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Edgewater Piano Company

Piano instructor · Biloxi, MS · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%95+14.5Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 49 piano moversPosition by Experts Score among all companies we track in this category. · better than 81%
5.0 ★★★★★ 45 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review

Edgewater Piano Company at a glance

Google reviewers rate the business five stars based on forty-five reviews, noting that the owner responds to all feedback. Customers highlight punctual, professional service for piano tuning, cleaning, and repairs, with one reviewer mentioning reasonable and transparent pricing. For lessons, instructors are described as patient and engaging, effectively teaching students of various ages and backgrounds, including those with special needs. Recurring themes include personalized instruction, regular recitals, and significant student progress. No common criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
  • Reviews on this page: 45 Google reviews (45 with written comments, 7 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 1, 2026.
  • Service: Piano Mover serving Biloxi, Mississippi.

Data from Google, last updated October 25, 2026.

Score profile vs other piano movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability96Craft & service98Value95Momentum100Replies to reviews–Satisfaction: 99 (median 92)Reliability: 96 (median 89)Craft & service: 98 (median 96)Value: 95 (median 100)Momentum: 100 (median 100)
Edgewater Piano CompanyPiano Movers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Edgewater Piano Company: 99/100 on this factor. Category median: 92.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Edgewater Piano Company: 96/100 on this factor. Category median: 89.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Edgewater Piano Company: 98/100 on this factor. Category median: 96.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Edgewater Piano Company: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Edgewater Piano Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–

Bar = this company · dark tick = category median.

Star ratings

45 Google reviews we collected

  • 5 stars45100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 45 written reviews

  • Praise6098%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1931%
  • Would recommend1728%
  • Quality & results1016%
  • Speed & response813%
  • Price & value47%
  • Communication23%
  • Honesty & trust12%

What customers talk about

We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The teacher is patient and extremely kind, I am so happy that my daughter is taking piano lessons with you.”
  • “As a parent to an Autistic child I highly recommend your kids take lessons with this school.”
  • “Outstanding service , he fixed an old piano and tuned it.”
  • “He provided cleaning and tuning service that was quick and very thorough.”
  • “His pricing is also very reasonable and transparent.”
  • “He explained what he needed to do, was very prompt and had great communication as well as excellent people skills.”

People customers mention

  • Jacob 16 reviews
  • Ben 3 reviews
  • Sail 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Loren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My daughter loves coming here! Mr. Jacob is amazing at connecting with kids and teaching them about piano

Hannah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My daughter loves taking lessons with Mr. Ben. She looks forward to her lesson each week and is constantly improving and having fun while doing it! Thank you Edgewater Piano Co!!!

Tanisha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My daughter has grown so much since she started taking lessons. As a parent to an Autistic child I highly recommend your kids take lessons with this school. The teacher is patient and extremely kind, I am so happy that my daughter is taking piano lessons with you.

Florence5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I believe with faithful practice and study, I will learn this new activity because of a dedicated instructor.

Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We are so happy we chose Edgewater Piano Company! Mr. Ben makes the lessons fun and engaging while gearing exercises towards their interests. Would HIGHLY recommend!

Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My son takes piano lessons from Mr. Ben here! We absolutely adore him! He is an incredible pianist! He makes lessons so much fun and engaging! He is also so patient and encouraging! Easy 5 stars!!! Jacob has cleaned, tuned, and repaired our home piano! He did an awesome job and was very kind!

Photos

Customer reviews

5.0 ★★★★★ 45 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Loren Mohrman3 reviewsTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter loves coming here! Mr. Jacob is amazing at connecting with kids and teaching them about piano

Response from the owner · a week ago

Thanks for the kind words! I absolutely love teaching Sawyer!

Hannah Vasconcellos4 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter loves taking lessons with Mr. Ben. She looks forward to her lesson each week and is constantly improving and having fun while doing it! Thank you Edgewater Piano Co!!!

Response from the owner · a month ago

So glad to hear! That is wonderful! Thank you for the review!

Tanisha Smith4 reviewsTotal number of Google reviews Tanisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter has grown so much since she started taking lessons. As a parent to an Autistic child I highly recommend your kids take lessons with this school. The teacher is patient and extremely kind, I am so happy that my daughter is taking piano lessons with you.

Response from the owner · a year ago

I love teaching your daughter! Thank you for the thoughtful review!

Florence Clay5 reviewsTotal number of Google reviews Florence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I believe with faithful practice and study, I will learn this new activity because of a dedicated instructor.

Response from the owner · a month ago

Wonderful! Thank you!

Ashley Whitehead2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are so happy we chose Edgewater Piano Company! Mr. Ben makes the lessons fun and engaging while gearing exercises towards their interests. Would HIGHLY recommend!

Response from the owner · a month ago

Thank you so much!

Michelle Poothullil4 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son takes piano lessons from Mr. Ben here! We absolutely adore him! He is an incredible pianist! He makes lessons so much fun and engaging! He is also so patient and encouraging! Easy 5 stars!!! Jacob has cleaned, tuned, and repaired our home piano! He did an awesome job and was very kind!

Response from the owner · a month ago

That is wonderful! Thank you for the kind review!

James Rodriguez8 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding service , he fixed an old piano and tuned it., superb work, I’m thrilled he’s by far the best thank you Jacob.

Response from the owner · 2 months ago

You're welcome! Thank you so much for the kind review!

Trevor Sowers2 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our son has been a student with Edgewater Piano Company for nearly a year now and we have seen a noticeable difference in his focus and discipline. Jacob is a fantastic teacher, keeping his students engaged and eager to learn more.

Response from the owner · 2 months ago

Thank you so much! I love teaching him!

Jodi Hernandez3 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Jacob is a great teacher! He is fun and allows his students to incorporate their personal music interests into the lessons.

Response from the owner · 2 months ago

Thank you for the kind review!

aye aye2 reviewsTotal number of Google reviews aye has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Edgewater Piano Lessons is amazing! He is great with kids—very patient and encouraging. I love that he teaches them how to write their own songs, not just play from a book. We can see progress every day, which makes us so happy. The twice-a-year recitals are wonderful and really build confidence. This is the best piano lesson on the Coast! 🎹✨

Response from the owner · 2 months ago

Thank you so much! I am so glad to hear you enjoy the recitals!

Edgewater Piano Company on Google Maps →

Business details