Edge Fitness LLC - Kernersville

We appreciate your input, James. It's important for us to provide engaging classes that focus on skill development as well as the fitness aspect of Boxing. This is why we often rotate between class types, bag workouts, partner drills, in and out of gym sparring, pad classes and so on. Your feedback will help us enhance our boxing program and ensure a more dynamic experience for all members. Thank you for sharing your thoughts!

Thank you, Debra! We're thrilled to hear you enjoyed the fitness class with Candi. The energy and engagement make all the difference. Keep up the great work, and we look forward to seeing you again!

Thank you for your wonderful feedback! We're thrilled that you and your daughter found the self-defense class engaging and informative. It's great to know our instructor and friendly atmosphere made a positive impact. We hope to see you both again soon!

Thank you, Brenda! We're thrilled to hear you enjoyed the class and found it informative. Your enthusiasm motivates us to keep delivering great fitness experiences. Looking forward to seeing you again soon!

Thank you for your wonderful feedback, Ginni! We're thrilled to hear that Josh's self-defense demo resonated with you. Your recommendation means a lot to us. We hope to see you again soon!

Thank you, Johnny! It’s wonderful to hear that your family enjoys the diverse classes we offer. We're committed to providing a supportive environment for all fitness levels. Looking forward to seeing you all again!

Thank you, Regina, for your fantastic review! We're thrilled to hear you appreciate our trainers and community atmosphere. At Edge Fitness, we strive to foster connections while helping you achieve your fitness goals. See you soon!

Seth, here is the last email we sent you as a reminder of what actually happened and to give everyone else at least part of the actual conversation. “This email constitutes our final response on this matter. Your most recent message continues to misstate facts, misapply legal terminology, and draw conclusions that are unsupported by law or by the record. We are correcting those points one final time below. First, the charge at issue was the result of an administrative system error, not fraud. Fraud requires intent, deception, and knowing misappropriation. An inadvertent charge that is identified, acknowledged, and addressed through established banking and compliance procedures does not meet that definition—regardless of how many times the word is repeated or referenced to unnamed “counsel.” Second, at no point did we “admit” to taking funds unlawfully, nor have we admitted to retaining funds improperly. What was stated—clearly and consistently—is that a billing error occurred and that resolution must proceed in accordance with banking rules once you represented that the transaction was reported as fraud. That position is not defiance; it is compliance. Third, your assertion that we are “in possession” of funds while refusing to return them misrepresents how electronic payments and disputes function. Once a transaction is reported as fraud, the funds are subject to the bank’s dispute process, including provisional credit, chargeback review, and recovery mechanisms. Issuing a parallel merchant refund under those circumstances is expressly discouraged and can result in duplicate reimbursement. This is not “generic guidance”; it is standard financial controls. Fourth, your claims regarding improper retention of personal information are incorrect. Client records for current and former customers are stored in a secure, encrypted client management system consistent with industry standards. This does not involve manual retention, employee misuse, or unrestricted access, nor does it constitute improper handling of data. Suggesting otherwise is speculative and inaccurate. Fifth, while you accuse us of unprofessionalism, your communications have repeatedly included ultimatums, threats of escalation, and allegations of criminal conduct. Despite that, our responses have remained factual, restrained, and professional. We will not engage further with inflammatory rhetoric or pressure tactics. To restate our position clearly and finally: You stated that the charge was reported as fraud and that your card was closed. Once fraud is reported, the dispute is governed by the bank. We will not issue a refund absent written confirmation from your bank that: No provisional or final credit has been issued, and The account is active and eligible to receive a merchant refund Until such documentation is provided, this matter must proceed through your financial institution. You reference “escalation” and potential reporting. That is your prerogative. We are confident in our compliance, documentation, and handling of this matter and will respond through the appropriate channels if contacted by any third party. No further correspondence will be provided unless and until the documentation described above is received. Any additional messages repeating accusations or demands will be noted but not answered. Josh Tufte Owner Edge Fitness LLC“

Thank you, Sarah! We're thrilled to hear you had a fantastic experience at Edge Fitness Kernersville. Our trainers are dedicated to helping everyone achieve their fitness goals. We appreciate your recommendation!

Thank you, Michelle! We're thrilled to hear you enjoy our family-friendly atmosphere and diverse opportunities. Your support motivates us to keep providing an exceptional fitness experience for everyone.