Customers frequently praise Edison Electric for punctual arrivals, clear communication, and transparent pricing during services like panel upgrades, outlet installations, and whole-house evaluations. The company responds to the majority of reviews, highlighting its focus on customer service. However, a recurring criticism in low-star reviews involves high costs for simple repairs and aggressive sales tactics, with some customers reporting unexpected charges or difficulty obtaining specific estimates before work begins.
Google rating: 4.9 out of 5 from 1,175 reviews (98% five-star).
Reviews on this page: 1,175 Google reviews (1,033 with written comments, 20 with photos).
Owner responses: the business replied to 92% of reviews.
Reviews from Google, shown as published (original wording, unedited).
ER
Elizabeth Roush9 reviews
★★★★★
Had Edison back to install a new bathroom fan I purchased to replace the existing fan that had died. Conor did an excellent job in installing the new fan and light switches. As well as provide a whole house evaluation of my electrical system. Extremely helpful for budgeting out future projects. However, the cost of the bath fan install was $1400 which I thought was pretty high considering no ductwork was required - although it' s difficult to compare average bath fan installation costs in the Twin Cities.<br><br>Previous: Jake and Scott did a fantastic job installing light boxes and pendants in the kitchen and moving my stove outlet so the new stove sat flush against the wall. They were very conscientious while installing and cleaned up well when they were done. They provided clear explanation of the work and a fair estimate of cost before proceeding. I would definitely have Edison do more work for me in the future!
Positive: Responsiveness, Quality, Professionalism, Value
Awesome company. Awesome employees. Helped us out so fast and efficient. Would hire again in a heartbeat. Ben was so nice to work with. Explained everything and did a great job. Thanks. Very caring.
Ben was great! Super professional, broke down everything and was transparent about prices. Worked quickly and checked in with me before hanging a light fixture to ensure it was right where I wanted it. Also just a nice guy I felt safe having at my house :) would definitely recommend to anyone looking for an electrician
Great folks doing great work. Needed an outlet added to a room and Ben showed up on time, took the time to assess the job and the home and gave us a very reasonable quote on the spot. Highly recommended!
Chris and Edison Electric installed a GFCI outlet in our kitchen, reinforced the power line coming into the house, added surge protection, and replaced a switch in one of the bedrooms. Overall, it was a great experience. The total cost was high, but reasonable given the scope of the work and the expertise required. I would gladly work with Chris and Edison Electric again.
We were very happy with Jake's work on our kitchen remodel, which included new circuits for fridge, oven, microwave, additional lighting, etc. I had been looking around for a go-to electrician, and won't hesitate to call Edison again.
Services: Remodeling
Response from the owner · 3 days ago
Thank you for reviewing our company and allowing us to help with your kitchen remodel. We look forward to serving you again in the future!
As has become custom, Ben did an amazing job for us. He clearly explained what he was going to do and carefully presented an estimate for some added work to this visit. After cleaning up his work, he reviewed all of the work he performed and asked if I had any questions or concerns about the job. There was no need for questions or concerns. Not only is Ben a professional electrician but he is a cheerful, courteous, and kind person who takes his work seriously and obviously cares for his customers. Edison is most fortunate to have Ben as an employee.
Response from the owner · 3 days ago
Thank you for reviewing our company and allowing us to help with the installation of your baseboard heater and circuit. We look forward to serving you again in the future!
Conor and Elvis were incredible! We had a mystery problem, and they took all the time required to figure out the best solution - never jumping to conclusions or pressuring us to decide on a service that didn’t make sense. We’ll be calling Edison the next time we need help. Thank you so much!
Price assessment: Reasonable price
Price: $2,500–3,000
Services: Electrical wiring repair, Electrical power restoration
Response time: 0–1 hr
Response from the owner · 3 days ago
Thank you for reviewing our company and allowing us to help with the troubleshooting for you kitchen electrical outlets. We look forward to serving you again in the future!
