focused on larger corporate accounts. It is sad when one realizes that those they thought they could count on has thrown them under the bus. With regards to your reply, I want to mention it took me 4 days to find out why the 2 systems you built for me about 4-5 years back were not upgradeable to Windows 11. Once I knew where the problems were it took less than 10 minutes to correct. When I called, your support group couldn't be bothered. I was flat out told to go elsewhere with one suggestion being the GEEK SQUAD 😠. NICE!!!! 10 minutes or so would have saved me a lot of time, avoided this review and possibly retained a client. So, if I chose to look for a support group / business /contract it WILL NOT not be with ECS.

Response from the owner · a year ago

Hey Tim, First and foremost, thank you for trusting us with your business for over 20 years — that loyalty means a great deal to us, and we truly appreciate the opportunity to have supported your technology needs over the years. You're absolutely right that our service model has evolved. While we've phased out traditional break/fix support, we continue to offer tailored service plans for small businesses like yours. We understand that the options we currently offer may not have aligned with your needs, and we’re sorry to hear that this transition felt like a letdown. Please know this shift wasn’t about turning our backs on longstanding clients — quite the opposite. It’s about creating a more proactive, secure, and consistent support experience in today’s technology landscape, especially as cybersecurity threats and compliance demands grow. Our goal has always been to serve clients with excellence, and that sometimes means difficult changes in how we deliver services. If you’d ever like to revisit a solution that works for your business, our door is always open. We’d love to find a way to serve you again, even if in a new capacity. Wishing you continued success, The ECS Technology Solutions Team

todd mahinLocal Guide · 10 reviewsTotal number of Google reviews todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best IT Services in Nebraska and a great Managed IT Service Provider for our business

Response from the owner · Edited a year ago

Thank you for your positive feedback! We're thrilled to hear that our IT Support and Services have met your expectations and supported your business effectively. We will continue to offer cyber security services, backup and disaster recovery, and IT Service Desk services. Your satisfaction is our priority, and we look forward to continuing to serve you.

Ken Zarybnicky2 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very happy with their service. Returned phone call immediately and they were able to resolve all issues. Peace of mind to have their service. Thanks, Ken Zarybnicky (Elkhorn/Valley, Nebraska)

Response from the owner · a year ago

Thanks Ken for the review! We greatly appreciate your business!

ECS Technology Solutions on Google Maps →

Business details

  • Address: ECS Technology Solutions, 2720 N 206th St, Elkhorn, NE 68022
  • Phone: (402) 350-0372
  • Website: ecs.rocks
  • Service area: Omaha, NE